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When the threat level is active, will a door still go into Free Access?

Answer:
No, all schedules on Free Access will be ignored when a treat level is activated.

How long do wireless locks remain in discoverable mode?

Answer:
Once a wireless lock or netpanel is defaulted and put into discovery mode, it will remain in discovery mode for 24 hours only. (You will need to default the lock/panel again if this time has expired)

Why is Email Notification not working in CA3000 or CA4K, if I am using GMAIL?

Answer:
If using GMAIL as the Mail Server, and it has stopped working. GMAIL has increased its security levels and will require you to setup an "App Password" specifically to work with CA3000 or CA4K email notifications. If you go into your Google Account...

How often are HOLIDAYS downloaded to the panel?

Answer:
When a NEW HOLIDAY is created, it is automatically sent to the panel.
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What can cause an Error (RPC SERVER IS NOT AVAILABLE) when you try to open System Settings?

Answer:
Under Windows Services, you must make sure the "Print Spooler" Service is "RUNNING".

How do I get the "Supervisor" drop-down list under the Personnel>Personal tab to populate?

Answer:
To get the Personnel>Personal Supervisor drop-down list to populate, you must create a Personnel record for the Supervisor. In addtion, you must select the "Supervisor" checkbox for the Personnel record. 

Does CA4K support Windows 11 Pro and Server 2022?

Answer:
YES...Windows 11 Pro and Server 2022 is now supported in V1.1.54 Build 162 -SP3.   REMINDER - The CA4K does not support ANY HOME versions of Windows. 

Is Passage Point or Easy Lobby integrated with the CA4K?

Answer:
NO - As of May 2021, they are not. It is on the roadmap to be integrated in the future.  

Is the Active Directory Badgeholders Import utility available in CA4K, V1.1.x?

Answer:
Yes - It is a new feature in CA4K, V1.1.x. or later   This feature is not available in the CardAccess 3000.

Can I install the new CA4K V1.2.x over my existing V1.1.x?

Answer:
Yes - Please verify you purchased a new software license for the V1.2.x and the computer meets the minimum specifications. 

What is the latest version of the CA4K software?

Answer:
What is the latest version number of the CA4K software as of April 2022?
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Does the host computer need to be connected to use scripting, links or Activity Links?

Answer:
Standard Links - Links that are local to the panel (input and output on same panel) will execute without being connected to the host computer. If you are using Remote links, where the input is on one panel and the output is on another panel, ...

When will the CA4K create a new Archive Database when using SQL Express?

Answer:
The CA4K software will create a new archive database when the Database reaches 2 Gig in size or contains two  Million Events. This specification is as of V1.0.50 B72 Service Pack 2 or later.   

What are the default CA3000 and CA4K SQL users and passwords?

Answer:
In the CardAccess 3000 and CA4K (V1.1.16 or older), the following are the default SQL users and passwords:
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What are some things to check if the CA4K does not launch after a new installation?

Answer:
1) Verify the CA4K sofware is licensed. Verify the software license is  Imported, Registered and Activated. This can be checked in the CA4K License Manager utility. 
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Why can't I log into CA4K after I migrated a CA3000 database to a CA4K database?

Answer:
During the migration from CA3000 to CA4K, the password are changed for all the CA3000 operators. This is done because the CA4K requires strong passwords. Below are the passwords that will be used after migrated converted to CA4K. 
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What can cause the CA4K installation to hang up during the SQL installation steps when the computer does not have an internet connection?

Answer:
In the SQL batch files (SQL Folder)used for the SQL installation, there is an value "/UpdateEnabled". If set to TRUE, and there is no internet connection to the computer, this will possibly make the SQL installation appear to hang up. If this occurs,...

How do I enable the Elevated Administrator account in Windows?

Answer:
At an Administrator command prompt, type the following command:   net user administrator /active:yes   Note: This information can be found by performing a Google Search. 

What versions of SQL is supported on the recent releases of CA4K?

Answer:
Please refer to the version specific CA4K System Requirements document and also the CA4K Help file.  Go to www.napcoaccesspro.com, Select Resources, then select Technical Library, Press Browse by Product Type and Select CA4K Software to locate...

What permissions do I need to install the CA4K?

Answer:
To install the CA4K, you must have FULL ADMINISTRATOR privileges. To execute the CA4K, Full Administrator privileges are not needed. Most of the CardAccess 4K applications are Windows Services and uses the "Local System Account" to run. 
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Do I need a new software license for the CA4K if I currently have a CardAccess 3K software license?

Answer:
YES... Please contact your regional sales manager to obtain a new CA4K software license.   Very Important: Licenses for V1.0.x and V1.1.x are not interchangeable.  

What versions of CardAccess 3000 can be migrated over to the CA4K?

Answer:
Please refer to the CA4K Data Migration Guide.  Go to www.napcoaccesspro.com Select Resources.  Then Press Technical Library.  Click Browse by Product Type and select CA4K Software
...

Can the CardAccess 3000 and CA4K be installed on the same computer?

Answer:
NO... All versions of CardAccess 3000 must be uninstalled from the computer prior to installing the CA4K. This includes uninstalling EPI Badging 3000. 

Where can the CA4K documentation be found?

Answer:
The CA4K documentation can be found in multiple places:
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How do the databases in CA4K compare to the CardAccess 3K?

Answer:
In the CardAccess 3000, there is one live database that contains configuration data and events. There is also one Archive database that also contains configuration data and events. 
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How many Access Groups per Badgeholder are supported in CA4K on panels and wireless locks?

Answer:
CardAccess 3000 V2.3.16 and earlier - Supports up to 2 Access Groups per Badgeholder for panels and 6 for locks.
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What is the default username and password to log into the CA4K software?

Answer:
On a NEW CA4K database, the default login credentials are as follows.
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What is the default password for the CA4K Database Utility?

Answer:
pr1532 Note: The "pr" is lower case.  This is the same for both the CardAccess 3000 and CA4K database utilites.    

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