FAQs
How do I add Users with the Prima app?
Only an administrator with a Master login can add new users.
1. Select the 'menu' icon at the bottom left.
2. Select Users, then tap the plus sign [+] to add users.
3. Select the User Type.
4. Enter all other required information. Note: When the end user logs in for the first time, the Prima app will prompt them to create a new password.
5. Tap Enter access code (this user arm disarm code must be at least 4 characters in length). When finished, tap Create User.
Please note the following:
- Users added in the Dealers screen or from the app are automatically added to the Prima Super Panel.
- Users added from the Prima Super Panel are considered 'guest' users in the app and are not allowed to arm or disarm using the Prima app.