FAQs
When a Networx Gateway cannot be discovered, what steps should be taken to resolve this?
When an Alarm Lock Networx Gateway cannot be discovered by DL-Windows, either during initial set-up or after defaulting any Gateway, the solution is to verify that DHCP is enabled, as follows:
Open a command prompt on your computer (click Start, All Programs, Accessories, Command Prompt. Or you can open the Run dialog, type "CMD" and press Enter)
In the command prompt window type: "ipconfig/all".
This DOS command displays a list of settings named "Windows IP Configuration". Under the heading "Ethernet adapter Local Area Connection", find the line that reads, "Dhcp Enabled......... : Yes (or No). Ensure it displays "Yes" to allow DL-Windows to discover the Networx Gateway(s).