FAQs
When I use the metal key with my Trilogy Narrow Stile lock, I noticed the key cylinder operates a little differently compared with other Trilogy locking products. Why?
With the Narrow Stile locks, the metal key must be rotated fully before the lever can be used to retract the latch. The unit will remain unlocked as long as the key remains in the cylinder. To lock, simply rotate the key in the opposite direction.
All other Trilogy locks, including mortise and Exit Trim models, require full rotation of the cylinder until the latch retracts, thus eliminating the need to turn the lever.