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NN = Device of zone number. Note: "E" messages not listed here are currently undefined and reserved for future use.
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An NN-Out of System trouble may be displayed on the keypad(s) upon moving the keypad configuration jumper (located on the control panel PCB) from "Normal" to "Configure". If the jumper is set to "Normal" and the keypad(s) still display "Out of...
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An E99-00 trouble indicates that a keypad panic has remained shorted past a programmed duration. This trouble refers only to keypads supplied with external panic wires (for example, GEM-RP2ASe2 keypads). Verify these wires are not...
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An E51-00 indicates a supervised output trouble. The control panel has a supervised bell output; if the panel does not see the 2.2KΩ resistor, this trouble will appear. If supervision is not required, refer to the manual.
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An E39-00 RF indicates a receiver capacity trouble. This trouble is caused by having more transmitters programmed then your receiver can manage. For example, if an 8 point receiver 9 or more wireless zones exist, this trouble will...
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An E24-00 trouble indicates a system "Service Message" exists. This code is not actually a "trouble" condition but is a programmable message feature that is added using PCD-Windows Quickloader software. Service Messages are typically used...
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An E23-00 trouble indicates a Burg bus failure. The control panel is not communicating with one or more Burglary devices connected to the keypad data bus. Trouble E10-NN, E12-NN, E14-NN or E06-NN usually accompanies this E23-00...
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An E22-NN trouble indicates a sensor activity failure. This trouble is caused when a zone programmed for the Sensor Watch feature fails to open within the programmed time. This feature is typically programmed for zones containing motion...
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An E21-00 trouble indicates the system has shut down. The control panel has been shut down by the PCD-Windows Quickloader software. To clarify the reason for the shut down, click Panel History, Status History in Quickloader and check the...
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An E20-00 trouble indicates a Dealer programming memory error. The control panel dealer program has been corrupted. This error could have possibly been caused by an electrical surge. A surge can occur after a power outage when power...
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An E19-00 trouble indicates a User programming memory error. This error could have possibly been caused by an electrical surge. A surge can occur after a power outage when power is restored. A surge can also occur during an...
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An E18-NN trouble indicates a wireless keyfob low battery. The battery in the keyfob is weak and must be replaced. NN denotes keyfob number.
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An E17-NN trouble indicates an RF receiver tamper (the tamper switch is not depressed inside the receiver). Check the receiver cover and verify the tamper switch is present and has not been damaged. If trouble persists, replace the...
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An E16-NN trouble indicates that an RF receiver is receiving jammed (indecipherable) signals. This transmitter interference can be caused by extreme atmospheric conditions. Try relocating the receiver. If the issue persists, you may...
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An E15-NN trouble indicates a RF transmitter tamper signal has been sent to the control panel. Check the transmitter cover and verify the tamper switch is present and has not been damaged. If trouble persists, replace the device. NN...
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An E14-NN trouble indicates a Relay Board response trouble. A relay board is not communicating with the control panel. This trouble includes the GEM-X10 interface. Verify that the correct number of relay board modules are...
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An E13-NN trouble indicates a Burg EZM tamper issue (the tamper switch on the EZM module is not depressed). Verify the cover is installed properly. NN denotes EZM number.
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An E12-NN trouble indicates a Burg EZM (zone expansion module) response trouble (an EZM is not communicating with the control panel). Verify the EZM address jumpers are properly set. If using a keypad EZM, ensure the EZM has been properly...
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An E11-NN error indicates a Burg keypad tamper trouble (models GEM-RP1CAe2, GEM-K1CA and GEM-DK1CA keypads only). Check that the keypad is mounted properly and that the case is not distorted. NN denotes keypad number.
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An E10-NN trouble indicates a Burg keypad response trouble. The keypad(s) are not communicating with the control panel. If more than one keypad is in the system, ensure that all keypads are assigned different addresses. Verify that...
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An E10-NN trouble indicates a Burg keypad response trouble. The keypad(s) are not communicating with the control panel. If more than one keypad is in the system, ensure that all keypads are assigned different addresses. Verify that...
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The E08-00 trouble indicates a Telco line failure or other issue with the telephone line. This trouble could indicate that the telephone line has been cut or has low voltage. A Telco line failure is a programmable feature that includes...
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An E07-00 trouble indicates a download attempt failed. While attempting to communicate with a computer for downloading, the communication link was not established or maintained. Check the control panel telephone lines and verify the...
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An E05-NN RF trouble indicates a transmitter low battery. The transmitter has reported a low battery condition to the control panel. Simply replace the battery. "NN" denotes the zone number to which the transmitter is programmed.
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An E04-NN trouble indicates an RF transmit supervisory failure. This trouble is indicating that the control panel (receiver) has not received a signal from a transmitter within the programmed duration (the default time is 240 minutes). ...
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An E03-00 trouble indicates communication issue (the system is unable to communicate with the central station). First, verify that all communication information has been programmed properly, including the central station telephone number,...
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An E02-00 trouble indicates a system low battery. Check to see that battery is properly connected. If the battery is properly connected, disconnect AC power and read the battery voltage. If the battery voltage is OK, disconnect from...
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An E01-00 trouble indicates a power failure - Check the transformer. Also check if AC power is present at the control panel. If the transformer is delivering power, but power is not present at the panel, replace your wire. If the...
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