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Local storage in the iBridgeVideo ISV2-CAM-BATK1 base station is an option via a USB drive. What is the maximum capacity for the USB drive?

Answer:
The maximum supported for the local USB drive in the base station is 128GB, allowing local storage of all motion-triggered video clips. Motion-triggered events continue to be stored in the USB drive even if Internet service is disconnected.

How do I set up iBridgeVideo motion-triggered audible notifications for my iBridgeVideo application running on my PC?

Answer:
Motion-triggered audible notifications are intended to provide an audible warning when motion is detected. To set up iBridgeVideo motion-triggered audible notifications for your iBridgeVideo application running on your PC:
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Which Wi-Fi frequencies are supported by iBridgeVideo cameras?

Answer:
iBridgeVideo cameras support the 2.4GHz frequency only.

How do I configure the iBridgeVideo app to allow notifications to be received only during certain hours of the day?

Answer:
In the iBridgeVideo app, tap the Me icon, then tap Settings. Ensure that Prompt is enabled, then tap Period. In the screen that appears, you can select the Start Time (the time after which notifications are enabled) and the End Time (the time after...

The factory-installed SD memory card in my iBridge video camera can hold a week’s worth of recorded data. Can I upgrade to a higher storage capacity?

Answer:
Yes! The 32GB SD card installed at the factory can be upgraded to 128GB to provide over a month of recorded camera video.

When trying to enroll my camera into the iBridgeVideo app, why is my smart phone unable to remain connected to the camera hotspot?

Answer:
If your phone is unable to complete the enrollment process, it could be that your smart phone has "Smart Wi-Fi" enabled.
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How do I register my IBV-DBELL iBridgeVideo doorbell?

Answer:
How to Register your IBV-DBELL iBridgeVideo Doorbell:

Are any of the iBridgeVideo models ISV2-DOME, ISV2-PT and ISV2-CAM compatible with a Power Over Internet (PoE) switch?

Answer:
Yes, the model ISV2-DOME camera is compatible with a PoE switch, which speeds up the installation time and increases video quality by providing power and signal over one CAT5 cable.
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Can the iBridgeVideo IBV-DBELL Video Doorbell record '24/7' continuously?

Answer:
Continuous recording is not a feature of the IBV-DBELL. If a customer requires continuous recording, one solution to offer would be to mount an ISV2-DOME camera to cover the same field-of-view as the IBV-DBELL. The ISV2-DOME allows continuous...

What is the maximum number of cameras that can be installed in one iBridgeVideo account?

Answer:
Up to 12 iBridgeVideo cameras may be installed in one account.

I wish to grant multiple accounts access my iBridgeVideo app. But when I log in to the iBridgeVideo app using a second device, I get "kicked out" of the app! How can I allow multiple users access to my iBridgeVideo account?

Answer:
When registering your iBridgeVideo device, you are assigned one Master User login credential. The app only supports one login credential at a time (in order to allow your smart device to receive push notifications).
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When trying to enroll my camera using the iBridgeVideo app, I get a "Bound to: Off" message. What do I do?

Answer:
The "Bound to: Off" message simply means there has been an issue with payment. For example, a lapse in payment or the service plan is waiting in the cart, unprocessed. To resolve this, either visit www.NapcoComNet.com or call ComNet at 800-645-9445,...

How do I disable Push Notifications in the iBridgeVideo app while keeping motion-triggered Cloud Recording active?

Answer:
To disable Push Notifications only, configure your smart device 'Settings':
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When adding a new iBridge camera using the iBridgeVideo app, a message appears that reads, "Device has been bound by xxx". How do I correct this?

Answer:

The above message appears when the camera has been previously enrolled onto another user account. The camera must be removed from this account before it can be enrolled into another account. To remove the camera manually using the app:
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How do I reset my iBridgeVideo cameras back to their original factory settings?

Answer:
Note: Each camera has a Reset/WPS button located on the back side of the camera (for the outdoor dome camera, the Reset/WPS button is located underneath the dome enclosure).
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How many users can answer the IBV-DBELL Video Doorbell when the doorbell button is pushed?

Answer:
All users will receive a doorbell-push notification, but only the first user, upon pressing the answer button (the "green telephone" icon) will be connected for 2-way talk. If another user also responds to the doorbell-push notification, they may...

How many IBV-DBELL Video Doorbell users can receive motion notifications?

Answer:
Up to 6 users can receive notifications on their mobile device through the iBridgeVideo mobile app.

How many users will the IBV-DBELL Video Doorbell support?

Answer:
The IBV-DBELL Video Doorbell will support up to 6 users.

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