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What is the difference between Facility Maps and Dynamic Maps in the CardAccess software?

Answer:
Facility maps have been in all version of CardAccess software. Facility maps has some limitations compared to Dynamic maps. Facility Maps must be viewed on the same computer as the CardAccess software.
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Why is my CAD files or .Pdf's not importing into the Dynamic maps?

Answer:
Dynamic maps have an issue importing the latest versions of CAD files and newer versions of .pdf's. Refer to the FAQ that lists the supported CAD versions.     

What can cause the Alerts not to display in my "Dynamic Maps"?

Answer:
In Version 2.9.88 Build, there is an issue with a checkbox being selected causing the Alerts not to display.
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Why are the status of my icons not updating on the Dynamic Maps?

Answer:
In order for an alert to display on a dynamic maps IT MUST be programmed in the CardAccess 3000 to go into the pending alert grid. If an alert is programmed to go directly to the event grid, it will not be recognized in the Dynamic maps.
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Do I need to purchase a license for Dynamic Maps?

Answer:
NO...Dynamic Maps is a standard feature in the CardAccess 3000 and CA4K software.

What are the supported file formats in the CardAccess 3000 and CA4K Dynamic Maps?

Answer:
The supported file formats are JPEG, BMP, TIFF and GIF.
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