FAQs
How do I register my Prima Super Panel at the ComNet website?
1. Register the Prima control panel at www.NapcoComNet.com. Note that dealers that are new to NAPCO remote services must register at ComNet; the approval confirmation can take up to 24 hours.
2. Select Device Management > Add Device > Service Plans.
3. In Prima Plans, enter the Radio ID, then select Go.
4. Select Click for Details.
Select Add.
5. Select New, enter Subscriber Information, select Add Subscriber, then Add to Cart:
6. If installing cameras or a doorbell, select Add for each appropriate add-on. Select Close when
finished.
7. Review your Shopping Cart, then select Process Order.
Please note the following:
- Within about 15 minutes, the Prima Super Panel will be activated and will appear on the www.NapcoPrima.pro website Subscriber List (Device Management > Subscriber List).
- Leave the Prima Super Panel unpowered until it appears on www.NapcoPrima.pro.
- If the unit was accidentally powered during this 15 minute activation process, simply reboot the panel after it appears on www.NapcoPrima.pro.