FAQs
An "Error 3265 Item not found" appears while communicating with the DL3000 lock or DTM.
DL-Windows Version 2.53 may give the error "Error 3265 Item not found" while in communication with the DL3000 Lock or DTM for Accounts created on older versions. There is a patch available on the NAPCO / Alarm Lock web site that will remedy this condition. Go to http://www.napcosecurity.com and log into the Tech Support section. If you have not yet registered for a password, click on the Apply Here link, fill out the application and click Submit.
OldDbFix.exe is a software patch that will update databases created by DL-Windows Versions prior to 2.53 to make them compatible with newer DL-Windows versions. OldDbfix is shipped in a zipped format that must be unzipped with a utility such as PKUNZIP or WINZIP before installation. To install the patch, copy the OldDbFix.exe file to the directory of your DL-Windows database files (*.mdb files) (the default directory is C:\DL-Windows) double-click on file to run and it will automatically execute the patch.