Search FAQs

Search FAQs

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Why is the Chime tone not sounding at the keypad when the Chime Zone is violated?

Answer:
If the Chime tone is not sounding at the keypad when the Chime Zone is violated, check the following:
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How many GEMC-FK1 Fire Keypad / Annunciators can be unlocked simultaneously?

Answer:
If multiple GEMC-FK1 keypads are in one system, only one GEMC-FK1 keypad can be unlocked at a time. If switching to another keypad, re-lock the keypad not in use.
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How do I change my security system keypad from a model GEM-RP1CAe2 "classic" keypad to a "K Series" (STAY / AWAY) GEM-K1CA keypad?

Answer:
For consistency, it is recommended that all keypads either be all "classic" (such as the GEM-RP1CAe2 keypad) or all "K Series" (such as the GEM-K1CA)--both keypad types should not be used in one alarm system.

How can I arm both "Classic" and "K Series" keypads if they are wired to the same control panel?

Answer:
Napco does not recommend wiring both "K Series" and "Classic" style keypads to the same control panel, but if both styles are in fact used in one system, the rule is:
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While control panel programming by keypad, using digital LED display keypads, certain key presses appear to be ignored. How can I resolve this?

Answer:
When programming the control panel using a keypad with an LED display, you may experience difficulty due to a "Program Mode beep" that sounds every 15 seconds when the system is in User or Dealer Program Mode.
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In a system with existing "Classic" (model GEM-RP1CAe2) keypads, how do I change the system to use "K Style" (model GEM-K1CA) keypads? When I wire the GEM-K1CA keypad, the display reads, "Invalid Entry".

Answer:
To change the system keypad type from "Classic" to "K Style", first wire a new "K Style" keypad to the control panel.  Note that there is no need to remove the "Classic" keypad(s) that are already in the system.  Next, on the new "K Style"...

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