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What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
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I discovered and connected a factory fresh Alarm Lock ArchiTech Networx lock to an Air Access cellular access control system. Can this lock be changed back to its original factory default state?

Answer:
Factory default Alarm Lock devices such as Networx locks, readers, the NETWORXPANEL, etc., that have been discovered and connected to an Air Access system cannot be reverted to their original factory firmware.  The Air Access discovery and...

Why does my Networx lock indicate "Not Listed" in DL-Windows after the lock Discovery process?

Answer:
Your DL-Windows software version is outdated. If you have discovered a lock without a model number listed (see example image, below), it is likely that your DL-Windows software is older than the model itself.
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how do I program a Networx lock using DL-Windows programming software?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a Networx lock in the DL-Windows Trilogy lock programming software.

When restoring my DL-Windows database by importing a .bak file, why do I receive an error message?

Answer:
When restoring your DL-Windows database using any type of backup .bak file, this .bak file must reside in a certain folder when it is imported. If this .bak file is placed in any other location (Desktop, CD-Rom, etc.), DL-Windows will be unable to...

After Discovering and Linking locks, why does the Available Lock(s) By Serial Number field become blank (no data displayed) when I click on a Profile in the Available Lock Profile field?

Answer:

After Discovering a lock, you will be prompted to "Link/Assign" this lock to an available Lock Profile previously created. If the Available Lock(s) By Serial Number field becomes blank when clicking on a Profile, it means that there are no Discovered...

Which Networx and/or ArchiTech locks support the new iLock Bluetooth App?

Answer:
The ArchiTech series N90 (cylindrical) N95 (mortise) support the iLock Bluetooth app. The model number must contain the letter J (N90J or N95J) or T (N90T or N95T) to indicate that the Bluetooth option is present.
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Which Networx and/or ArchiTech locks support the new iLock Bluetooth App?

Answer:
Currently the ArchiTech model # N95J1 supports the iLock Bluetooth app.  Note:  You cannot upgrade an existing Networx or ArchiTech lock in the field.  The integral Bluetooth receiver is installed only at the factory and cannot be...

Is an RR-RECEIVER (Wireless General Purpose Remote Control Receiver) necessary to pair an RR-1BUTTON (Wireless Remote Release Button) to a NETWORXPANEL?

Answer:
No, an RR-RECEIVER is not necessary to pair the RR-1BUTTON to a NETWORXPANEL because the NETWORXPANEL already has a receiver built into it.  To pair the RR-1BUTTON to a NETWORXPANEL, a NETDK or NETPDK locking device must be wired to the system,...

When using an RR-1BUTTON Wireless Remote Release Button on a 2-relay device, which relay activates first?

Answer:
When programming the RR-1BUTTON to be used with a NETWORXPANEL, the main ("primary") relay always activates first, usually bypassing the auxiliary relay unless otherwise programmed to do so.
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Prior to upgrading my Lenel OnGuard software, should I back up any Networx system files?

Answer:
As with most upgrades, the potential for data loss always exists.  We therefore strongly recommend that prior to upgrading your Lenel OnGuard software, you always back up the following configuration file:
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Can I control a standard electric strike by connecting it directly to the Alarm Lock ArchiTech series surface-mounted Networx Control Module and Proximity Reader?

Answer:
No, the operational modes and current draw specifications of the ArchiTech series control units are only designed to be used with ArchiTech series hardware.  The only Networx-compatible product designed to control an electric strike or magnet is...

Why do my Networx lock batteries need frequent replacement?

Answer:
Other than checking the batteries for adequate voltage, remove the lock from the door and inspect the ribbon cable for damage.  A damaged ribbon often causes a short on the battery connections, drastically decreasing battery life.

Should I verify Networx hardware communication before installing the system on a large complex commercial network?

Answer:
The versatility of the Alarm Lock Networx system allows the Gateways and wireless locks to communicate over many different types of networks.  For this reason, it is always a good idea to “bench test” the equipment in a controlled...

Which wireless channel should be set in the Gateway Network Configuration screen?

Answer:
Leave this selection blank, as the Gateway will automatically select an available channel.

I am new to the DL-Windows software. Which lock models are wireless?

Answer:
DL-Windows software allows you to connect your PC with your lock.  Although DL-Windows cannot make your lock a wireless lock; however, the following locksets have wireless capability:
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How can Existing Networx Account Files be moved to a New Computer?

Answer:
To move Existing Networx Account Files to a New Computer, follow the steps below:A.  COPY Your EXISTING ACCOUNT FILES
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How can Trilogy T3 models, including wireless Networx, be configured so the lock remains unlocked, using a remote maintained closure? (Excludes the DL2700, DL2800, DL3000 and all narrow-style models)

Answer:
By default, shorting the two Remote Input wires allows passage by unlocking the above referenced lock models for the duration of the programmed Pass Time.  To program the lock to remain unlocked for as long as the Remote Input wires are shorted,...

When a Networx Gateway cannot be discovered, what steps should be taken to resolve this?

Answer:
When an Alarm Lock Networx Gateway cannot be discovered by DL-Windows, either during initial set-up or after defaulting any Gateway, the solution is to verify that DHCP is enabled, as follows:
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