FAQs
What are the common reasons false alarms occur?
A false alarm occurs when an alarm signal is created either by accident or malfunction.
- When created by accident, it is usually something or someone unintentionally tripping a zone when the system is armed.
- When created by malfunction, it is usually caused by a faulty zone device, i.e., a door/window transmitter, a motion sensor, or other intrusion device.
Before calling technical support, check the device to determine if it is faulty. Also check all wiring (if hardwired) for damage. If the device is wireless, check the battery, signal strength, and that the device is mounted securely (also check the magnet if a door/window transmitter).
In rare occasions, your EOL resistor may be damaged or the control panel itself is faulty. If you suspect the false alarm is caused by the control panel, contact Technical Support.