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How do I use the NAPCO Prima PFOB Multi-Button Keyfob 'SOS' button?

Answer:
On the Prima PFOB Multi-Button Keyfob, shown below, to send an SOS signal you must press the red SOS button twice within 5 seconds.  Upon the first button press, the blue LED at the top will illuminate, then press the SOS button again to send...

My Prima system is connected through the cellular network only. What is my signal?

Answer:
If your Prima is connected through the cellular network only, the RSSI (Received Signal Strength Indicator) is displayed in the Prima Portal under SYSTEM.  The RSSI Level History is located near the bottom of the web page.  An acceptable...

What is an acceptable Wi-Fi signal level I can use when installing a Prima PCAM Indoor/Outdoor HD Camera?

Answer:
When looking at a Prima camera's Wi-Fi Signal Level and Wi-Fi Link Quality, it might be helpful to visualize these numbers using a number line:
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I’m unable to update my network board’s firmware to MVP Cloud?

Answer:
When updating the Network Board's firmware to the MVP cloud version, in uniVerse Finder, if the user changes the Operation Mode to "Mode A" before attempting the firmware update, the update will not proceed. The Operator must switch the mode back to...

What is Simultaneous Dual Reporting?

Answer:
When using dual path reporting and Simultaneous Dual Report is enabled, two signals are sent at the same time:  One signal is sent through the cellular network and the other is sent using TCP/IP.
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How do I update my StarLink communicator firmware?

Answer:
Open the NAPCO NOC (StarLink Radio Management Center) at www.NapcoNOC.com, open the communicator you wish to update and proceed as follows:
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How do I set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad?

Answer:
To set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad: 
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How do I program a "Panel Relay Fire Trouble Relay" to monitor the status of the relays within my fire alarm panel?

Answer:
To program a "Panel Relay Fire Trouble Relay" to monitor the status of the relays within the fire alarm panel (terminals 10, 11, and 12) to trigger a trouble signal by a loss of power: 
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How do I test the GEMC heat detectors?

Answer:
To trip ("test") the GEMC heat detectors:
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Why does the "Could not connect to port, Port in use!" message appear in PCD-Windows Quickloader?

Answer:

If a "Could not connect to port, Port in use!" message appears when using PCD-Windows Quickloader software, it is possible your modem COM port might be assigned to the same COM port used for the PCI2000/Mini PC interface.  To verify the assigned...

I recently installed PCD-Windows Quickloader software on a new PC and successfully imported my accounts into Quickloader. But why won't my accounts open?

Answer:
If you have recently installed PCD-Windows Quickloader software on a new computer but are unable to open the imported files, the most likely explanation is not using the same Master Password with the new installation that was used with old...

When programming the dual path StarLink communicator's IP address and Wi-Fi information in the NAPCO NOC website (www.NapcoNoc.com), what are the "Speed and Duplex Settings" selections?

Answer:
The Auto-negotiated selections are:  10/100Mbps and Half/Full-Duplex, 10Mbps and Half/Full-Duplex, and 10Mbps and Half-Duplex.
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Is the Firewolf FW-2S smoke detector connection to a Fire control panel with the sounder base installed different when the sounder base is not installed?

Answer:
Yes.  The FW-2S 2-Wire Smoke Detectors can be used with UL Listed control panels without using the integral sounder, thus eliminating the need for using the FW-RM1 Reversing Module with NAPCO Gemini control panels or using the GEMC-SDW...

Does the Prima Video Doorbell work with a digital chime?

Answer:
The Prima video doorbell is only compatible with mechanical doorbell chimes.   Doorbell chimes with an integral speaker, (usually known as 'digital' or 'electronic' chimes) are not compatible with the Prima video doorbell.  

Is there a maximum number of stored video clips permitted with the Prima security system?

Answer:
The number of clips available per month depends on the plan selected.  For example, the number of clips available per month with the '2-Camera' plan:
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With Gemini C-Series (GEMC) and Firewolf systems, can an end user be programmed to be allowed to add or delete user codes through the keypad?

Answer:
No, it is not possible for a user to add or delete user codes through keypad programming.  The only similar user code function available is to update a known user code already programmed in system.

Can the wireless receiver or EZM cover tamper switch be disabled if a tamper trouble is not indicated at the system keypad?

Answer:
No, it is not possible to disable the cover tamper from creating a trouble when the control panel considers it tripped.

How do I update the FireLink or GEMC Firewolf control panel firmware using the FireLink Cloud?

Answer:
Models:  All FireLink, Firewolf* and GEMC* Fire Panels (FL-xxx, FLX2-xxx, GEMC-FW-xxx, GEMC-COMBOxxx)
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It appears that the internal contact in my GEM-TRANS2 Window/Door Transmitter is not operating as intended. What should I do?

Answer:
If the internal contact in a GEM-TRANS2 is not operating as intended, perform the following:
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What factors should I consider when using an external power supply with a Gemini control panel?

Answer:
We recommend that you consider an external power supply for your system if the power draw is close to the maximum allowed by the control panel.  
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Can I configure the MAX2 communicator to use only one carrier?

Answer:
Yes, although the automatic scanning of each integral SIM carrier slot is intended to increase the communication reliability of the StarLink SLE-MAX2-FIRE, if you wish to bypass the scan/selection process, or use a "single SIM" mode until...

How do I use the NAPCO Technical Library?

Answer:

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Can I use dial capture and dry contacts with a StarLink communicator at the same time?

Answer:
Yes!  You can use dial capture technology  (capturing alarms from the DACT connections to communicator Telco Primary and Secondary Jacks 1 & 2) and also capture alarms through the 4 supervised communicator inputs at the same time.
...

With a Gemini GEM-Series security system, if I replace an existing keypad, does the new keypad need to be reprogrammed?

Answer:
All keypads must be addressed properly in order to communicate with the control panel.  The GEM-RP2/GEM-K2 and GEM-RP3/GEM-K3 series are addressed through an address jumper setting and the GEM-RP1/ GEM-K1 series are addressed through keypad...

How do I set up a FWC-FSLC-SOM1-E Supervised Output Module in place of a NAC Extender with Gemini C-Series (GEMC) control panels (including Firewolf and FireLink panels)?

Answer:
To set up a FWC-FSLC-SOM1-E Supervised Output Module in place of a NAC Extender with GEMINI GEMC series control panels (including Firewolf and FireLink panels), you will need a fire-rated 24VDC power supply and, possibly, a sync module for the...

Can I arm and disarm a burglary alarm system after it is integrated into the NAPCO E-Access controller?

Answer:
After successfully integrating the NAPCO E-Access controller with a burglary alarm control panel (such as the Gemini GEM-P3200), the NAPCO E-Access controller can only disarm the burglary alarm.  The NAPCO E-Access controller cannot arm the...

How do I add the Prima PRETROFIT into the Prima Super Panel and adding 345MHz sensors?

Answer:
The PRETROFIT Translator Module is a wireless 345MHz to 433MHz translator that allows non-Prima sensors to be compatible with the NAPCO Prima Super Panel.  The PRETROFIT translates the non-Prima unencrypted 345Mhz signals into encrypted 433MHz...

How does the Prima Super Panel communicate?

Answer:
The Prima Super Panel is dual-path capable, primarily communicating through Wi-Fi with cellular available for emergency signal transmissions only. 
...

How do I download and install the Prima App using my Android device?

Answer:
To download and install the app on an Android device:

How can I use the NAPCO Prima dealer portal website (www.NapcoPrima.Pro) to determine if a Prima security system is connected by Wi-Fi or by cellular?

Answer:
Access the Prima dealer portal website, go to System > Gateway Status, and reference the Hardware Type.  The example system shown below is connected by cellular (the Hardware Type is "LTE").
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Does the keyfob OP/CL log display the most recent event history of openings and closings?

Answer:
Yes.  This log uses the last group of users depending on the control panel and the number of available users.  
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