Search FAQs

Search FAQs

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How do I add my company logo to the 7" IBR-TOUCH touchpad Home screen?

Answer:
Place a .png image of your logo on a USB "thumb" drive. The logo file must be named "logo.png" (cAsE sEnSiTiVe) and must be located inside a folder named "dealerLogo" (also cAsE sEnSiTiVe) located at the top root directory of the thumb drive.
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My customer has an iBridge IBR-TOUCH touchscreen tablet connected to their wireless router. Q: If they purchase a new wireless router, how do I reconnect their IBR-TOUCH tablet to their new router? Q: Can the customer do this without me?

Answer:
Connecting the IBR-TOUCH to a new router is a simple process that the customer can perform. Note: Before reconnecting the IBR-TOUCH, ensure the iSecure Go-Anywhere Hub or the StarLink Connect radio communicator is connected to the new router.
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Do you have a checklist to help ensure I have secure and reliable communications with my automation system through the IBR-ZREMOTE?

Answer:
To ensure you are able to communicate to your automation systems through an IBR-ZREMOTE, verify the following:
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When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect radio, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect radio communicator.
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How do I program a Scene in the iBridge App to control my garage door opener?

Answer:
You can control your garage door opener by programming a Scene in the iBridge App. First use PCD-Windows Quickloader to program your supported control panel, as follows:
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Can the IBR-ZREMOTE Z-Wave Controller run with a Savant Home Automation system?

Answer:
Yes, the NAPCO IBR-ZREMOTE Z-Wave Controller can integrate with a Savant Home Automation system, allowing a Savant system to take full advantage of NAPCO's security system and all of its associated features. Below is a list of required firmware,...

How many tablets can an iBridge system support simultaneously?

Answer:
An iBridge system can support up to 4 wireless IBR-ITAB tablets simultaneously.  In addition, iBridge supports up to 4 local Wi-Fi device connections at one time.  These include your Android or Apple smartphones.  Keep in mind that...

Why does my iBridge ITAB tablet display the message "4 Devices Already Connected"?

Answer:

The iBridge system currently supports up to 4 local Wi-Fi device connections.  These devices include the wireless iBridge IBR-ITAB tablet, the IBR-ITAB-HW hardwired tablet and smart devices.  If an additional Wi-Fi device attempts to...

When using my tablet or Smartphone with my iBridge system, I noticed that the time accompanying the iBridge text messages is incorrect. How do I update the iBridge clock?

Answer:
In the iBridge Home screen, tap the "User Settings" icon (see below image). Tap "Home".   Tap "Update Z Remote Clock".  The time displayed for messages will be synchronized and updated.

What happens to the operation of my Z-Wave 3-Way light switches should my IBR-ZREMOTE should fail?

Answer:
Z-Wave 3-Way light switches, consisting of one master and one slave switch, are learned into the IBR-ZREMOTE just like all other Z-Wave devices.  After the devices are learned, each device not only captures and disseminates its own network data,...

Can I globally arm my iBridge system with Zones open in another Area?

Answer:
No, within each Area, every open Zone must first be individually and manually bypassed before the iBridge system will allow global arming.

Do I need to port forward the iBridge IBR-ZREMOTE to perform remote uploads and downloads?

Answer:
No, as long as the IBR-ZREMOTE is not behind any corporate firewall and your iBridge system is checking in to the iBridge Server (the LED marked "DS1", located at the top center of the IBR-ZREMOTE module, will blink once every 15 seconds while...

I am not receiving SMS texts nor emails through iBridge Messenger. Do you have a list of items I can check to troubleshoot the system?

Answer:

I pre-installed the latest firmware in my IBR-ZREMOTE, or I updated my IBR-ZREMOTE to the current RCM version RG7 (replaced by 3H7) and current Z-Wave Luminary 6167 (replaced by 6165).
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When is the iBridge system unable to add my Z-Wave device?

Answer:
There are occasions where the Z-Wave device may "think" it is already added to a controller.  In these cases it is best to try and perform a "Remove Device" request, even if the device does not appear in the device list.
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How can I integrate existing analog cameras onto my iBridge system?

Answer:
Simply connect your analog cameras to our iSeeVideo Single Channel Gateway (part # ISEE-SCHGW), converting the analog signal to digital IP, allowing the IBR-ITAB tablets and the iBridge app to display video.

Can I use iBridge without having an Internet connection, i.e. the premises does not have an Internet Service Provider (ISP)?

Answer:
Yes, but you will still need a router connected at the premises to allow the IBR-ZREMOTE to obtain an IP address from a DHCP Server.
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Can you view alarm logs and events for openings and closings through iBridge?

Answer:
Yes, use the Function menu (in Keypad mode) to view the following:  Display Alarm Log, Display Total Log, Display Fire Log, Display Opening and Closing Log, and Display System Log.  These events are viewable locally or remotely.  Note:...

How do I change and/or add a new User ID for iBridge?

Answer:
There are three basic steps to add, change or delete your existing User ID:
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How do I add a User ID for iBridge?

Answer:
As shown in the images below, When logged in as a User only (www.ibridgeonline.com/ibridge), in your User Account click Add User.  In the Add/Update User Information screen, review and update the user information as needed, then click...

Can I make changes to my Z-Wave system settings through the ibridgeonline.com website?

Answer:
No, editing Z-Wave settings from a browser (at www.ibridgeonline.com) is not allowed at this time, however you can make changes just as easily from any Android, iPhone, or iPad through the iBridge app (log in to your customer accounts remotely by...

Which Napco control panels are compatible with the iBridge system?

Answer:
Note:  The control panels listed below meet the minimum requirements but must be upgraded to V60A22-4 (for the GEM-P3200, GEM-P9600 and GEM-X255) or to V30R-9 (for the GEM-P816, GEM-P1632 and GEM-P1664), included with the IBR-ZREMOTE packaging.
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Can the iBridge system send text and email alerts upon an alarm and/or for openings and closings?

Answer:
Yes, when using iSeeVideo along with iBridge, you can set up Events to trigger video, which would then have the ability to send text and email alerts upon this trigger. 
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When searching for the iBridge App on Google Play (play.google.com) using the words "NAPCO" or "iBridge", the iBridge app does not populate. How should I proceed?

Answer:
If the Android operating system version of your Android device is below V2.3.3, the device will not support the app and thus will not populate or be installable via Google Play.  The supported Android versions that allow the app to run are 2.3.3...

How many wireless devices can I connect to the iBridge System at the same time?

Answer:
You can connect up to 4 wireless devices at a time to the iBridge system.  If you connect more than four, the warning message "4 devices already connected" will appear on the IBR-ITAB.  Note:  Connected wireless "devices" include (but...

Can you use the IBR-ZREMOTE module to set up a "Z-Wave only" system without connecting the IBR-ZREMOTE to a control panel?

Answer:
No.  The IBR-ZREMOTE module's functionality has not been evaluated without a connection to a compatible Napco control panel.  To take advantage of Napco’s full suite of security products and software, we recommend the IBR-ZREMOTE...

What is the maximum number of devices supported by a "Scene" in the iBridge IBR-ITAB Series Z-Wave Home Automation System?

Answer:
Within an iBridge Z-Wave Home Automation System, up to ten Z-Wave device locations are available for each "Scene".  However, some device models may need to occupy more than one location.  For example, whereas a single lock will occupy one...

When installing an iBridge system, when must I use the IBR-WIFI-MOD instead of the ISEE-WAP?

Answer:
Use the IBR-WIFI-MOD only when remote access AND Z-Wave control is NOT required.
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Do you recommend a stand-alone iBridge Z-Wave system, without a connection to a security system?

Answer:
Napco has not thoroughly tested system performance when it is not connected to a security system, so we cannot recommend this "home control only" configuration at this time.

When attempting to add a new Z-Wave device to my system, the system does not seem to recognize it. What should I do?

Answer:
If the Z-Wave device was in a previous network and has not been removed from that network, the device cannot be added to a new network until it is reset (removed from the previous network).  Proceed as follows:
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