FAQs
Why are my event times and/or Free Access 1-3 hours off?
There are multiple reasons why this can occur. Refer to the following:
Reason 1: You must check the Windows clock. Double click the clock. It must display the correct time zone. If your current time zone is in “Daylight Savings Time”, and your PC time zone is displaying “Daylight Standard Time”, the alerts will be an hour off. Adjusting the “current time” to compensate for the incorrect time zone, will not fix the problem. You must download all the correct Windows updates to get the correct time zone setting in the clock.
Reason 2: In the CardAccess 3000, you must verify the com port is set to the correct time zone. Click “Configuration>Comports”. Verify the correct time zone is configured for each com port.
Reason 3: If the time on the PC is incorrect. Verify the PC clock is displays the correct time.
If the time zone and the time is correct on the host pc, perform a Data Download to the panel and then verify if the time is correct on a newly generated event.