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I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D. How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect radio, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect radio communicator.
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I just installed the Napco StarLink Connect software, and now can connect to Honeywell panels using Compass software through the StarLink Connect radio. However, my Honeywell Compass downloader no longer allows me to connect to any of my other (non-StarLink Connect) Honeywell control panels. What do I do?

Answer:
Before using the Honeywell Compass downloader software you MUST "suspend" the StarLink Connect software.  Double-click the StarLink Connect icon in the System Tray, then click the Exit tab and click Suspend (see image below).
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How do I connect to a DSC control panel using DLS 5 programming software through a StarLink Connect radio?

Answer:
(Note:  For questions regarding the programming of DSC control panels, please call DSC Technical Support). 
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