Search FAQs

Search FAQs

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Can you use the GEM-TOUCH keypad with a Gemini control panel that has been programmed with a Compatibility Number?

Answer:
No. There is no option to program a GEM-TOUCH keypad with a Compatibility Number, and this model keypad will not work with a Compatibility Number programmed in the control panel. If a Compatibility Number is programmed in the control panel, the...

How do I update the GEM-TOUCH keypad firmware?

Answer:
1. Check the current firmware version by clicking the "gears" icon on the main screen:
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When arming or disarming a GEM-TOUCH keypad, I don't hear the keypad exit and entry tones. How do I enable them?

Answer:
Keypad exit and entry tones indicate that the system is arming or disarming. These tones serve to warn the user to either exit the premises or disarm the system upon entering. Although these tones are enabled by default, if you do not hear them,...

How do I set the GEM-TOUCH keypad address?

Answer:
To set the GEM-TOUCH keypad address:
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