Search FAQs

Search FAQs

Results Per Page | Showing 1-13 of 13 Results | 1

Why are there 3 apps available for iSeeVideo?

Answer:

iSeeVideo IVR - Supports systems that have new ISEE-IVR units only.  For iPhones and Android smartphones.
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On the iSeeVideo website, how do I create a link for my dealer logo?

Answer:
To Create a Link for your Dealer Logo at the Login Screen:
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How do I activate an Internet Video Recorder (IVR)?

Answer:
When activating an ISEE-IVR in new installations, you should first activate and install all of the system cameras.  Once all cameras can be viewed, place the IVR on the same network.  When the IVR receives an IP Address and an Internet...

Must I use the ISEE-WAP Wireless Access Point with the IBR-ZREMOTE if I am not using the IBR-ITAB wireless tablet nor any iSeeVideo Cameras, but I DO want a local connection to my control panel (and I also want to add a Z-Wave system)?

Answer:
You do not need the ISEE-WAP.  Simply plug the two CAT5e cables of the IBR-ZREMOTE into the customer’s router.  You may then use the iBridge app on a mobile device to connect to the customer’s wireless network.

Can I use the ISV WLOCAM camera as a 'dual-technology' motion sensor?

Answer:
In addition to its outstanding abilities as a high-resolution outdoor wireless camera, the Napco ISV WLOCAM infrared IP camera has features that allow the use of its integral PIR motion sensor and pixel-based analytics to be used as a wireless...

In the iSeeVideo Administration screen on the iSeeVideo Website, can you explain what each of the various available options is used for?

Answer:
The following explains the various options available in the iSeeVideo Administration screen in the iSeeVideo Website (www.videoalert.net):
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How can I take a snapshot with an iSeeVideo Camera?

Answer:
Depending on the operating system of the PC used to view the iSeeVideo live camera feed, you can take a snapshot of the live video feed, then save the image to email later.  Snapshot images are often used to provide status updates for...

My Customer lost or forgot their iSeeVideo login password. How can I change it for them?

Answer:
Log into your iSeeVideo account and click "Dealer Registration".  On the main screen, click "Reset a System User Password."  Type the customer User ID in the appropriate field (if you do not know the customer User ID, click "Users" to...

If the Napco iSeeVideo cameras go offline, does Napco know about it? Can they tell? If the system loses its Internet connection, will the devices still record to the ISEE-IVR Internet Video Recorder?

Answer:

The cameras and the ISEE-IVR Internet Video Recorder can be fully supervised by the customer.  Each device (camera and ISEE-IVR) checks into the server every 15 seconds.  If 5 minutes elapse without a check-in, Napco has an option to send a...

How are the NAPCO VIP-Gateway and VCAM-I IP modules triggered to send Video Events?

Answer:
The NAPCO VIP-Gateway and VCAM-I IP both send compressed video clips to the NAPCO Video Alert server upon activation of the module’s trigger input(s). This trigger activation is accomplished by placing a momentary short across a normally open...

What is the NAPCO Video Alert Server?

Answer:
The NAPCO Video Alert Server (http://www.videoalert.net/) stores digital video clips transmitted from the NAPCO ISVWLCAM, ISVWLCAM, ISVWLOCAM, ISVWLHDCAM, ISV-WLOHD wireless-based cameras, the ISEE-SCHGW single camera IP Gateway module or video...

If the Napco iSeeVideo cameras go offline, does Napco know about it? Can they tell? If the system loses its Internet connection, will the devices still record to the ISEE-IVR Internet Video Recorder?

Answer:
The cameras and the ISEE-IVR Internet Video Recorder can be fully supervised by the customer. Each device (camera and ISEE-IVR) checks into the server every 15 seconds. If 5 minutes elapse without a check-in, Napco has an option to send a...

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