FAQs
Does my Prima Super Panel warn me if it is connected to a Wi-Fi network (SSID) but there is no active connection to the Internet?
Yes. If you see a symbol on a Prima Super Panel screen that looks like the symbol shown below, it means that although the Prima system is connected to a Wi-Fi network (SSID), there is no active connection to the Internet.
The solution is to simply restart the Wi-Fi network (for example, restart the Wi-Fi router) and verify a valid network connection exists with other devices that normally re-connect automatically to the same Wi-Fi network (and thus to the Internet).
Another solution: "Forget" the network and rejoin using the Prima Super Panel screens.
The Prima system cannot receive firmware updates without a valid connection to the Wi-Fi network. In addition, if the cellular signal is weak, the Prima system may have issues reporting system events.