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May I add an iREMOTE-MOD to a Gemini C-Series (GEMC) control panel burglary bus to allow access to a virtual keypad?

Answer:
Yes, the iREMOTE-MOD is compatible with the Gemini C-Series (GEMC) control panel, but with the Burglary area only.  A GEMC-BK1 Burglary keypad skin is available for use on the www.MyRemoteKeypad.com website and for the iRemote App.
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Can you add an iRemote-MOD to a GEMC Burglary bus for a virtual keypad?

Answer:
Yes, the iRemote-MOD will operate with the GEMC Burglary section only (Note:  For non-UL applications only).  A keypad skin is currently available through www.myremotekeypad.com, however a keypad skin for the iRemote-MOD app will be...

When I log into my iRemote-MOD, why does the message "Keypad Busy Try Again Later" appear?

Answer:
1.  Only one (1) user is allowed to be logged in at any one time.  If you are still logged in to your iPhone, Android or through the iRemote website, ensure you have logged out successfully.
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My iRemote is displaying the "Old Compat" number, which I did not change. How do I change it back to "0000"?

Answer:
Try using 4444, 5555, 8888 or 9999 as your "Old Compat" number.  If these numbers do not work, then a "Compat #" must have been set in the past and cannot be defaulted.  Please contact Technical Service at 800-645-9445 or 631-842-9400 for...

With the iRemote-MOD, how many additional User IDs can be set up for a customer in one account?

Answer:
Up to five (5) User IDs are allowed per account.  One User is the Master, and the others are "standard" Users).  If you need more than five, contact Technical Support.

What port needs to be forwarded for the iRemote-MOD and for the NL-MOD if they are located behind a firewall?

Answer:
You will need to port forward ports 5002 and 5011 for the iRemote-MOD (select TCP or both TCP/UDP for the protocol) and port 5001 for the NL-MOD (select TCP or both TCP/UDP for the protocol).
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How can I control a programmable "set-back" thermostat via the iRemote-Mod?

Answer:
NOTE:  This pertains to Control Panels GEM-P1632 / GEM-P1664 v10 or greater, GEM-P3200 / GEM-P9600 v30 or greater, and GEM-X255 v4 or greater; and explains how to configure Area1 to control a set-back thermostat via the iRemote.

How can I display an iRemote at both the MyRemoteKeypad.com and VideoAlert.net sites?

Answer:
As a Dealer in MyRemoteKeypad.com and VideoAlert.net, you can assign your iRemote-MOD at both websites for customers who also have an ISeeVideo camera system.  This will give your customers the opportunity to use their iRemote normally at...

When I connect to my iRemote-MOD, I only get the message "NOT ALLOWED NOW, TRY AGAIN". How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
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When I attempt to arm my iRemote-MOD, the STAY and AWAY buttons do not work correctly on the K Style keypad template. How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
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When I connect to my iRemote-MOD, I get the message "01 (or 02,03,04,05,06,07) Out of System". How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
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When I connect to my iRemote-MOD, I can only get a blank display. How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
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Can you explain the iRemote-MOD Quick Start Instructions?

Answer:
1.   Wire the network connection from your iRemote-MOD to a valid Internet source on the network (for example, a router or switch to provide an access point).
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When I attempt to connect to my iREMOTE-MOD, the message "Keypad Busy, Try Later" appears. How can I fix this?

Answer:
If you are using a mobile app to view the iREMOTE-MOD, it is possible the iREMOTE-MOD is offline.  Check the connection from a PC first; if already attempting to connect from a PC and this message appears, it signifies that a connection to the...

How can I change the Password and/or User ID for an iSeeVideo and/or iRemote-MOD customer’s account?

Answer:
In the required webpage, click My Account, then click the "edit" icon (pen & pad image) that corresponds to the ID you would like to edit (a pop-up appears).  Note:  Check your PC's pop-up blocker settings to allow pop-ups; also be...

Can the iRemote-MOD send text messages or emails upon an alarm, open circuit (O/C), or upon any supervisory alerts?

Answer:
The iRemote-MOD does not have the capability of sending text messages or emails upon any alarm conditions.  However the StarLink SLe-GSM radio can send text messages and emails upon any condition the alarm control panel can report via contact...

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