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Answer:
Important: The control panel firmware version must be V91.21 or later. In addition, the GEMC-FW-SLC Fire SLC circuit board firmware version must be V4.4 or later; for GEMC-FW-SLC update instructions, see this link: ...
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To verify the real-time status of your StarLink communicator, visit the NAPCO NOC website at www.NapcoNOC.com. Although the communicator "Status" may be "Running Properly" (powered and working correctly), the SIM Status will indicate whether...
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The GEM-WP is a single-button emergency pendant transmitter designed for portability but can also be used as a stationary panic button. To ensure the system correctly identifies the user who pressed the panic button (using Contact ID) and...
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You need a FW-RM1 reversing module when connecting a Firewolf FW-2S smoke detector with a sounder base; no reversing module needed when omitting the sounder base.
...
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No, the control panel may utilize zones 1-8 on the FIM module or in the SLC loop, but not both, as the control panel will be unable to determine where the zone is located. With FireLink control panels, there are 2 options:
...
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When using horns or horn/strobes with the GEMC and FireLink FACPs, you must use a NAC that is not used by other (non-CO) zones.
...
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To wire zones 7 and 8 as Burglary zones:
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Program for dry contact to change state when a fire alarm or a panel trouble condition occurs. The following is for an additional annunciation panel (not a keypad):
...
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The definition of a Contact ID code E412 is "Remote Download, Access Successful". This simply means that the Prima system has successfully completed a firmware update.
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Although you can delete the Master User in your Prima system, we strongly advise that you never do so. The presence of the Master User is required by the Prima database to allow all other Users (User IDs) and Panel Codes to exist. ...
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Adding cameras to an existing Prima account must be performed at the NAPCO ComNet website (www.NapcoComNet.com). After making the changes in ComNet, it takes about 15 minutes for the changes to be pushed over to the Prima dealer portal.
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It is likely that the System Option "Disable AC Fail Detection" was enabled, thus the loss of power was ignored. To enable AC fail detection:
...
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There is already an instance of Windows Quickloader running on your PC, likely minimized on your Taskbar.
Note: After selecting OK in the popup, a new "Unable to Continue, Database Error!" message appears.
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In UL Listed Burglary installations, the control panel keypad must annunciate when the StarLink communicator goes into trouble, not solely when there is Telco line trouble or a 'fail to communicate' trouble.
...
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The FWC-FSLC-EZM2 Dual Input Monitor Module is an addressable SLC two-zone conventional input module providing two independent contact monitoring circuits while only utilizing one address on the SLC loop. Designed to be used with pull stations,...
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Yes, the IBR-ZREMOTE can be optionally programmed using a browser in place of the NL-MODCONFIG software, as follows:
...
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After the first download to a GEMC control panel, PCD-Windows Quickloader will lock out fire programming abilities to ensure the integrity of the AHJ approved fire program configuration and protect against inadvertent downloads. To allow for...
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In PCD-Windows Quickloader software, select System Assignment > System Reporting and Outputs tab. Add a check to the Test Timer option for Report on Alarm Telco 1:
...
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Battery degradation is the gradual loss of a battery's ability to store and deliver energy over time. It is a natural process that happens to all batteries, and it is caused by a variety of factors, including:
...
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The polling rate between the NAPCO Prima Super Panel and all other system devices is 25 seconds.
...
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In the NAPCO Prima Super Panel, the number of events stored depends upon the total file size of all events compared with the allocated storage space. Events with images take up more storage space thus decreasing the total number stored.
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The Prima PCAM Indoor/Outdoor HD Camera and PBELL Wi-Fi HD doorbell camera are programmed to sense only human movement. These cameras are intentionally programmed to ignore animals, vehicles, or other types of motion thus preventing the storage...
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From the Prima main screen, tap MENU.
Enter your Master (Dealer) Code:
Tap Arming.
Tap the function you wish to change, Staying or Leaving.
Disable the voice annunciations as desired.
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The Abort Delay feature delays the reporting of a zone-trip alarm to allow for cancellation before the alarm report is sent to the central station. For example, if a zone programmed for Abort Delay trips while the system is armed, the central...
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If you see "Bad Phone Number" in the Response column of your NOC Signal Log, ensure that the telephone number programmed in your control panel is a real receiver telephone number.
...
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Place the control panel into configuration mode by placing jumper JP5 from the top two pins ("NORMAL") to the lower two pins ("CONFIG").
...
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Although each StarLink communicator housed in a metal enclosure is factory equipped with a tamper switch, the switch is non-operational by design; closing the enclosure door does not close the tamper switch. If your installation requires a...
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Setting up your first Prima account is simple. Credentials that will allow you to access the Prima dealer portal website (www.NapcoPrima.Pro) will be emailed to you after activating your account on the NAPCO ComNet website...
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If your newly installed wired doorbell camera does not detect motion, first wait 15 minutes for the automatic firmware update process to complete. Like many electronic devices, it is best to ensure the latest firmware is installed. At the...
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The NAPCO Prima PCAM wireless camera and PWBELL wireless doorbell camera do not perform status check-ins. Although both cameras each contain a 'heartbeat' that is used strictly for supervision to the Prima Super Panel, but the heartbeat does...
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Perform the deletion in the NAPCO ComNet website (www.NapcoComNet.com).
...
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The keypad message appears because the selection Remote Access Only was enabled in the PCD-Windows Quickloader Keypad Assignment screen. When this selection is enabled, the selected keypad is changed to only accept Access codes and not arm /...
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In PCD-Windows Quickloader software, select Panel History > Status History.
...
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The network path failure code is due to the Service Plan being changed to a 'Sole Path' plan (in www.NapcoComNet.com) but the selection IP with Cell Radio Backup in the NAPCO NOC (www.NapcoNOC.com) was not changed (i.e., remained selected).
...
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NAPCO Prima installations do not require central station monitoring; however, the Prima system must still be registered at the ComNet website (www.NapcoComNet.com) and a service plan must be purchased in order to provide system notifications and...
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The PSMKCO Supervised Digital Wireless Smoke / Carbon Monoxide Detector uses only one zone in the Prima Super Panel. The detector sends a different signal to the Super Panel depending on whether it detects a fire or carbon monoxide, therefore...
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After a processing period of up to 15 minutes after registering a new Prima account on the ComNet website (www.NapcoComNet.com) it will become visible in the Prima dealer portal website (www.NapcoPrima.Pro).
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Wi-Fi connectivity issues may result in decreased battery life due to longer buffering times. The minimum suggested Wi-Fi signal strengths for both the Prima wireless camera and wireless doorbell camera are:
...
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The following are the minimum control panel firmware versions that can be used with the NetLink NL-RCM Remote Control Module:
...
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