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What are the connections and programming steps when using the StarLink Connect and Fire Communicators with the Gemini C-Series (GEMC) control panels?

Answer:
For the GEMC Fire Side of the GEMC Control Panel:
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For Dual Path IP Commercial Fire reporting, are there any special requirements for providing backup power to the IT equipment at the premises?

Answer:
The SLE Dual Path radio communicator is connected to the broadband modem, router and/or switch at the premises. Therefore, to provide standby backup power to these devices, use a UL 1481, UL 864 or UL Listed ITE (Information Technology...

How do I add a garage door controller to an iBridge IBR-ZREMOTE, StarLink Connect communicator or iSecure system?

Answer:

Will the StarLink LTE Sole Path and Dual Path communicators generate an indication if a line cut condition is detected?

Answer:
Yes, the D5 LED will blink 8 times and trip the trouble output.
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How do I set up my login in the "My Home StarLink" app?

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With StarLink Dual Path Fire Communicator models SLE-LTEVI-FIRE, SLE-LTEVI-CFB-PS and SLE-LTEVI-CFB, how do I set up Input Reporting?

Answer:
The new StarLink Fire dual path communicator models include the following features:
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How do I suspend or terminate a StarLink radio communicator?

Answer:

How do I access the StarLink Radio Management Center from my smartphone?

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Does NAPCO recommend a time range for panel-generated Test Timers? I want to be sure my accounts report in a timely manner.

Answer:
Yes, we recommend adhering to the following time range, as detailed in the following short video:

How do I program my StarLink Commercial Fire communicator to report to a Sur-Gard IP receiver?

Answer:

How do I ensure my StarLink Commercial Fire and/or Commercial Burglary radio is properly supervised when reporting to a Sur-Gard IP receiver at a central station?

Answer:
When a StarLink Commercial Fire and Commercial Burglary radio is reporting to a Sur-Gard IP receiver at a central station, the Sur-Gard receiver (not the NOC) supervises the radio for failures. Pings from the radio are passed through the NOC directly...

How do I use the "Start Template Process" utility in the StarLink Radio Management Center (Napco NOC)?

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How do I configure the StarLink Connect communicator for the 3 different control panel manufacturers: NAPCO, DSC and Honeywell?

Answer:

Do I need to connect the StarLink Connect radios to an Internet connection in order for the iBridge-associated functions to operate?

Answer:
No, a LAN connection is NOT required for the iBridge functions to operate. All radio functions will operate over the cellular connection. The LAN connection is used for reporting alarm signals to the NAPCO NOC, thus the StarLink Connect radio...

I am using the Honeywell Compass software to program a Vista alarm control panel, but I am using a combination of Honeywell AlarmNet and Napco StarLink radios. Should I perform any additional programming within the Honeywell Compass software?

Answer:
Yes. When using Honeywell Compass software for programming Vista alarm control panels, and when using a combination of Honeywell AlarmNet and Napco StarLink radios, create a second TCP/IP port in the Compass software for StarLink radios, as...

How do I ensure that the DSC and Ademco control panels have the correct firmware for use with the StarLink Connect radios?

Answer:

How do I update the StarLink radio firmware?

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How do I set up my StarLink Dual Path Commercial Fire or Burglary radio for dual path reporting?

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Do I need to do anything before programming a Honeywell VISTA-21iP control panel with Honeywell Compass software through a NAPCO StarLink Connect radio?

Answer:
Before programming a Honeywell VISTA-21iP control panel with Honeywell Compass software through a NAPCO StarLink Connect radio, perform the following steps (in addition to all normal programming steps outlined in the NAPCO StarLink Connect...

How do I make the connections between a Gemini GEMC Commercial Fire control panel and an SLE-CDMA-FIRE radio?

Answer:
The wiring diagram illustrates the connections to a Gemini GEMC Commercial Fire control panel with an SLE-CDMA-FIRE radio mounted remotely (up to 100 feet away). Also shown are the SLE-DLEXT Download...

How do I wire the StarLink Fire radio PGM1 Trouble output to an SLC module or to a FACP with isolated ground using a low-current fire-rated relay?

Answer:

How do I set up my StarLink Dual Path radio for IP / Dual Path Reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet, with cellar backup (Hardwired LAN Connection)?

Answer:

Wire a network cable from the radio Ethernet port to the customer's router / network.
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How do I set up my StarLink Connect radio for IP / Dual Path Reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) through the Internet with cellular backup (Wireless LAN Connection)?

Answer:

Wire a network cable from the radio Ethernet port to the customer's router / network.
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How do I wire a Fire Alarm Control Panel -- that is equipped with two Telco connections -- to a StarLink Fire Radio Communicator?

Answer:

With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time. When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes. In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab. Set the IP Configuration Type pull-down to Static. Note: You must enter the IP Address, Subnet Mask and Default Gateway of the network.

How do I program a Napco StarLink Fire radio when using supervised Fire inputs for reporting to my central station?

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With the Napco StarLink Commercial Fire and Burglary radios, how do I to wire Input 2 and/or Input 3 for Supervised Fire Alarm and Trouble?

Answer:
---------------------------------------------------------------- Please see the following video:

Can I perform an upload or a download to my Gemini C-Series (GEMC) control panel through the StarLink SLE-CDMA-FIRE radio when the radio is powered with 24 volts?

Answer:
No, the radio must be powered with 12 volts from the GEMC control panel to allow uploading and downloading.

Can the SLE-CDMA-FIRE be used for Commercial Fire applications? I was told the radio must be in a metal enclosure (not plastic) for Commercial Fire applications.

Answer:
The SLE-CDMA-FIRE, supplied in a red plastic enclosure, is UL 864 9th Edition approved and supports NFPA 2007, 2010 and 2013 service plans. UL requires the SLE-CDMA-FIRE to be mounted on a single-, double- or...

What is the minimum required NOC programming (www.NapcoNOC.com) and system wiring when connecting a StarLink Fire Radio to the DACT of an FACP, utilizing dial capture mode reporting?

Answer:
The following summarizes the minimum required NOC programming (www.NapcoNOC.com) and system wiring when connecting a StarLink Fire Radio to the DACT of an FACP, utilizing dial capture mode reporting. Check the installation and programming...

Are the StarLink Fire Radio relay harnesses that are connected to the FACP relays supervised by the radio?

Answer:
Yes. UL requires that the 9SLE10KHARN harness be installed within the FACP enclosure, allowing the resistor network within the 9SLE10KHARN wiring harness to provide EOLR functionality at the radio input. This...

I installed a StarLink Fire Radio and the AHJ ("Authority Having Jurisdiction") is asking to see the applicable sections in the NFPA 72 standard that permit the installation of a "sole path" communicator. Which sections apply?

Answer:
The answer depends on the version of NFPA 72 to which the local, state or federal building code conforms, and the version enforced by the AHJ. The two versions for NFPA 72 that allow for a sole path communicator are version 2010 and version...

Is there a wiring diagram to show me how to wire a StarLink Fire Radio to the DACT of an Fire Alarm Control Panel (FACP), with the FACP to Radio wiring protected in conduit? Also, can I mount the StarLink radio to an electrical gang box?

Answer:
Yes, click here to access a printable wiring diagram and a summary of NOC programming steps. Also, the SLE radio rear enclosure includes mounting holes to specifically accommodate single-, double- and triple-gang electrical...

I configured the StarLink SLE Fire Radio Input 2 and/or Input 3 as a Supervised Fire Alarm and/or Trouble. Yet every day at the same time the central station informs me of an E373 Zone 992 and/or 993 trouble. When I installed the supplied 10k resistors, I received a restore on these zones. Why do these zones report the same trouble every day?

Answer:
When Input 2 and/or Input 3 are programmed for Supervision, you must install the 9SLE10KHARN harness and wire accordingly (this harness is installed with two 10k resistors, one in series, the other in parallel; see image at...

I configured the StarLink SLE Fire Radio Input 2 and/or Input 3 for a Supervised Fire alarm and/or trouble, and wired them to the FACP relays using the 9SLE10KHARN harness. If I remove the wiring from the inputs, the PGM1 activates a trouble on the FACP and sends a trouble indication on that input to my central station. If my FACP goes into trouble causing the trouble relay to open, will this cause PGM1 to activate a trouble on the Fire control panel? If yes, how do I clear these troubles?

Answer:
The opening of the FACP trouble relay will NOT cause PGM1 to send a trouble indication to the central station.
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Every day at the same time, my central station receives a trouble signal on Zone 992 and / or Zones 993, yet my Fire Alarm Control Panel (FACP) always displays a "normal" condition. What is generating the trouble signal?

Answer:
Input 2 and Input 3 on the Commercial series StarLink SLE radios are supervised; therefore the two supplied 10K EOLR must be installed. If either Input is open, the radio will send a trouble signal to the central station every 24 hours until...

What are the basic NOC programming steps (http://NapcoNOC.com) when using the StarLink Fire Radio to report alarm and trouble events triggered by the relays of a Fire Alarm Control Panel (FACP)?

Answer:
The following functions must be programmed at the NAPCO NOC website at http://NapcoNOC.com. Be sure all items in the following checklist are performed:
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What are the basic NOC programming steps (http://NapcoNOC.com) when connecting a StarLink Fire Radio to the DACT of an FACP, using dial capture mode reporting?

Answer:
Check the installation and programming instructions for wiring and other programming options. Be sure all items in the following checklist are performed:
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