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Yes, all Prima systems must be activated, including 'demo' units. The Prima Super Panel must be activated on the www.NapcoComNet.com website to receive the latest firmware updates and to accept enrollments of sensors. The Prima unit is...
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Yes, a Prima fire system in alarm requires a Master passcode to clear the alarm condition. The Master passcode is required and cannot be changed in the system Settings.
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If your Prima is connected through the cellular network only, the RSSI (Received Signal Strength Indicator) is displayed in the Prima Portal under SYSTEM. The RSSI Level History is located near the bottom of the web page. An acceptable...
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The number of clips available per month depends on the plan selected. For example, the number of clips available per month with the '2-Camera' plan:
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To access the Network screen, proceed as follows:
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Access the Prima dealer portal website, go to System > Gateway Status, and reference the Hardware Type. The example system shown below is connected by cellular (the Hardware Type is "LTE").
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If you have successfully assigned account numbers to Prima Super Panels in the past but are now seeing the screens similar to those shown below (in System > Options) that indicate, "This account is not currently monitored..." and "There are no...
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No. If multiple authorized users are using the same arm/disarm passcode, it is not necessary to create a separate passcode for each user.
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The Prima system was designed to be the main hub of your Z-Wave automation system. It cannot be used as a secondary hub for an existing system.
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Yes. If you see a symbol on a Prima Super Panel screen that looks like the symbol shown below, it means that although the Prima system is connected to a Wi-Fi network (SSID), there is no active connection to the Internet.
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1. In the Home screen, select the Settings menu ("hamburger" icon at the top left), then select Devices.
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If your doorbell was successfully added to your Prima system and are receiving notifications but not video feed, ensure you have a Prima service plan that includes video, as follows:
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The NAPCO Prima dealer portal website (www.NapcoPrima.Pro) allows you to add new (and delete existing) Prima Super Panels (called "gateways" in the website).
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The Prima Super Panel Smash & Grab feature is designed to enhance the security of your premises by detecting unauthorized attempts to tamper with the security panel during an armed state.
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If you need to reset your Prima Super Panel back to its factory default condition, proceed as follows, but be aware that resetting will completely remove all settings, sensors, devices, and monitoring settings.
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The Prima Super Panel features dual-path capability: Wi-Fi serves as the main pathway, with cellular connectivity reserved solely for emergency backup signal transmission. It is recommended not to operate the Prima solely with cellular...
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The initial pairing of the PWD window / door transmitter to the Prima Super Panel requires triggering the transmitter by removing the battery pull tabs and separating the magnet from the transmitter. This triggering of the transmitter must be...
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The NAPCO Prima PBELL is a smart, self-healing Wi-Fi HD video security doorbell powered by your existing doorbell's 10-30VAC wiring. The doorbell LED colors and patterns indicate varied system activity:
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Upon registering your first Prima Super Panel, you will receive an email with a Prima dealer login for the website www.NapcoPrima.pro.
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