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What do I do when Wi-Fi cameras and devices are "Offline" due to a router replacement or a change in wireless service?

Answer:
To get your Wi-Fi camera connected to your wireless network again, use either the Wireless Configurationor Wireless Configuration with Network Cable option, described below. These steps are used to reconnect your Wi-Fi camera (or device) when it is...

Does the ISV2-DOME-POE dome camera support night vision? The camera does not appear to be equipped with infrared illuminators.

Answer:
Yes! The ISV2-DOME-POE camera does support IR night vision. The cameras are not equipped with traditional infrared illuminators that you may be accustomed to seeing. The ISV2-DOME-POE features Smart IR and True Day Night technology that provide...

Why are there 3 apps available for iSeeVideo?

Answer:

iSeeVideo IVR - Supports systems that have new ISEE-IVR units only.  For iPhones and Android smartphones.
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My very robust "enterprise class" firewall is blocking streaming iSeeVideo. Can I use port forwarding (opening a port in a router or firewall) to allow the streaming video to penetrate this robust firewall?

Answer:
In virtually all cases iSeeVideo devices will penetrate firewalls and allow iSeeVideo streaming video.  However, more robust enterprise class firewalls may restrict inbound connections, blocking streaming video.  In these cases port...

Why is an error message returned when I try to make changes to the https://MyRemoteKeypad.com User Details screen?

Answer:
As shown in the screen images below, unsupported characters and symbols such as the apostrophe are widely used in surnames.  Examples include the names O'Hara, D'Onofrio and other similar names.
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Can I swap the hard drive in my ISEE-IVR with a new one? If so, in what format must the hard drive be in, and how must it be connected?

Answer:
Yes, you can replace the hard drive in your ISEE-IVR.  Simply power down the ISEE-IVR, then remove and replace the existing hard drive.  The hard drive format must be NTFS, and the ISEE-IVR uses a standard SATA (Serial ATA) hardware...

In my iSeeVideo account, when I click WiFi Analytics, what does the message "NO WIRELESS DEVICES HAVE BEEN DETECTED" mean?

Answer:
Your ISEE-WAP Wireless Access Point is running older firmware that does not support the WiFi Analytics feature.  We recommend you replace your older ISEE-WAP unit with a newer one (running firmware version 1.00.13R05 or later).

Why does the warning "Invalid Username or Password" appear when I try to log in using the "iSeeVideo" mobile app, but I can log in successfully (with no warnings) when I use my PC at www.videoalert.net?

Answer:
Ensure there are no unnecessary spaces when typing the User ID.  Unnecessary spaces in the User ID or Password will cause the log-in attempt to fail, triggering an "Invalid Username or Password" response by the app.

Can I connect more than six (6) wireless iSeeVideo cameras on to one (1) ISEE-WAP?

Answer:
Yes, you can connect more than six cameras on to one ISEE-WAP, but be aware that a maximum of 6 cameras are allowed for each account login.

How do you change the device descriptions when on the videoalert.net website?

Answer:
Once logged into your account at videoalert.net, proceed to the "My Account" radio icon.  On the Account page, scroll down to "My Registered Devices."  Under this header, click the "paper and pencil" icon and when the "Device Details" page...

Can you listen to audio through iSeeVideo Cameras?

Answer:
Yes, all of our iSeeVideo cameras have an integral microphone.  At the www.videoalert.net website, click Advanced Settings for your camera; at the bottom of the page, check Microphone and then click Save. 
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Does the ISEE-IVR record audio?

Answer:
No, the ISEE-IVR does not store audio with its recorded video, however, you can listen to audio when viewing live videos through your ISEE-IVR using your Internet Explorer browser.  Note:  Internet Explorer MUST be used ONLY.  

Do I need to register the MAC Address of the ISV-WAP Wireless Access Point on the ComNet website (www.NapcoComNet.com)?

Answer:
No, the WAP does not need to be registered.  Only the iSeeVideo cameras, the ISEE-SCHGW Video Gateways and ISEE-IVR Internet Video Recorders need to be registered on the ComNet Site.

Can I use two Wireless Access Points (ISVWAPs) to extend wireless iSeeVideo coverage?

Answer:
Yes, two ISVWAP Wireless Access Points can be used to extend wireless coverage for iSeeVideo cameras.  Alternatively, you can also use an ISV-REPT01 Wireless Repeater, which has the benefit of not requiring a cat5 connection.

When installing an ISEE-VCWLG camera, I pressed the button located above the camera lens. The button lights green and turns off if pressed again. What is the purpose of this button?

Answer:
The button is a "privacy" switch.  When activated (on), the camera is disabled and cannot be used to view or record video, without needing to remove power from the camera.  Use of this button disables the camera without breaking the...

How many additional User IDs can be set up for a customer in one iSeeVideo account?

Answer:
Up to five (5) User IDs are allowed per account.  One User is the Master, and the others are "standard" Users).  If you need more than five, contact Technical Support.

How do I perform a "factory reset" on the Outdoor Camera ISV WLOCAM?

Answer:
Press and hold the Reset button for 15 seconds.  This recessed Reset button is located in the hole next to the DC power plug in on the back of the camera, as shown in the image below.  Use a paper clip or similar tool to press and hold down...

Are the iSeeVideo Cameras UL Listed?

Answer:
Many of the iSeeVideo cameras are UL Listed (the UL logo is typically located on the back of those cameras that are Listed). 
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I'm using a Sonic Wall router but why will my iSeeVideo cameras not appear online?

Answer:
Some Sonic Wall routers and other enterprise class corporate network firewalls require that you enter the mac address of the devices that require an IP address.  Consult with the appropriate IT department to ensure the mac addresses of all...

How can I increase the amount of storage for my iSeeVideo video clips?

Answer:
The maximum amount of storage for iSeeVideo video clips is 50MB per camera.  A recommendation is to set up a separate email address for your customer (e.g. Gmail or Yahoo) dedicated to iSeeVideo email alerts.  At the website...

My iSeeVideo camera goes offline completely or intermittently. Is there a Troubleshooting guide?

Answer:
If your iSeeVideo camera goes offline completely or intermittently, use the following Troubleshooting guide:
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What is the minimum upload data transfer speed that is required for iSeeVideo to work correctly?

Answer:
It is recommended to have at least 0.5Mbps or faster for your upload data transfer speed (bits per second).

How do I set the motion detection sensitivity threshold for my iSeeVideo camera?

Answer:
iSeeVideo cameras support pixel-based motion detection, allowing the camera to send motion triggered video clips to the VideoAlert.net video server upon motion in a selected area.
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On the iSeeVideo website, how do I create a link for my dealer logo?

Answer:
To Create a Link for your Dealer Logo at the Login Screen:
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How do I activate an Internet Video Recorder (IVR)?

Answer:
When activating an ISEE-IVR in new installations, you should first activate and install all of the system cameras.  Once all cameras can be viewed, place the IVR on the same network.  When the IVR receives an IP Address and an Internet...

My iSeeVideo camera is offline after a firmware update. How can I resolve this?

Answer:
After any firmware update, we recommend a hard reset be performed on all cameras to allow the factory default settings to load from the firmware update.  On the camera, press and hold the Reset button for 15 seconds.  Note:  Defaulting...

Does iSeeVideo support a Live Monitor Output?

Answer:
If using wireless cameras, a Live Monitor Output is not supported.  However, you can use an ISEE-SCHGW Single Channel Video Gateway or the new 4-Channel Gateway (available soon).  These gateway modules have a Monitor Output BNC socket that...

Must I use the ISEE-WAP Wireless Access Point with the IBR-ZREMOTE if I am not using the IBR-ITAB wireless tablet nor any iSeeVideo Cameras, but I DO want a local connection to my control panel (and I also want to add a Z-Wave system)?

Answer:
You do not need the ISEE-WAP.  Simply plug the two CAT5e cables of the IBR-ZREMOTE into the customer’s router.  You may then use the iBridge app on a mobile device to connect to the customer’s wireless network.

What is the "WiFi Analytics" link on iSeeVideo website?

Answer:
The "WiFi Analytics" webpage allows you to change the Wireless Broadcast Channel on the ISEE-WAP Wireless Access Point.  Note:  Most wireless routers use channel 11; if you experience interference with this channel, use this webpage to...

When viewing camera snapshots under My Cameras, what is the Disarm All / Arm All feature located at the bottom of the webpage?

Answer:
The Arm/Disarm feature listed at the bottom is a quick way to enable or disable motion settings without the need to enter the Motion Settings webpage.  Note:  If motion detection is desired, the Motion Detection "window boxes" must still...

Video clips have stopped working and are not appearing under "My Videos". What can I do?

Answer:
Click "Advanced Settings" to check if a firmware update is available.  If so, you will see "Click here to update Firmware".  Be aware that the update could take up to 5 minutes to complete.
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A "black screen" appears in the Internet Explorer browser when viewing live video within the iSeeVideo web account (at www.videoalert.net). What can I do?

Answer:
1.      Quit all Internet Explorer windows and reopen Internet Explorer.  Click Tools > Internet Options > Security > Trusted Sites.
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One or more video clips are not appearing listed under "My Videos" within my www.VideoAlert.net account. What can I do?

Answer:
Verify all cameras are set with the same Time Zone (located under "Advanced Settings"):

Can I use the ISV WLOCAM camera as a 'dual-technology' motion sensor?

Answer:
In addition to its outstanding abilities as a high-resolution outdoor wireless camera, the Napco ISV WLOCAM infrared IP camera has features that allow the use of its integral PIR motion sensor and pixel-based analytics to be used as a wireless...

In the iSeeVideo Administration screen on the iSeeVideo Website, can you explain what each of the various available options is used for?

Answer:
The following explains the various options available in the iSeeVideo Administration screen in the iSeeVideo Website (www.videoalert.net):
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