FAQs
I am an Air Access dealer, and I hired new employees to assist me with servicing my Air Access Customer accounts. Does the Air Access software have the ability to grant my new employees the same access permissions and Air Access menu selections that I have?
Yes!
To assist dealers with their Air Access customer accounts, Air Access dealers can create "sub-dealers" for each of their employees. Each sub-dealer can be granted the same access permissions and menu selections as the dealer. In addition, dealers can control sub-dealer access to selected customer account(s), as needed.
To create a sub-dealer, proceed as follows:
- Log into the Air Access Cloud Web Portal software as a dealer (select the As Dealer Account Number and click Proceed.
- Select Administration > Operators.
- Click Add.
- Enter the new Login Name and Password for this sub-dealer. Enter all information for this dealer and set the Privilege Role (Note: This Password is temporary; the first time the dealer logs in, they will be prompted to change it).
- Add a check to Allow Dealer Privilege.
- Click Select Customers and choose the customers to which this sub-dealer has access.
- When finished, click OK > Save.
Note: When adding a new Air Access radio communicator to a sub-dealer, after activating the new communicator on the www.NapcoComNet.com website, the primary account user must enter this existing operator (under Select Customers) and add a check to enable each new customer (be sure to click OK > Save).