Search FAQs

Search FAQs

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In the StarLink Radio Management Center, i.e., the NAPCO NOC, why are all system Event times displayed in the Eastern Time Zone (ET) only?

Answer:
In the StarLink Radio Management Center, i.e., the NAPCO NOC, you may notice that all system Event times are displayed in the Eastern Time Zone (ET) only.  This is because the NAPCO NOC (Network Operations Center) is physically located in the...

With StarLink Commercial Fire communicators (Non "CFBPS" models) after every fire alarm reset, why is the restore signal delayed with a communication failure trouble?

Answer:
Ensure that the communicator is powered by NON-RESETTABLE power. If the StarLink communicator is using Resettable Power, the StarLink communicator will power cycle every time the system is reset. You can research the activity by looking in yourSignal...

I maintain several StarLink communicators, and they all send basic notifications. To avoid confusion, can I give each communicator a name?

Answer:
With the StarLink SLE-LTEV/A Universal Alarm Communicator or any StarLink communicator with basic text / email notifications, you cannot rename the system like the StarLink Connect communicators that use an interactive application.
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I am using a StarLink LTE communicator as a backup to a POTS ("Plain Old Telephone System") landline and I noticed that the communicator begins dialing immediately after the landline is picked up, and signals are not being sent over the POTS landline. What is the issue?

Answer:
If you are using your StarLink LTE communicator as a backup to a POTS ("Plain Old Telephone System") landline but you notice that the communicator begins dialing immediately after the landline is picked up, and signals are not being sent over the...

I’m about to perform a system test of my StarLink communicator. My test will send over 40 signals within 15 minutes, and I do not want to receive the many automated email notification alerts for runaway accounts. Can I temporarily stop these notifications?

Answer:
Yes! In the NAPCO NOC website (www.NapcoNOC.com), simply click the “Suppress” button in the Advanced tab. This will temporarily stop the automated email alerts for two (2) hours. Note that this selection can be toggled on/off at any...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

When programming my control panel, should I add or remove Call Waiting prefix numbers that appear before my central station telephone number?

Answer:
A StarLink communicator will quickly and reliably replace the wired telephone service with any control panel capable of Touch-Tone dialing and the ability to report central station data in either Contact ID or 4/2 formats.
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Are the StarLink Fire communicators UL 864 10th Edition approved?

Answer:
Yes, the StarLink Fire communicators are approved for the UL 864 Standard for Control Units and Accessories for Fire Alarm Systems, 10th Edition.

What is the difference between a StarLink dual path communicator and a StarLink sole path communicator programmed at the NOC to report to an IP receiver?

Answer:
Dual Path Reporting: A dual path communicator is connected to the network at the protected premises through its integral Ethernet port, or Wi-Fi using the optional SLE-WIFI MODULE. The primary communications are typically through the Internet, with...

When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect communicator, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect communicator.
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How do I program a StarLink communicator to report in IP format to a Sur-Gard System 5 Receiver?

Answer:
Napco StarLink communicators are UL Listed to report to a Sur-Gard System 5 receiver in IP format. Sur-Gard System 5 can be programmed with 64 different supervision Debounce Intervals (profiles) on one line card based on the DNIS number. This allows...

What are the settings and other factors I need to consider when using a StarLink communicator to report over IP to a Bosch 6600 or 6100 receiver?

Answer:
StarLink radios can be programmed to report to a Bosch 6600 or 6100 receiver via TCP/IP. However, be aware of several considerations: Bosch receivers do not automatically create an account at the central station after receiving a report. If an...

What are the settings and other factors I need to consider when using a StarLink communicator to report over IP to a Sur-Gard receiver?

Answer:
The Sur-Gard maximum transmitter failure Debounce Interval is 18 hours. Accounts are created in Sur-Gard automatically when a signal is sent for the first time. Commercial accounts are required by UL to be supervised by the receiver. For non-UL...

How do I redirect (takeover) the alarm communications of a control panel with an unknown dealer code using a StarLink communicator?

Answer:
To redirect the alarm communications of a control panel with an unknown Dealer or Master Security Code using a StarLink communicator, proceed as follows:
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How do I wire and program the DMP XT Series (XT30â„¢ or XT50â„¢) control panels for remote control using a Napco SLE series radio?

Answer:
The DMP (Digital Monitoring Products) XT Series control panels are available in two models.  The XT30™ offers 42 zones; 10 onboard and 32 via the eight keypad addresses.  The XT50™ offers a maximum of 58 zones; 10 onboard and up...

I just installed the Napco StarLink Connect software, and now can connect to Honeywell panels using Compass software through the StarLink Connect radio. However, my Honeywell Compass downloader no longer allows me to connect to any of my other (non-StarLink Connect) Honeywell control panels. What do I do?

Answer:
Before using the Honeywell Compass downloader software you MUST "suspend" the StarLink Connect software.  Double-click the StarLink Connect icon in the System Tray, then click the Exit tab and...

The time stamps in my iBridge Messenger notifications are not correct. How can I correct this?

Answer:
The correct system time and time zone settings must be set using the iBridge mobile app:
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How do I connect to a DSC control panel using DLS 5 programming software through a StarLink Connect radio?

Answer:
(Note:  For questions regarding the programming of DSC control panels, please call DSC Technical Support). 
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I want to install a StarLink radio on a control panel with multiple Areas and each Area has a different account number. Can the StarLink radio report by sending different account numbers for each Area? Is there any special programming required?

Answer:
Yes, the StarLink radio CAN report by sending different account numbers for each Area.  The control panel must be programmed with all central station telephone numbers and account numbers for each Area in the system and the radio must be left in...

What is the minimum required NOC programming (www.NapcoNOC.com) and system wiring when connecting a StarLink Fire Radio to the DACT of an FACP, utilizing dial capture mode reporting?

Answer:
The following summarizes the minimum required NOC programming (www.NapcoNOC.com) and system wiring when connecting a StarLink Fire Radio to the DACT of an FACP, utilizing dial capture mode reporting.  Check the installation and programming...

I've been using the NAPCO "My Home StarLink" mobile app to remotely arm and disarm my security system through the Serial Port of my StarLink SLE series radio. The StarLink radio is wired to my alarm control panel Serial Port. Why am I now unable to remotely arm and disarm my alarm system?

Answer:
The "Remote Arm" feature not only simplifies arming and disarming for your customer, but also has the added benefit of freeing up an extra control panel zone to allow it to be used for other purposes, and also greatly simplifies control panel...

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