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What is wrong if a "Max Users Have Been Reached" error message displays when launching the CardAccess 3000?

Answer:
In many cases, this usually means there is a problem with the software license. The first area to check is the CardAccess license manager screen. The CardAccess license manager can be found on the Start menu. Below are a few of the possible causes:
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Why is my CardAccess License Manager screen blank after I successfully activated and registered the CardAccess 3000 software license?

Answer:
A lack of Windows permissions might cause the CardAccess License Manager screen to be blank even though the CardAccess 3000 is licensed properly. If the program launches with no errors, this means the correct license has been imported and...

What should I do if the hasp driver fails to install during the installation?

Answer:
The hasp driver on the V2.9.88 and V2.11.x DVDs, are not compatible with Windows 8.1 Pro and Server 2012 R2 and might fail. If a failure occurs, you must load it from a command prompt after the installation is complete. This is also noted...

How do I activate a software license without internet access?

Answer:
You must call into Continental Sales for a phone activation. 
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What can be the problem if an error displays while "Importing" or "Activating" a new soft license?

Answer:
1) To Import a soft license, you need FULL Administrator rights.
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How do I verify if the Security key/Software license supports Napco Integration, DVR's or other purchasable features?

Answer:
Launch the CardAccess License manager to view the settings in the security key/software license. The CardAccess license manager can be found under Start>All Programs>CardAccess 3000.
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What is the process for "Importing", Activating" and "Registering" the software license (CardAccess.lic) file that was received in an email?

Answer:
 If you are emailed  a "CardAccess.Lic" file from Continental Access, you must copy it to the desktop of the CardAccess 3000  or CA4K host.
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