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How do I set up my StarLink SLE-MAX2-series communicator for Dual Sim supervision?

Answer:
To set up your StarLink SLE-MAX2-series communicator for Dual Sim supervision, review this informative video:
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How do I set up a new Prima security system?

Answer:

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With my SLE-MAX2 Fire communicator, how do I enable "Super Dual" supervised dual path, dual carrier reporting?

Answer:
1.  Register the SLE-MAX2 series Fire communicator at the ComNet website (www.NapcoComNet.com) and select a Super Dual plan.
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If I use a Gemini C-Series (GEMC) control panel as a "Burg-only" control panel, do I have to add resistors to all NAC circuits?

Answer:
Yes.  As shown in the image below, if you are using a Gemini C-Series (GEMC) Control Panel as a "Burg-only" control panel, you MUST add resistors to all NAC circuits as they are all supervised.  Remember, Area 1 will always be a Fire Area,...

Is an IP receiver needed to program a dual path StarLink communicator for reporting over a network (for primary) and cell (for back up)?

Answer:
No.  Network reporting is not required to program an IP receiver.  In addition, network reporting only exists between the communicator and the NOC (before the report is transferred to the central station). 

Is there a wiring and programming method to allow my FACP to use its two telephone connections (primary and secondary) for supervision and central station reporting through the StarLink SLE-MAXVI-FIRE communicator?

Answer:
Yes, by removing the JP2 shunt and enabling the feature "Tip/Ring Wiring Fault Report", when any communicator trouble is detected, the StarLink communicator will remove voltage from the secondary telephone output, triggering the FACP to locally...

How can I test the programming of an existing Test Timer feature?

Answer:
To test the programming of an existing Test Timer feature:
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I am installing an FACP that only supports SIA format; it is locked-out and requires special programming to change the reporting format. Do the StarLink SLE-MAX2-series communicators have an automatic SIA to CID conversion feature?

Answer:
Yes!  StarLink SLE-MAX2-series communicators support a SIA to CID conversion feature, where the communicator will automatically convert SIA format reporting codes to CID formatted codes.  In addition, SLE-MAX2-series communicators...

If a Fire trouble on a 2-wire smoke loop will not clear, are there recommended troubleshooting steps I can perform?

Answer:
If a Fire trouble on a 2-wire smoke loop will not clear, the following troubleshooting test can be performed: 
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Is there a third-party repeater or other wireless device that can be used to extend the range of my GEM-RECV wireless receiver?

Answer:
The Gemini series control panels support multiple wireless receivers to provide extended coverage when required.  Please add an additional receiver, positioned to extend the range of your GEM-RECV wireless receiver.

What is the Zone ANDing feature and how do I enable it with my GEM-P3200, GEM-P9600, and GEM-X255 control panels?

Answer:
With Zone ANDing, up to 8 groups of at least two zones each can be "AND"ed, wherein the system will go into alarm only if any two zones of the group are tripped within 2 minutes.  Zone ANDing is designed to afford redundant protection for...

How do I test a wireless CO detector?

Answer:
Although depressing the recessed Test button for approximately 2 seconds will sound the device, to test if the detector senses the presence of carbon monoxide you must introduce a small amount of carbon monoxide into the detector.
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How do I prepare PCD-Windows Quickloader software to communicate with my NAPCO control panel when using a telephone line (POTS)?

Answer:
Unlike other communication methods, communicating using a POTS ("Plain old telephone service") requires that you first establish a connection between the Quickloader software and the control panel before all transfer operations are enabled and...

With the Gemini control panel models GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, and GEM-X255, can two Areas with a single alarm system share the same entry door zone?

Answer:
Yes, a zone can share two or more Areas (within the maximum number of Areas available consistent with the control panel model).
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Why doesn't my Gemini or Magnum Alert MA3000 control panel indicate a trouble immediately after I disconnect the battery leads?

Answer:
If you disconnect one or both battery leads inside a Gemini or Magnum Alert MA3000 control panel, the low battery indication may take up to 4 hours to annunciate at the keypad.  This delay is because the control panel may require up to 4 hours...

I have StarLink 3G GSM Communicators that are still operational and in use. Do I need to hurry and upgrade them?

Answer:
Yes!  The AT&T 3G Sunset took place on February 22, 2022, and all StarLink Dealers were advised to replace any affected GSM communicators by this date.  The fact that a GSM communicator still appears to be functioning does not imply...

What type of wireless network does the SLE-WIFI-MODULE Wi-Fi module support?

Answer:
The SLE-WIFI-MODULE only supports the 2.4GHz Wi-Fi network.

Why is the error check utility in PCD-Windows Quickloader not allowing my Gemini control panel download to continue?

Answer:
Some older (version 9, 10, 11) Gemini control panels, including the GEM-P1632, GEM-P1664, PCD-Windows Quickloader to display an error on zone 9 when using Zone Doubling.   The solution is to disable the Error Check utility, as follows:
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How can I make the most of my call to NAPCO Tech Support?

Answer:
We are always happy to help our fellow security industry professionals. To help us serve you better, please try to have the following things ready before you call:
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How many GEMC-FK1 Fire Keypad / Annunciators can be unlocked simultaneously?

Answer:
If multiple GEMC-FK1 keypads are in one system, only one GEMC-FK1 keypad can be unlocked at a time. If switching to another keypad, re-lock the keypad not in use.
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Why do the zone descriptions listed in my PCD-Windows Quickloader software not match the zone descriptions listed in my central station reports?

Answer:
More than likely your Quickloader software contains outdated zone descriptions. This can happen when zones are added, removed, or changed during a service call.
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What are the available devices compatible with the NAPCO control panels equipped with a 3-wire bus?

Answer:
The GEM-P800 and GEM-P801 control panels are equipped with a 3-wire bus, therefore the only devices that are compatible are:
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How do I set up the Master User in my Prima security system?

Answer:
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With StarLink Commercial Fire communicators (Non "CFBPS" models) after every fire alarm reset, why is the restore signal delayed with a communication failure trouble?

Answer:
Ensure that the communicator is powered by NON-RESETTABLE power. If the StarLink communicator is using Resettable Power, the StarLink communicator will power cycle every time the system is reset. You can research the activity by looking in yourSignal...

How do I troubleshoot StarLink communicator Telco Line-Cut troubles?

Answer:
A telco line-cut trouble on a dual path StarLink communicator occurs when the communicator does not detect the expected resistance on one or multiple input zones.
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Is the GEM-P816, GEM-P1632, or GEM-P1664 control panel programming stored in the firmware EPROM chip?

Answer:
No, the EPROM chip does NOT contain the control panel programming selections that were made in PCD-Windows Quickloader software, nor does it contain any keypad programming selections.  The EPROM only contains the firmware for that control panel...

With the GEM-P816, GEM-P1632, and GEM-P1664 control panels, how do I use PCD-Windows Quickloader software to program the Auto-Arm feature?

Answer:
The GEM-P816, GEM-P1632, and GEM-P1664 control panels cannot be auto-disarmed, but the following instructions describe how to use PCD-Windows Quickloader software to enable the Auto-Arm feature at a specified time of the day on specific days of the...

How do I program the required selections for input reporting with my dual path StarLink communicator?

Answer:
By default, StarLink dual path communicator inputs 2 through 5 are programed as: IN2 (Trouble), IN3 (Alarm), IN4 (Supervisory) and IN5 (Waterflow).
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How do I prevent ground fault System Troubles when installing Gemini C-Series (GEMC) power supply PC boards?

Answer:
Note that the GEMC-PS24V7A or GEMC-PS24V4A power supply boards are mounted inside the enclosure under the control panel motherboard, and therefore must be the first board installed in the enclosure.
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Do StarLink Fire communicators reporting to an IP receiver (NAPCO VIP, Sur-Gard or Bosch IP receivers) have the option to report a Test Timer when using communicator inputs with the communicator NOT connected to a fire control panel with a DACT?

Answer:
Yes.  To have a StarLink Fire communicator report an IP Test Timer, log into the NAPCO NOC website (www.NapcoNOC.com), enter the Primary IP address and a backup IP (or telephone number), then select Save. After saving, the CS Test Timer tab will...

Can I install and wire a second backup battery in a Gemini control panel?

Answer:
The installation instructions include Specifications that list all permitted power configurations. All NAPCO Gemini burglary control panels operate with a maximum 12VDC battery rated no greater than 7AH. The Specifications also identify other...

Why is Test Timer an important feature?

Answer:
The Test Timer feature is an automatic test report sent to the central station at the same time, either daily, weekly, or monthly. A feature of all fire or burglary control panels, the Test Timer feature tests the ability of the control panel (and...

Can I initiate panic alarms and arm different areas in a Gemini control panel using a GEM-KEYF keyfob transmitter that I mapped to a zone?

Answer:
Yes, you can map each GEM-KEYF button to a Gemini control panel using different point numbers for arming selected areas, or for sending panic alarms in those areas. For example, to program each button to arm different areas, designate a point for...

When programming a new StarLink communicator, why does an error message appear regarding a duplicate account" on a "suspended" communicator?

Answer:
The Radio Management Center (the NAPCO NOC website, www.NapcoNOC.com) is indicating that two separate StarLink communicators are about to be programmed with the same central station reporting account information. To remove the duplication, the...

I am pairing a new PWD window / door transmitter to the Prima Super Panel for the first time. But why is my triggering of the transmitter not being indicated on the Super Panel screen?

Answer:
The initial pairing of the PWD window / door transmitter to the Prima Super Panel requires triggering the transmitter by removing the battery pull tabs and separating the magnet from the transmitter. This triggering of the transmitter must be...

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