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Passage Mode allows entry through the door without the need for a User Code. Is there an easy way to allow selected authorized users to enable or disable Passage Mode?

Answer:
Yes!  Function 51 provides various ways to allow selected users to easily enable and/or disable Passage Mode.  Specifically, Function 51 allows you to select how the lock responds to other available Passage Mode options such as Functions...

With my Trilogy T3 non-Networx door lock, what are the available Events that can be programmed to automatically occur on a schedule?

Answer:
The DL-Windows V5.5.4 Schedules screen allows you to select Events that can be linked to pre-scheduled days and times.  Shown below is a list of available Events from which you can select.  This list applies to Trilogy locks that are not...

I'm planning to install my Alarm Lock Exit Trim access control lock with a Precision 2100 rim exit device. The Precision exit device features a center driven cam. Is there a cam "adapter plate" available?

Answer:
Yes.  To allow a Trilogy Exit Trim lock to work with a Precision 2100 rim exit device, replace the factory Precision backplate with a "Backplate Center Driven Cam" adapter plate (purchased separately through Precision, part # BP21, shown...

What is the 'Loop Response' in control panel programming?

Answer:
Loop Response is the amount of time that a normally-closed circuit must remain open (or a normally-open circuit must remain closed) to trigger an alarm.  The longer ("slower") the loop response time, the more immune the system will be to false...

How do I program a FireLink control panel Supervisory zone with the feature Supervisory Alarm Auto Reset using the FireLink Cloud programming portal (www.FireLinkPro.com)?

Answer:
When Supervisory Alarm Auto Reset is enabled, if a Supervisory zone is activated, the supervisory "SUPV" icon and keypad sounder automatically reset when the condition clears.  To program this feature in the FireLink Cloud programming portal...

Can I program my FireLink / GEMC fire alarm system to allow an HVAC system to be independently overridden and restarted after a fire alarm HVAC shutdown?

Answer:
Yes!  When a fire alarm activates, the Heating, Ventilation, and Air Conditioning (HVAC) system is generally required to be shut down to prevent the spread of smoke and fire.  After a fire alarm-triggered shutdown, the HVAC system does not...

In my GEM-P1664 control panel, can I enable selected users in single or multiple Areas?

Answer:
Yes.  Launch PCD-Windows Quickloader, open User Assignment > User/System Codes, select the user that you want to assign to multiple areas.  As shown in the example below, Mike is User #1 and as manager he has programming abilities and...

With the Gemini C-Series (GEMC) control panels, can I program horns and strobes to silence simultaneously?

Answer:
Yes.  As shown below, launch PCD-Windows Quickloader, open NAC/Output Assignment > NAC/Output Options and add a check to Horn/Strobe Simultaneous Silence.

Can I make the siren briefly sound when I arm my burglary alarm system?

Answer:
Yes.  To have the siren sound momentarily (for 4 seconds) upon arming, launch PCD-Windows Quickloader software and:
...

Can I change the GEM-X255, GEM-P9600, or GEM-P3200 control panel Aux Relay into a dry Class C relay?

Answer:
Yes.  As shown in the diagram below, cut the jumper "A" to change the control panel Aux Relay into a dry Class C relay.
...

What outbound ports does MVP Access use?

Answer:
MVP Access uses the following outbound ports for communication:• Port 5052 – Panel Communication• Port 5072 – Wireless Gateway Communication• Port 6072 – Mobile Link Communication
...

What is the NAPCO StarLink "Smart Download"?

Answer:
When updating the StarLink Communicator firmware, the option Smart Download is available:
...

How can I use my NAPCO Gemini GEM-P3200, GEM-P9600, or GEM-X255 burglary alarm control panel to automatically turn off a water shut off valve controller--but only when I arm the system and leave the premises?

Answer:
The Gemini GEM-P3200, GEM-P9600, or GEM-X255 burglary alarm control panels can be programmed to provide a voltage trigger or a dry contact closure using a low current relay.  This relay can be used to trigger your water valve controller to close...

How do I wire multiple relays of a relay output module (such as the model GEMC-RM3008) to allow power through to the same output if any one of the wired relays is tripped?

Answer:
The wiring shown below permits multiple relays to allow power through to the same output if any one of the wired relays is tripped.

How do I unlock a NAPCO Fire alarm keypad to allow for remote downloading?

Answer:
NFPA 72 and UL 864 prohibit remote downloading to a Fire Alarm Control Panel unless a qualified technician is physically at the control panel installation site.  To ensure a technician is on site, the Fire system keypad must first be unlocked...

Do I need to register a NAPCO Prima 'demo' unit?

Answer:
Yes, all Prima systems must be activated, including 'demo' units.  The Prima Super Panel must be activated on the www.NapcoComNet.com website to receive the latest firmware updates and to accept enrollments of sensors.  The Prima unit is...

To clear an alarm condition in my Prima system, is the Master passcode required?

Answer:
Yes, a Prima fire system in alarm requires a Master passcode to clear the alarm condition.  The Master passcode is required and cannot be changed in the system Settings.
...

How do I use the NAPCO Prima PFOB Multi-Button Keyfob 'SOS' button?

Answer:
On the Prima PFOB Multi-Button Keyfob, shown below, to send an SOS signal you must press the red SOS button twice within 5 seconds.  Upon the first button press, the blue LED at the top will illuminate, then press the SOS button again to send...

My Prima system is connected through the cellular network only. What is my signal?

Answer:
If your Prima is connected through the cellular network only, the RSSI (Received Signal Strength Indicator) is displayed in the Prima Portal under SYSTEM.  The RSSI Level History is located near the bottom of the web page.  An acceptable...

What is an acceptable Wi-Fi signal level I can use when installing a Prima PCAM Indoor/Outdoor HD Camera?

Answer:
When looking at a Prima camera's Wi-Fi Signal Level and Wi-Fi Link Quality, it might be helpful to visualize these numbers using a number line:
...

I’m unable to update my network board’s firmware to MVP Cloud?

Answer:
When updating the Network Board's firmware to the MVP cloud version, in uniVerse Finder, if the user changes the Operation Mode to "Mode A" before attempting the firmware update, the update will not proceed. The Operator must switch the mode back to...

I’m unable to discover a gateway, expander or lock from a CA4K workstation?

Answer:
When discovering Gateways, Expander and Locks you must be on the CA4K Host Server, as a workstation, will not allow wireless services to stop and run.

What is Simultaneous Dual Reporting?

Answer:
When using dual path reporting and Simultaneous Dual Report is enabled, two signals are sent at the same time:  One signal is sent through the cellular network and the other is sent using TCP/IP.
...

How do I update my StarLink communicator firmware?

Answer:
Open the NAPCO NOC (StarLink Radio Management Center) at www.NapcoNOC.com, open the communicator you wish to update and proceed as follows:
...

How do I set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad?

Answer:
To set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad: 
...

How to enable .Net Framework 3.5 and 4.x?

Answer:
Note: For workstations running the EPI, ensure that the .NET Framework 3.5 is enabled

What are the Communication Cable Pin Outs for CICP1300IOCOMBO Board Pin?

Answer:
Communication Cable for CICP1300IOCOMBO Board
...

How do I program a "Panel Relay Fire Trouble Relay" to monitor the status of the relays within my fire alarm panel?

Answer:
To program a "Panel Relay Fire Trouble Relay" to monitor the status of the relays within the fire alarm panel (terminals 10, 11, and 12) to trigger a trouble signal by a loss of power: 
...

How do I test the GEMC heat detectors?

Answer:
To trip ("test") the GEMC heat detectors:
...

Why does the "Could not connect to port, Port in use!" message appear in PCD-Windows Quickloader?

Answer:

If a "Could not connect to port, Port in use!" message appears when using PCD-Windows Quickloader software, it is possible your modem COM port might be assigned to the same COM port used for the PCI2000/Mini PC interface.  To verify the assigned...

How to update ethernet firmware using the uniVerse Finder Utility Software?

Answer:
V1.5.0.8 or later supports CICP1300NETBD2 (For CICP1300), CICP2800NETBD2 (For CICP2800), CICP2100/CICP2100S, CA-1, CA-2
...

How to setup Privacy Locks with Air Access & MVP Access Enterprise Access Control Systems

Answer:
Models:                     PDLN4100 / PDLN4500
...

With an Alarm Lock Trilogy door lock, will the lock keypad be temporarily disabled if someone tries to enter a disabled or invalid User Code?

Answer:
Yes, the keypad will be disabled ("locked-out") after a programmable number (1-9) of unsuccessful User Code entry attempts for a programmable time period (1-60 seconds).  By default, after six (6) failed credential attempts, Trilogy T3 door...

What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
...

Can I install an Alarm Lock cylindrical (non-Networx) lock on a door that is 1-3/8" thick?

Answer:
Yes!  With cylindrical lock models such as the DL2700, DL2700LD, DL2800, DL3000, PDL3000, DL3200, DL4100, PDL4100, you will require a set of spacer plates, call 1-800-ALA-LOCK and order part # S6072, shown below:

Can I use DL-Windows to add a User Code that will allow access through only one side of a double-sided door lock?

Answer:
Yes.  The double-sided stand-alone door locks provide controlled entry and controlled exit at locations such as airport security areas and police stations.  Both sides of the lock contain keypads, keyholes and levers.  To differentiate...

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