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How to setup an Event Action for a Door Held Open

Answer:

Go into Settings > Device Settings and select Aux Output. Select which Aux Output you are using, and press Edit.  Under mode, set it to single pulse mode and then provide the time you want the output to be abnormal.  Press Save
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Changing the default Formats in E-Access and Napco E-Access

Answer:
When a new card format is needed, it is suggested to create a new format by using the decoder and use that new format, in order to meet your card requirements. Do not edit one of the default card formats, as changing the default preloaded formats may...

I’m unable to communicate with my E-Access controller and it doesn’t seem to be taking the programming.

Answer:
Make sure the Status LED is blinking on and off, indicating proper polling of your IP Network.  If it’s not blinking on and off, power cycle the controller first.  If it’s still not working, verify a proper Static IP address was...

When the threat level is active, will a door still go into Free Access?

Answer:
No, all schedules on Free Access will be ignored when a treat level is activated.

How long do wireless locks remain in discoverable mode?

Answer:
Once a wireless lock or netpanel is defaulted and put into discovery mode, it will remain in discovery mode for 24 hours only. (You will need to default the lock/panel again if this time has expired)

What are Continental E-Access "Threat Levels" and how are they used?

Answer:
THREAT LEVEL is a feature of the E-Access system that allows you to temporarily modify or bypass the existing Schedules and Access Level privileges.
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Is there an easy way to build an E-Access User database?

Answer:
Yes, the easiest way to add users to an existing User list, is to use the Export and Import features located in SETTINGS.
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What are the part numbers for the Network Adapters on the Super Two, Accelaterm and Accelerator?

Answer:
CICP1300NETBD - Network adapter for the Super Two. CICP18ACCNETBD - Network adapter for the Accelaterm and the Accelerator. It is a standard feature on the Accelaterm and optional on the Accelerator

After my RMC is purchased and licensed, what can cause the RMC not to connect?

Answer:
Once it is licensed, you must go to Settings > Network Settings > RMC and make sure the "CONNECT TO RMC" is set to ON, and the Network Status displays OK. 
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Is the RMC (Remote Management Connector) a standard feature in CAE/NAE?

Answer:
NO, the RMC feature must be purchased and must be added to the license. Once it is licensed, you must go to SETTINGS and make sure the RMC is set to ON, and the Network Status displays OK. 

How do you enter facility codes into the CAE/NAE controllers?

Answer:
Unlike the Continental software where there is a facility code screen, in E-Access, the facility code is part of the badge format.
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Why is Email Notification not working in CA3000 or CA4K, if I am using GMAIL?

Answer:
If using GMAIL as the Mail Server, and it has stopped working. GMAIL has increased its security levels and will require you to setup an "App Password" specifically to work with CA3000 or CA4K email notifications. If you go into your Google Account...

Why are some of my Indala Prox cards not working?

Answer:
While using Indala prox cards, the parity settings change over badge number 35,535. If you are using badge numbers below and above number 35,535, set the parity settings to zeros, and all badge numbers should work. 

Are E-Access strike relay numbers configurable?

Answer:
NO - CAE/NAE strike relays numbers are fixed and can't be changed.

Are the CAE/NAE strike relays configurable?

Answer:
NO- The CAE/NAE strike relay numbers are fixed, and can't be changed.

How often are HOLIDAYS downloaded to the panel?

Answer:
When a NEW HOLIDAY is created, it is automatically sent to the panel.
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What can cause the TXD and RXD lights not to flash when communicating with a Controller?

Answer:
If the Controller is set to Non-Polling mode under Channels/Comports, the TXD and RXD LEDs will not flash as frequently. 

Can the Air Access Gateways (AA-GATEWAY and AA-GATEWAYPOE be used with the Continental CA3000 or CA4K software?

Answer:
NO - You must use the AL-IM2 or AL-IM3 Gateways with the CA3000 or CA4K software.  The Air Access Gateways have an Air Access sticker on them, and can't be used with the CA3000 or CA4K software. 

Why is my E-Access RMC shortcut not working anymore?

Answer:
When you create a shortcut for RMC, do not use the URL from the "Secure Link" in RMC.   If you do use this, the port number will change and the shortcut will not work anymore. The proper way to create a shortcut for RMC, is to go into...

Are legacy panels (Microterm, Miniterm and Smarterm) supported on the CA4K software?

Answer:
The three legacy panels (Microterm, Miniterm and Smarterm) do work with the CA4K software, but it is recommended to upgrade to a more modern panel. Many advanced features of CA4K are not supported on these three legacy panels, and you will find some...

Do Continental Panels support SNMP protocol?

Answer:
No...It can be turned off in the Lantronix settings. 

What is the maximum size SD-Card Continental E-Access controllers support, and what is the format?

Answer:
The Continental E-Access controllers support up to a 16 Gig SD-Card, formatted with FAT32.

What can cause the "Enable Wireless Locks" checkbox in System Settings not to display?

Answer:
The "Enable Wireless Locks" checkbox only displays on a CA4K Host and on an additional HCS (Com Server). The "Enable Wireless Locks" checkbox will never display on a Workstation. Please verify that you are not on a Workstion. 

What is the maximum amount of users the Continental E-Access controller supports?

Answer:
The maximum amount of users is 25, for a Continental E-Access license. 

What can cause a badge to be disabled on the first swipe and then enabled when swiped again?

Answer:
If the reader is configured for a BADGE VALIDATOR, it will disable the badge on the first swipe and then enable it on the next swipe. In almost all cases, the reader type should be configured for a DOOR.

How do I download the license to a new E-Access controller?

Answer:
Upon logging in, the license screen will display. Click Edit and the MAC address should display, and the rest of the fields will be blank. If the controller is a Server, click the "Server Key" button. If it's going to be a Client, click the "Client...

Are 4 bit and 8 bit keypads supported in E-Access?

Answer:
NO...Only Weigand Keypads are supported and they require a badge format in the E-Access software.

What can cause a badge to be denied at a reader in E-Access?

Answer:
When configuring a badge in E-Access, you must apply an Access Level to the badge. On the screen where you apply the Access Level, the TYPE should display "INDIVIDUAL". If TYPE is configured for "Access Level Group", there is more of a chance of...

Do I have to enable the keypad under Readers, to use a 26 bit keypad?

Answer:
NO... the keypad data received by the controller will be identical as a 26 bit Prox card. You do not have to Enable the keypad under Readers. 

If I have a bad E-Access controller, how do I swap the license to a new controller?

Answer:
To swap the license from the defective controller to a new controller, you must use the "Swap Key" function. This allows you to transfer the license key from one Controller or panel to another.
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What can cause an Error (RPC SERVER IS NOT AVAILABLE) when you try to open System Settings?

Answer:
Under Windows Services, you must make sure the "Print Spooler" Service is "RUNNING".

I am unable to login to the E-Access (CAE Manager Mobile App), what can be causing the issue?

Answer:
The E-Access "CAE Manager" Mobile App username and password is case sensitive. Please verify you typed in the correct Username and Password along with the proper case (Capital or lower-case characters). 

Does the CA4K Restful API require Authorization?

Answer:
YES... All functions use Authorization. You must get the access_token and use the access_token returned and "token_type = bearer" to call all other functions. 

What is an acceptable Signal Strength for Networx Wireless Locks?

Answer:
An acceptable Signal Strength range for Networx Wireless locks is >32 and <90.

How do I get the "Supervisor" drop-down list under the Personnel>Personal tab to populate?

Answer:
To get the Personnel>Personal Supervisor drop-down list to populate, you must create a Personnel record for the Supervisor. In addtion, you must select the "Supervisor" checkbox for the Personnel record. 

Is it possible to disable TLS 1.0 and TLS 1.1 in the CA3000 application Server?

Answer:
NO...In order to support TLS 1.2, you need to upgrade to CA4K.  The CA3000 does not support it and must use the older TLS 1.0 / 1.1.  

Does CA4K support Windows 11 Pro and Server 2022?

Answer:
YES...Windows 11 Pro and Server 2022 is now supported in V1.1.54 Build 162 -SP3.   REMINDER - The CA4K does not support ANY HOME versions of Windows. 

If a reader is not reading on a specific reader port, can I measure voltages on the reader port to determine if I have a bad reader port?

Answer:
YES - Remove the reader wiring from the reader port. On the controller, you should read +5V between D0 to Gnd and 5V between D1 to GND. If you do not measure 5 volts, you will have to replace the board. 

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