FAQs
What can cause a photo not to pop-up with a valid card read and the option set to "Auto Show All"?
For a photo to pop-up, the alert must be configured to come into the Alert grid (bottom half of screen). If the alert is configured to go directly to the event grid (top half of screen), the photo will not pop up. By default, valid badges are configured to go directly into the event grid. This will prevent the photo from popping up. This setting can be modified under "Configuration>Readers>Priorities".