Results Per Page | Showing 1-34 of 34 Results | 1

How to setup an Event Action for a Door Held Open

Answer:

Go into Settings > Device Settings and select Aux Output. Select which Aux Output you are using, and press Edit.  Under mode, set it to single pulse mode and then provide the time you want the output to be abnormal.  Press Save
...

Changing the default Formats in E-Access and Napco E-Access

Answer:
When a new card format is needed, it is suggested to create a new format by using the decoder and use that new format, in order to meet your card requirements. Do not edit one of the default card formats, as changing the default preloaded formats may...

I’m unable to communicate with my E-Access controller and it doesn’t seem to be taking the programming.

Answer:
Make sure the Status LED is blinking on and off, indicating proper polling of your IP Network.  If it’s not blinking on and off, power cycle the controller first.  If it’s still not working, verify a proper Static IP address was...

What are Continental E-Access "Threat Levels" and how are they used?

Answer:
THREAT LEVEL is a feature of the E-Access system that allows you to temporarily modify or bypass the existing Schedules and Access Level privileges.
...

Is there an easy way to build an E-Access User database?

Answer:
Yes, the easiest way to add users to an existing User list, is to use the Export and Import features located in SETTINGS.
...

After my RMC is purchased and licensed, what can cause the RMC not to connect?

Answer:
Once it is licensed, you must go to Settings > Network Settings > RMC and make sure the "CONNECT TO RMC" is set to ON, and the Network Status displays OK. 
...

Is the RMC (Remote Management Connector) a standard feature in CAE/NAE?

Answer:
NO, the RMC feature must be purchased and must be added to the license. Once it is licensed, you must go to SETTINGS and make sure the RMC is set to ON, and the Network Status displays OK. 

How do you enter facility codes into the CAE/NAE controllers?

Answer:
Unlike the Continental software where there is a facility code screen, in E-Access, the facility code is part of the badge format.
...

Are E-Access strike relay numbers configurable?

Answer:
NO - CAE/NAE strike relays numbers are fixed and can't be changed.

Why is my E-Access RMC shortcut not working anymore?

Answer:
When you create a shortcut for RMC, do not use the URL from the "Secure Link" in RMC.   If you do use this, the port number will change and the shortcut will not work anymore. The proper way to create a shortcut for RMC, is to go into...

What is the maximum size SD-Card Continental E-Access controllers support, and what is the format?

Answer:
The Continental E-Access controllers support up to a 16 Gig SD-Card, formatted with FAT32.

What is the maximum amount of users the Continental E-Access controller supports?

Answer:
The maximum amount of users is 25, for a Continental E-Access license. 

How do I download the license to a new E-Access controller?

Answer:
Upon logging in, the license screen will display. Click Edit and the MAC address should display, and the rest of the fields will be blank. If the controller is a Server, click the "Server Key" button. If it's going to be a Client, click the "Client...

Are 4 bit and 8 bit keypads supported in E-Access?

Answer:
NO...Only Weigand Keypads are supported and they require a badge format in the E-Access software.

What can cause a badge to be denied at a reader in E-Access?

Answer:
When configuring a badge in E-Access, you must apply an Access Level to the badge. On the screen where you apply the Access Level, the TYPE should display "INDIVIDUAL". If TYPE is configured for "Access Level Group", there is more of a chance of...

If I have a bad E-Access controller, how do I swap the license to a new controller?

Answer:
To swap the license from the defective controller to a new controller, you must use the "Swap Key" function. This allows you to transfer the license key from one Controller or panel to another.
...

I am unable to login to the E-Access (CAE Manager Mobile App), what can be causing the issue?

Answer:
The E-Access "CAE Manager" Mobile App username and password is case sensitive. Please verify you typed in the correct Username and Password along with the proper case (Capital or lower-case characters). 

In E-Access, can you have an INPUT unlock a door?

Answer:

Yes, you can have an INPUT programmed to unlock the door. 
...

What is the least number of doors a license can be purchase with?

Answer:
The least number of doors available in an E-Access license is 32 doors. Older licenses were available with a smaller number of doors prior to Oct 2022

Can you export out of one E-Access unit and Import the data into another E-Access unit?

Answer:
Yes.  E-Access offers a Backup and Restore option under Settings > System Settings You will need to backup first to the local PC or USB Drive then perform the restore option on the new E-Access Controller.      

How do I update the Firmware image on an E-Access Client?

Answer:
To update an image on an E-Access client, go to Settings > Client management screen. The firmware version image on the client must be the same image as the firmware on the E-Access Server.
...

How do I download an E-Access Mobile Credential using the Sicunet "Open Cesame App"?

Answer:
The name of the Mobile Credential App is called "Open Cesame". It can be downloaded from the Apple App or the Google Play store and is posted under the company Sicunet.
...

Is there a Mobile App available for E-Access?

Answer:
Yes, the name of the Mobile App is "CA-E Manage," by Napco Security Technologies Inc. It can be downloaded for free from the Apple App Store and Google Play store. 
...

What can cause an "Access not Complete" message after a card swipe?

Answer:
You need to make sure that if there are door contacts, that the person needs to complete the action and open the door.   To avoid seeing this type of event, do not use door contacts. 

How do I use Card and Pin in E-Access?

Answer:
You need to create the keypad format and assign it in the Doors screen. Also add the keypad format in the Card Format screen. The steps for Card and Pin starts with Pin first then card swipe. 
...

How do I read a Card (badge) format in E-Access?

Answer:
Swipe the badge at a reader. In the Dashboard under the event grid, click on the "Card Format Not Found" Blue link. This will then bring you to the badge format screen to create the missing format. 
...

How do I get a Continental 36 bit prox card to read in E-Access?

Answer:
The default E-Access unit should have a Continental 36-bit format already programmed with no parity. It's called "36-Bit No Facility Code."  In addition, there is one more Continental 36-bit format, with a facility code.
...

How do I program my E-Access Controller?

Answer:
Upon logging into the E-Access controller, click the wand icon below for the programming Wizard. The wizard will step you through all the programming screens. Click the Next and Prev buttons to click through the Wizard. 

How do I view the options that have been purchased and enabled in the E-Access License?

Answer:
To view the license information, click the License icon on the bottom of the screen (looks like mobile phone).  Click Edit and click Go to License Server. The features that are enabled will display.    

Where can I find documentation for E-Access?

Answer:
The E-Access documentation can be found in the Napco Access Pro Document library. Go to www.napcoaccesspro.com.  Click on Resources then clink on Technical Library.  If you browse by Product Type. Select E-Access.
...

What is Thumb Drive NVR in E-Access?

Answer:
E-Access has an integrated ONVIF profile S video storage solution. E-Access platforms use this technology to provide several capabilities. First it provides a low-cost alternative solution to store tagged video event. This function allows each door...

How do I know if I have the latest Firmware image in my E-Access controller?

Answer:
To check the current firmware version, click Settings > System Settings >Update.  This screen will display the Installed Software Version.  Under Update it will show the "Latest Version."  If your controller does not...

What utility do I use to discover a new E-Access controller?

Answer:
You must use the Smart IP-Finder utility. 
...

40 Results Per Page | Showing 1-34 of 34 Results | 1