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I removed the positive and negative wires on the IBR-TOUCH-WL, and now I am unsure of the polarity for the DC power supply terminals. Which terminal is positive and which is negative?

Answer:
If you remove the positive and negative wires on the IBR-TOUCH-WL and later are unsure of the polarity for the DC power supply, terminal T1 is positive and T2 is negative.

Why does the keypad in my iBridge app display the message, "NOT ALLOWED NOW, TRY AGAIN"?

Answer:
In the PCD-Windows Quickloader Keypad Assignment screen, the selection, Remote Access Only should be disabled (unchecked). This message appears if this feature is enabled.

How do I add my company logo to the 7" IBR-TOUCH touchpad Home screen?

Answer:
Place a .png image of your logo on a USB "thumb" drive. The logo file must be named "logo.png" (cAsE sEnSiTiVe) and must be located inside a folder named "dealerLogo" (also cAsE sEnSiTiVe) located at the top root directory of the thumb drive.
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Why does my IBR-ITAB and IBR-TOUCH-WL tablets display a "Login Failure!" message?

Answer:
The warning message will appear if the year is erroneously set to a future year. Check the table Date and Time settings (located in User Settings). Note: The time, day and month can each be set in the past or set ahead, and the year can be set in the...

How do I add my dealer company logo to my customer's IBR-TOUCH home screen and Infopage?

Answer:
See the following two videos:  Part 1 describes the folder and filename requirements.  Part 2 describes the steps needed to add your logo.

Can I use the IBR-TOUCH or IBR-TOUCH-WL with a DSC or Honeywell control panel?

Answer:
Yes! The IBR-TOUCH and IBR-TOUCH-WL tablets support DSC and Honeywell keypad skins only when used with a StarLink Connect communicator and when the "Wi-Fi Only Mode" selection is enabled in the tablet's Administrator settings.

My customer has an iBridge IBR-TOUCH touchscreen tablet connected to their wireless router. Q: If they purchase a new wireless router, how do I reconnect their IBR-TOUCH tablet to their new router? Q: Can the customer do this without me?

Answer:
Connecting the IBR-TOUCH to a new router is a simple process that the customer can perform. Note: Before reconnecting the IBR-TOUCH, ensure the iSecure Go-Anywhere Hub or the StarLink Connect radio communicator is connected to the new router.
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Do you have a checklist to help ensure I have secure and reliable communications with my automation system through the IBR-ZREMOTE?

Answer:
To ensure you are able to communicate to your automation systems through an IBR-ZREMOTE, verify the following:
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When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect radio, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect radio communicator.
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How do I program a Scene in the iBridge App to control my garage door opener?

Answer:
You can control your garage door opener by programming a Scene in the iBridge App. First use PCD-Windows Quickloader to program your supported control panel, as follows:
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How do I change the default password to the iBridgeVideo app?

Answer:
Open the iBridgeVideo app on your smartphone. Tap Me (located at the bottom right), then go to Settings > Account and Security > Change Password and type the old and new passwords.

The timestamp in my iBridge notifications is incorrect, how can I correct it?

Answer:
Open the iBridge App and open User Settings (tap the "gear" icon). Then press Home > Update Z-Remote Clock. Note: The smart device used to update the time zone must physically reside within the iBridge time zone to be updated (the time is...

Why are my User Codes not uploaded or downloaded when I upload from iBridge Messenger?

Answer:
All User Codes must be designated as Arm / Disarm codes in order for them to take effect within the iBridge Messenger software.  Note:  You are not permitted to upload or download disabled User Codes to / from a control panel.

Can the IBR-ZREMOTE Z-Wave Controller run with a Savant Home Automation system?

Answer:
Yes, the NAPCO IBR-ZREMOTE Z-Wave Controller can integrate with a Savant Home Automation system, allowing a Savant system to take full advantage of NAPCO's security system and all of its associated features. Below is a list of required firmware,...

How do I join the all-inclusive iBridge Connected Home Dealer Program?

Answer:
Contact your local Napco sales representative with your dealer request.  To find your local Napco sales representative, click the following link and select your region:  http://www.napcosecurity.com/sales/. 
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40 Results Per Page | Showing 1-40 of 97 Results | 1 | 2 | 3