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What can cause the TXD and RXD lights not to flash when communicating with a Controller?

Answer:
If the Controller is set to Non-Polling mode under Channels/Comports, the TXD and RXD LEDs will not flash as frequently. 

Are legacy panels (Microterm, Miniterm and Smarterm) supported on the CA4K software?

Answer:
The three legacy panels (Microterm, Miniterm and Smarterm) do work with the CA4K software, but it is recommended to upgrade to a more modern panel. Many advanced features of CA4K are not supported on these three legacy panels, and you will find some...

Do Continental Panels support SNMP protocol?

Answer:
No...It can be turned off in the Lantronix settings. 

What are the part numbers for the memory coin cells on an Accelaterm?

Answer:
On the Accelaterm, there are two memory coin cells you must be concerned with. The first is on the Interface  board and the second is on the processor board, that is located on the top of the unit. The coin cell battery on the interface board is...

What is the part number for the memory coin cell in the Super Two?

Answer:
The  part number for the Memory Coin Cell in the Super Two is BR1225 (Panasonic, Energizer or Duracell). This battery can be purchased at most retail stores. Refer to the Super Two Service and Installation manual for replacement information...

How do I configure the jumpers on the CICP1300AUXBD Auxiliary Communications Board?

Answer:
The BAUD settings for each of the 3 jumpers are: JUMPER BAUDA -RS485 1200B 2400C 38.4None 9600   D - RS232 1200E 2400F 38.4None 9600

How many backup batteries are required on an Accelaterm?

Answer:
One or two batteries can be used. For 4 hours of standby, two 12V -12AH batteries are required. The batteries should be placed in the bottom right of the cabinet.  
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What are the specifications for the new CICP2100S controller?

Answer:
The specifications for the CICP2100S surface mount controllers are almost identical as the CICP2100 controller. 
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What is the CICP2100S Universe model?

Answer:
The CICP2100S is the Surface Mount version of the Universe controller.  

Can the Universe controllers (CICP2100 and CICP2100S) be powered by a POE Switch or a POE injector?

Answer:
YES...Both the CICP2100 and CICP2100S controllers can be powered by a POE switch or midspan POE injector that can provide at least 12 Watts. The most common POE Injectors are rated at 15.5 watts. 
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Do Continental Controllers support HSPD-12?

Answer:
YES...HSPD-12 is incorporated in the FIPS-201 specification. Continental controllers support FIPS-201. 

Why are my panels displaying"Door Open Too Long" Alerts when I am not using a door contact (sensor)?

Answer:
If you are not using Door Contacts (Door Sensors), you must set the Door Sensor =0 under Configuration>Readers and then you MUST perform a DATA DOWNLOAD to the panel. This requirement was added into the Continental Software in 2017. 

Are virtual inputs supported on the CICP2100 and CICP2100S (uniVerse) controllers?

Answer:
Yes, Virtual inputs are supported on Reader 1 of the CICP2100 and CICP2100  (uniVerse) controller. Virtual Inputs on Reader 2 are not supported since you cannot configure a door sensor or strike relay on Reader 2. 
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What can cause the CICP2100 and CICP2100S (Universe) controllers not to poll?

Answer:
If all the Network settings are correct and the CA4K is programmed correctly, verify the following things:
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How many doors are supported on the CICP2100 and CICP2100S UNIVERSE controllers?

Answer:
Only 1 door is supported with a reader on each side of the door (in/out reader).

What version of CA3000 is the CICP2100 and CICP2100S universes supported on?

Answer:
The CICP2100 and the CICP2100S is only supported on V2.11.84 of CA3000.    

How do I program an IP address into the CICP2100 and the CICP2100S universe controllers?

Answer:
The CICP2100 and the CICP2100S uniVerse controllers defaults to DHCP mode. A DHCP enabled router/gateway is recommended to provide an initial IP address to the CICP2100 and the CICP2100S. Once a DHCP address is provided to the Universe unit, then you...

How much accessory power is available on the CICP2100 and the CICP2100S (uniVerse) POE controller and where can I find it?

Answer:
The accessory power (+5v and +12v) is available on the connector labeled "RDR PWR OUT". There is a total of 700ma max. available on the +12v output and 350mA max. on the +5v output.  

How do I tell the difference between a Superterm and Turbo Superterm Boards?

Answer:
These two boards almost look identical. There is one easy way of telling. There is a crystal on both boards. The crystal is labeled Y1. If the value of Y1 is 22.11MHz,  then it would be a Turbo Superterm. If its 11.05MHz then it would be a...

What chips do I need to upgrade on a Superterm to use with CA4K?

Answer:
When upgrading to CA4K, there are two chips on older Superterms that might need to be updated. Below are the two chips to be concerned with:
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Why is my new Accelaterm (CICP2800) not functioning properly?

Answer:
MOST COMMON ISSUE: Unlike other Continental Controllers, the Accelaterm (CICP2800) does not automatically initiate a firmware download when powered up for the first time. You MUST manually force a firmware download.
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When using the +5VDC Accessory power connector for readers, is the ground common with the reader port ground.

Answer:
Yes, the grounds are common between the +5V accessory power Connector and the Reader Port Ground.

What is the first Relay number while using an I/O Relay Expander on an Accelaterm?

Answer:
For both an 8 and 16 door Accelaterm, the first relay number on the Accelaterm I/O Expander unit is #17.
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Why are my inputs not working on a 4 Door Turbo Superterm or 4 Door Superterm?

Answer:
Inputs on a 4 Door Turbo Superterm and a 4 Door Superterm map identical to a Smarterm. Using the wrong input numbers is a very common error that users make. For instance, the auxialary inputs on the top left of the board are...

How do I configure Supervised Inputs?

Answer:
Refer to the Continental Controller Service Manuals.
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Should a charged battery power up a panel?

Answer:
On some panels, a charged battery will not power up a panel that was not previously connected to AC. It requires the panel be connected to AC and then lose the AC. At that point, the battery will kick in immediately.

How do I poll an Accelaterm panel if I do not have a network interface unit?

Answer:
The Accelaterm is shipped with a network interface board as a standard feature. It is recommended to use it.
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If the computer does not have an rs-232 port, does Continental Access recommend a specific USB to Serial converter?

Answer:
YES... Continental Access sells a supported USB to 9 pin serial adaptor. The part number for the converter is PCI-USB.

Why are Badge Activity Links not working on Reader 16 of an Accelaterm?

Answer:
Badge Activity Links are not supported on Reader 16 of an Accelaterm.

Why is elevator controls not working on Reader 16 of an Accelaterm?

Answer:
Elevator Controls are not supported on Reader 16 of an Accelaterm.

How do I update the Firmware files in the CardAccess 3000 and CA4K software?

Answer:
There are 4 firmware images in the CardAccess 3000 folder and CA4K folder. The files are smart.img, smart2.img, super2.img, cicp2100.img and accel.img.
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How do I configure the Relays and Relay Power on the Accelaterm (CICP2800)?

Answer:
WARNING: WHEN APPLYING EXTERNAL POWER INTO JP4, YOU MUST BE VERY CAREFUL WHILE CONFIGURING JUMPERS JP5 AND JP6. FAILURE TO DO SO WILL RESULT IN DAMAGE TO THE UNIT.
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What is the Mapping for the Inputs on an Accelaterm (CICP2800) 8/16 door controller?

Answer:
Note: An 8 door Accelaterm can have up to 3 I/O expansion boards connected to it.  A 16 door Accelaterm can only have 2 I/O expansion boards connected to it. Each I/O expansion board contains 16 additional inputs and 16 additional...

What is the maximum baud rate for all Continental Controllers (Panels)?

Answer:
Below is a list of Maximum baud rates for the Continental Controllers? 
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What is the T2 light used for on the Turbo Superterm or a Superterm Plus?

Answer:
The T2 light is used to display the status of Auto-Baud. The T2 light will flash as the board is sequencing through different baud rates. When it locks on to a baud rate, the light can be on solid or completely off depending on the baud rate the...

Can I tie inputs together on an Accelaterm, Turbo Superterm, Superterm or a Super Two?

Answer:
Accelaterm = NO Turbo Superterm = NO Superterm = NO Super Two = YES The Super Two is the only controller where the inputs have a common ground.  

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