FAQs
How do I ensure my StarLink Commercial Fire and/or Commercial Burglary radio is properly supervised when reporting to a Sur-Gard IP receiver at a central station?
When a StarLink Commercial Fire and Commercial Burglary radio is reporting to a Sur-Gard IP receiver at a central station, the Sur-Gard receiver (not the NOC) supervises the radio for failures. Pings from the radio are passed through the NOC directly to the receiver.
For the account to be properly supervised, the following steps must be followed:
The Sur-Gard receiver’s Transmitter Failure Debounce Time MUST be set to the same time as the UL Poll Fail Timeout time programmed in the NOC radio account.
Example 1: If the Transmitter Failure Debounce Time set in the Sur-Gard receiver is 60 minutes, the Transmitter Restoral Debounce Time must be set in the NOC for no less than 30 minutes.
Example 2: The time set in the receiver for a 60 minute Transmitter Failure Debounce Time: If the receiver does not receive a ping in the time programmed for the Transmitter Failure Debounce Time, the receiver will generate a "YC" code (Loss of Central Polling E356) to the central station automation software. The NOC will not send an E356 code when reporting via IP to a Sur-Gard receiver.
The radio will not be fully supervised until the restoral time programmed in the receiver's Transmitter Restoral Debounce Time has been met. The account must indicate that the transmitter is supervised ("True") in the receiver before the receiver will generate a failure. Note: After the account is registered, the receiver will send a "YK" code (Central Polling Restore R356) to the central station automation software to indicate that the account has been fully registered. Accounts will not send a YC failure code until the account is fully registered and a YK code has been generated.
Note: Time in Sur-Gard is set in seconds; StarLink radio accounts in the NOC are set in minutes.
Note: When making any changes to the Sur-Gard settings in the account (or entering Sur-Gard information for the first time into a new account), press the "Reload" button (shown below) in the NOC to synchronize the account with the receiver and thus supervise the account.
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Setting the Correct NOC Poll Fail Timeout for the Service Plan |
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To meet: |
Select ComNet Service Plan: |
Set NOC Poll Fail Timeout: |
NOC Polling Rate/Debounce Time (automatically set): |
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NFPA 2007 |
Sole Path |
SLF-SVC-07-XX |
200 Sec |
90 Sec |
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NFPA 2010 |
Sole Path |
SLF-SVC-10-XX |
5 Min |
2.5 Min |
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NFPA 2013 |
Sole Path |
SLF-SVC-13-XX |
60 Min |
30 Min |
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NFPA Backup* |
Sole Path |
SLF-SVC-BU-XX |
24 Hour |
12 Hour |
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Commercial Burg |
Sole Path |
SLB-SVC-XX |
200 Sec |
90 Sec |
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Daily* |
Sole Path |
SLE-SVC-UL-XX3 |
24 Hour |
12 Hour |
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Weekly* |
Sole Path |
SLE-SVC-UL-XX2 |
7 Day |
3 Day |
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NFPA 2010 |
Dual Path |
SLF-SVC-10-XXI |
5 Min |
2.5 Min |
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NFPA 2013 |
Dual Path |
SLF-SVC-13-XXI |
6 Hour |
3 Hour |
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NFPA Backup* |
Dual Path |
SLF-SVC-BU-XXI |
24 Hour |
12 Hour |
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Commercial Burg |
Dual Path |
SLB-SVC-XXI |
6 Min |
3 Min |
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Daily* |
Dual Path |
SLE-SVC-UL-XX3I |
24 Hour |
12 Hour |
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Weekly* |
Dual Path |
SLE-SVC-UL-XX2I |
7 Day |
3 Day |
*Maximum supervision that can be set in the Sur-Gard receiver is 18 hours. For these accounts, non-UL plans, 24 hour and 7 days will be flagged as unsupervised inthe receiver (the receiver will not generate a YC or YK). The account will then send an E603 (Periodic RF Xmission Test-Periodic Radio), instead of every 12 hours or 3 days, depending on the plan (this is not viewable in the Radio Log). Central automation should be set to generate a checkin failure if an E603 is not received within 24 hours or 7days depending on the plan.
