FAQs
When trying to enroll my camera into the iBridgeVideo app, why is my smart phone unable to remain connected to the camera hotspot?
If your phone is unable to complete the enrollment process, it could be that your smart phone has "Smart Wi-Fi" enabled.
Although there are currently no fixed industry standards for "Smart Wi-Fi", in general this feature often provides increased interaction with mobile applications, such as the ability for apps to monitor network devices and change router settings as required to maintain a stable Internet connection, including when trying to maintain live video feed from network cameras.
If during the enrollment process the IBV-DBELL senses an absence of an Internet connection, your smart phone may elect to disconnect from the camera immediately, rendering the smart phone unable to complete the enrollment process.
As shown in the example image above, ensure this setting is turned OFF.