Search FAQs

Search FAQs

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Can I arm and disarm a burglary alarm system after it is integrated into the NAPCO E-Access controller?

Answer:
After successfully integrating the NAPCO E-Access controller with a burglary alarm control panel (such as the Gemini GEM-P3200), the NAPCO E-Access controller can only disarm the burglary alarm.  The NAPCO E-Access controller cannot arm the...

What are NAPCO E-Access "Threat Levels" and how are they used?

Answer:
THREAT LEVEL is a feature of the E-Access system that allows you to temporarily modify or bypass the existing Schedules and Access Level privileges.
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Is there an easy way to build a NAPCO E-Access User database?

Answer:
Yes, the easiest way to maintain your existing User list is to use the Export and Import features located in SETTINGS.
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If I have a bad Napco E-Access controller, how do I swap the license to a new controller?

Answer:
To swap the license from the defective controller to a new controller, you must use the "Swap Key" function. This allows you to transfer the license key from one Controller or panel to another.
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Can you export out of one Napco E-Access unit and Import the data into another Napco E-Access unit?

Answer:
Yes...Napco E-Access offers an Export utility and an Import Utility. 
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Is the Napco E-Access considered cloud based or on-premise?

Answer:
The Napco E-Access controller is considered a hybrid system. It can be managed from the cloud and is also On-Premise. If you wish to configure it for Cloud management, you must purchase the RMC (Remote Management Console) feature. This feature must...

How do I know if I have the latest Firmware image in my Napco E-Access controller?

Answer:
The latest Firmware image as of October 2022 is 5.00-04h.
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