Search FAQs

Search FAQs

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Can the NAPCO control panels be programmed to provide constant 12VDC upon arming Area 1?

Answer:
Yes!  The NAPCO Gemini control panels GEM-P816, GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, and GEM-X255 can be programmed to provide constant 12VDC upon arming Area 1.  This is useful, for example, when installing an LED to indicate if the...

What is the 'Loop Response' in control panel programming?

Answer:
Loop Response is the amount of time that a normally-closed circuit must remain open (or a normally-open circuit must remain closed) to trigger an alarm.  The longer ("slower") the loop response time, the more immune the system will be to false...

In my GEM-P1664 control panel, can I enable selected users in single or multiple Areas?

Answer:
Yes.  Launch PCD-Windows Quickloader, open User Assignment > User/System Codes, select the user that you want to assign to multiple areas.  As shown in the example below, Mike is User #1 and as manager he has programming abilities and...

What factors should I consider when using an external power supply with a Gemini control panel?

Answer:
We recommend that you consider an external power supply for your system if the power draw is close to the maximum allowed by the control panel.  
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How can I test the programming of an existing Test Timer feature?

Answer:
To test the programming of an existing Test Timer feature:
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What is the Zone ANDing feature and how do I enable it with my GEM-P3200, GEM-P9600, and GEM-X255 control panels?

Answer:
With Zone ANDing, up to 8 groups of at least two zones each can be "AND"ed, wherein the system will go into alarm only if any two zones of the group are tripped within 2 minutes.  Zone ANDing is designed to afford redundant protection for...

With the Gemini control panel models GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, and GEM-X255, can two Areas with a single alarm system share the same entry door zone?

Answer:
Yes, a zone can share two or more Areas (within the maximum number of Areas available consistent with the control panel model).
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Why doesn't my Gemini or Magnum Alert MA3000 control panel indicate a trouble immediately after I disconnect the battery leads?

Answer:
If you disconnect one or both battery leads inside a Gemini or Magnum Alert MA3000 control panel, the low battery indication may take up to 4 hours to annunciate at the keypad.  This delay is because the control panel may require up to 4 hours...

With the GEM-P816, GEM-P1632, and GEM-P1664 control panels, how do I use PCD-Windows Quickloader software to program the Auto-Arm feature?

Answer:
The GEM-P816, GEM-P1632, and GEM-P1664 control panels cannot be auto-disarmed, but the following instructions describe how to use PCD-Windows Quickloader software to enable the Auto-Arm feature at a specified time of the day on specific days of the...

Why is Test Timer an important feature?

Answer:
The Test Timer feature is an automatic test report sent to the central station at the same time, either daily, weekly, or monthly. A feature of all fire or burglary control panels, the Test Timer feature tests the ability of the control panel (and...

I have a case where a communicator sent a signal into my central station's receiver and the NOC website shows that the receiver kissed-off the signal, but the signal was never processed by the automation. What would cause this?

Answer:
Central Station alarm receiver technology has advanced over the years and receivers are available today that tout the capability to support multiple formats decoded on the same line card and can tell the difference between one format and another....

How do I enroll a new wireless receiver into my Gemini control panel using PCD Windows Quickloader software?

Answer:
When enrolling a new receiver, Quickloader software requires that you specify the total number of receivers in the system. For example, if you are adding only one receiver, simply change the number of wireless receivers to "1", click Apply, click OK,...

Do the Gemini control panels support a delay before reporting a tripped zone?

Answer:
Yes, if you need a zone delay before reporting, add a delay using the Zone Configuration screen in PCD-Windows Quickloader software:  
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With a Gemini control panel, can I program a delay before reporting a tripped zone?

Answer:
Yes, if you need a zone to delay before reporting, add a delay using the Zone Configuration screen in PCD-Windows Quickloader software.
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I have a Gemini GEM-P3200 series control panel that includes a GEM-ACM1D Access Control Accessory and a GEM-2D Second Door Accessory. How can I ensure that the security system logs the access control history for all ACM devices in the system?

Answer:
To ensure that the access control history is logged for all ACM devices within the system, program 1 active or 1 spare zone to each Area that has an ACM assigned. Having a zone assigned to an Area allows the control panel to recognize each part of...

The system is requiring me to enter a User Code before pressing the RESET button. Is this a new feature? Can it be disabled?

Answer:
The requirement to enter a valid User Code before pressing the RESET button is a new UL 985 Household Fire requirement that cannot be disabled. This requirement exists with control panel models GEM-P816, GEM-P1632 and GEM-P1664 with firmware versions...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

Do you have a simplified User's Guide for the Magnum Alert MA1000, MA1008 and MA1016 control panels?

Answer:
The following is a simplified User's Guide for the Magnum Alert MA1000, MA1008 and MA1016 control panels:
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How do I program my GEM-P3200, GEM-P9600 or GEM-X255 control panel to manually open a door using the iBridge app?

Answer:
The GEM-ACM1D is an accessory that adds access control functionality to the above listed control panels. The GEM-ACM1D provides controlled access to a door by releasing a magnetic lock or electric strike when a valid Prox Card is presented to a...

How do I keypad program a Test Timer schedule (a 7 Day, 8 Hour or 1 Hour schedule) with a Model MA1008e Version 2 control panel?

Answer:
Normally the control panel sends a Test Timer report daily, but if you prefer a weekly test, or an 8 hour test, or a 1 hour test, program as follows:
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What are Opening / Closing Signals, and how do I use PCD-Windows to program Opening / Closing Signals in my GEM-P3200, GEM-P9600 or GEM-X255 control panel?

Answer:
If Opening / Closing Signals are programmed, a signal is transmitted to the central station whenever the control panel is either armed or disarmed.
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What are Opening / Closing Signals, and how do I use PCD-Windows to program Opening / Closing Signals in my GEM-P816, GEM-P1632 or GEM-P1664 control panel?

Answer:
If Opening / Closing Signals are programmed, a signal is transmitted to the central station whenever the control panel is either armed or disarmed.
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I am integrating my NAPCO GEM-P3200, GEM-P9600 and/or GEM-X255 control panel with Control4 automation controllers. How can I bypass open zones on the control panel through Control4 when Control4 does not have this selective bypass ability?

Answer:
The Global Bypass option is only available with the Gemini GEM-P3200, GEM-P9600 and GEM-X255 control panels.  To bypass an open zone, the standard "selective bypass" procedure is used at a system keypad.  As Control4 does not have this...

How do I update the firmware in the GEM-P3200, GEM-P9600 or GEM-X255 control panels using PCD-Windows Quickloader download software?

Answer:
1.   Visit the Napco Technical Library (http://tech.napcosecurity.com/) and download the latest .hex firmware file for the control panel to be updated.
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I removed some wireless devices from an existing alarm system. But now the system indicates an RF Supervisory E4-XX trouble from the zones I removed. I confirmed that I removed the zone from the Area, so why is the system in trouble?

Answer:
When removing wireless devices, always be sure to remove them from the Area into which they were originally programmed.  In addition, the wireless ID numbers must also be removed by setting each wireless ID# to all zeros (in PCD-Windows...

Which Gemini control panels require the programming keypad to be designated as "keypad #1"?

Answer:
For control panels GEM-P816, GEM-P1632 and GEM-P1664 firmware version 30 or higher, any keypad in the system can be used for keypad programming.  For older control panel versions below V30, the programming keypad must be designated as "keypad...

The control panel is physically inaccessible. How can I enter Keypad Configuration Mode without touching the control panel Configuration jumper?

Answer:
Disconnect the yellow and green wires from the keypad.  Wait for the keypad to display "Out of System", thus indicating the system has entered Keypad Configuration Mode.

How can I disarm a GEM-P3200, GEM-P9600 or GEM-X255 control panel with a third party access control system?

Answer:
This Tip will work only when all zones in the system are in one Area.  Remember to program the zone for Keyswitch Arming in the Area to be disarmed.
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How can automatic re-arming of the control panel (after auto-disarming) be prevented?

Answer:
For the following control panels:  GEM-P3200, GEM-P9600, GEM-X255 and all C-Series (GEMC):
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What are the differences between a Monitor Zone and a Supervisory Zone, and in which cases would I use each type?

Answer:
A Monitor Zone is used to monitor Fire troubles in the system.  The four-integral EZM zones on the GEMC-NAC7 extender, or the monitoring of AC power and battery troubles on Auxiliary power supplies are examples of Zones that would be programmed...

My Gemini GEM-P801 control panel is going into alarm correctly, but is not dialing out. What programming addresses should be checked?

Answer:
Check address 34 to ensure zones are programmed to report on Telco #1.  If zones are correctly programmed to report on Telco #1 but are still not reporting, check address 79 (Abort Delay Zone Mask).  If all zones are turned on, they are...

With the MA3000 control panel, how do I clear an EZM Tamper trouble from the keypad?

Answer:
An EZM Tamper trouble will remain on the keypad display until you enter Function Mode and select "Reset System".  The steps are as follows:
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With all Napco Gemini control panels, when attempting to enter Dealer Program Mode using the keypad (when enabling the selection "Activate Program"), why does the keypad message "Not Allowed Try Again" appear?

Answer:
This message appears when attempting to enter Dealer Program Mode and the control panel has multiple Areas in the system still armed, or the control panel is in the process of dialing out to the central station.

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