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What are the three steps needed to install NAPCO's dealer-registered products, such as StarLink, iBridge, iRemote and Air Access devices?

Answer:
This video describes how to: 1. Become a registered dealer.2. Activate the device.3. Program the device.  

I programmed information into the Dealer Entered Programming area of the NOC website (www.NapcoNoc.com), but why are the radio signals stopping at the NOC website and not advancing to my central station as I programmed?

Answer:
If the control panel account is programmed with all 999999999’s for the primary telephone number, the signals will stop at the NOC website reading all 9999999999’s along with the account number. The solution is to simply update the...

Do I have to register an iBridge IBR-ZREMOTE, iREMOTE-MOD or NetLink NL-MOD on the ComNet website (www.NapcoComNet.com) if I am using the device only for IP reporting sent directly to my central station?

Answer:
No, you do not need to register the device on the ComNet website if you are using an iBridge IBR-ZREMOTE, iREMOTE-MOD or NetLink NL-MOD only for IP reporting to the central station.

How do you replace an older iSeeVideo, iREMOTE-MOD or iBridge device without creating a new subscriber?

Answer:
Log in to www.NapcoComNet.com with your dealer information. Click My Subscribers (at the top of the screen, as shown below).
...

How do I export ComNet accounts to Microsoft Excel?

Answer:
Follow the steps below to Save Export Accounts and to view them with Microsoft Excel.
...

How do I suspend (cancel) a device on the www.NapcoComNet.com website?

Answer:
In the www.NapcoComNet.com website located under My Subscribers, click the Device ID for the device you wish to suspend, then click the Suspend button located at the bottom of the webpage (see image below).  Note:  You can always...

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