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Answer:
The Prima video doorbell is only compatible with mechanical doorbell chimes.
Doorbell chimes with an integral speaker, (usually known as 'digital' or 'electronic' chimes) are not compatible with the Prima video doorbell.
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The number of clips available per month depends on the plan selected. For example, the number of clips available per month with the '2-Camera' plan:
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No, it is not possible for a user to add or delete user codes through keypad programming. The only similar user code function available is to update a known user code already programmed in system.
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No, it is not possible to disable the cover tamper from creating a trouble when the control panel considers it tripped.
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Models: All FireLink, Firewolf* and GEMC* Fire Panels (FL-xxx, FLX2-xxx, GEMC-FW-xxx, GEMC-COMBOxxx)
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For the GEMC Fire Side of the GEMC Control Panel:
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If the internal contact in a GEM-TRANS2 is not operating as intended, perform the following:
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1. Address the RM3008 according to the address chart:
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We recommend that you consider an external power supply for your system if the power draw is close to the maximum allowed by the control panel.
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Yes, although the automatic scanning of each integral SIM carrier slot is intended to increase the communication reliability of the StarLink SLE-MAX2-FIRE, if you wish to bypass the scan/selection process, or use a "single SIM" mode until...
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Yes! You can use dial capture technology (capturing alarms from the DACT connections to communicator Telco Primary and Secondary Jacks 1 & 2) and also capture alarms through the 4 supervised communicator inputs at the same time.
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All keypads must be addressed properly in order to communicate with the control panel. The GEM-RP2/GEM-K2 and GEM-RP3/GEM-K3 series are addressed through an address jumper setting and the GEM-RP1/ GEM-K1 series are addressed through keypad...
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To set up a FWC-FSLC-SOM1-E Supervised Output Module in place of a NAC Extender with GEMINI GEMC series control panels (including Firewolf and FireLink panels), you will need a fire-rated 24VDC power supply and, possibly, a sync module for the...
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After successfully integrating the NAPCO E-Access controller with a burglary alarm control panel (such as the Gemini GEM-P3200), the NAPCO E-Access controller can only disarm the burglary alarm. The NAPCO E-Access controller cannot arm the...
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The PRETROFIT Translator Module is a wireless 345MHz to 433MHz translator that allows non-Prima sensors to be compatible with the NAPCO Prima Super Panel. The PRETROFIT translates the non-Prima unencrypted 345Mhz signals into encrypted 433MHz...
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The Prima Super Panel is dual-path capable, primarily communicating through Wi-Fi with cellular available for emergency signal transmissions only.
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This small button is the Test / Silence button.
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To download and install the app on an Android device:
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To access the Network screen, proceed as follows:
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Access the Prima dealer portal website, go to System > Gateway Status, and reference the Hardware Type. The example system shown below is connected by cellular (the Hardware Type is "LTE").
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Yes. This log uses the last group of users depending on the control panel and the number of available users.
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Use PCD-Windows Quickloader software to program the GEM-TEMP64 Temperature Sensor into the GEM-P1664 burglary control panel:
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In the StarLink Radio Management Center, i.e., the NAPCO NOC, you may notice that all system Event times are displayed in the Eastern Time Zone (ET) only. This is because the NAPCO NOC (Network Operations Center) is physically located in the...
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When programming wireless devices through the cloud, be sure to select the correct starting character and point number or an error message will appear. To program your wireless devices, proceed as follows:
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If you have successfully assigned account numbers to Prima Super Panels in the past but are now seeing the screens similar to those shown below (in System > Options) that indicate, "This account is not currently monitored..." and "There are no...
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To download and install the Prima app on an Apple iOS device:
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If your Prima alarm or panic signals are not being received by your CS and are not appearing in the event history in the NAPCO Prima dealer portal website (www.NapcoPrima.Pro), check the following Super Panel settings:
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No. If multiple authorized users are using the same arm/disarm passcode, it is not necessary to create a separate passcode for each user.
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The Prima system was designed to be the main hub of your Z-Wave automation system. It cannot be used as a secondary hub for an existing system.
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Yes. If you see a symbol on a Prima Super Panel screen that looks like the symbol shown below, it means that although the Prima system is connected to a Wi-Fi network (SSID), there is no active connection to the Internet.
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Select the Settings menu ("hamburger" icon) at the top left:
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1. In the Home screen, select the Settings menu ("hamburger" icon at the top left), then select Devices.
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The following describes how to change the account number of a Super Panel after it has already been registered and activated. Note: All confidential information has been erased from the images that follow.
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The Transmission Delay (also called "Abort Delay") duration allows for the cancellation of the central station alarm report by the disarming of the Prima Super Panel before a report is sent. If the delay period ends without disarming, an alarm...
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If your doorbell was successfully added to your Prima system and are receiving notifications but not video feed, ensure you have a Prima service plan that includes video, as follows:
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Reporting code E300 area 00 Z1 A00 is a common FireLink or GEMC control panel Point ID reporting code that some central stations may mistakenly confuse with a Z1 trouble.
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With the GEM-P3200, GEM-P9600 and GEM-X255 control panels, program a Test Timer as follows:
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