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NO...In order to support TLS 1.2, you need to upgrade to CA4K. The CA3000 does not support it and must use the older TLS 1.0 / 1.1.
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The Database Task Service does not get installed on a CardAccess 3000 Workstation. You must check the settings in the Database Utilities and verify they are configured for a Workstation and are correct.
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The CardAccess 3000 communications driver is designed to use CPU 0. There is no way to permanently change that. It is recommended to change the affinity on SQL Server to use another CPU. This will improve performance of the CardAccess 3000 software.
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This is nothing to be concerned with. if any other application needs the CPU, the communication driver will release the CPU. This is by design. It uses the idle thread of the CPU.
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The Toggle mode (Single Swipe) for Relays is supported in the CardAccess 3000, V2.9.88 and V2.11.x.
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The input number for the tamper switch is input # 81. This must be configured under Configuration>Inputs to monitor the tamper switch.
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Under System>System Settings, there is a setting called "Use Host For Global Midnight". This must be checked.
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The current version of CardAccess 3000 is V2.11.6x Build 292 as of Sept. 2016.
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If SQL Server installs properly, there is a possibility that the protocols are not enabled and the service is not running.
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SQL server management studio is not installed by default with a CardAccess 3000 installation.
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VERY IMPORTANT: If possible, name the new computer the same name as the old computer name. This will eliminate some of the most difficult steps in this procedure.
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When using a spanish version of Windows, you must create a new Administrators with an english spelling. Then you must add all the Windows users into this new Group. The CardAccess 3000 will not recognize the spanish spelling of the...
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The default Auto-Logoff Time for the CardAccess 3000 is 5 minutes. You can increase the Auto-Logoff Time by clicking Administration>Operators. Click Edit. Increase the Auto-Logoff Time to the desired time. Click Save. You must log out of...
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This error message can be caused by a few things:
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There are multiple causes for this error message. Refer to the following:
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Specific models of "USB to Serial" converters do not work with the Continental panels. The symptom that exhibits is a Firmware download will hang and never complete.
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For a photo to pop-up, the alert must be configured to come into the Alert grid (bottom half of screen). If the alert is configured to go directly to the event grid (top half of screen), the photo will not pop up. By default, valid badges are...
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The following are some reasons why this might occur after adding a new panel to the software"
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Refer to the Continental document library for the appropriate troubleshooting guide. There are many reasons why this would occur. Below are a few of them:
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The facility code must be entered into the CardAccess 3000 software as a HEXADECIMAL value. If you know the decimal value of the facility code, you can use the Windows calculator in the SCIENTIFIC or PROGRAMMER mode and do the conversion from decimal...
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Refer to the link below for the "TCP Ports" document. Below are some of the common ports used and must be open (allowed) for the software to function properly. The link below is for the CardAccess 3000 and the CA4K ports document can be found on...
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There is not a relay 17. The last relay on all Continental panels is Relay #73. This is called the console relay.
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Verify the door sensor is working correctly. If there is no physical door contact, you MUST set the "Door Sensor" setting to zero under "Configuration>Readers>Door Control".
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Below are some of the main reasons why SQL Server installation fails:
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If the door contact is wired backwards, this sequence of alerts will display.
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If the "Video Badging" setting under "System>System Settings" is configured for "Photos Only", the "Print" button will not display. You must purchase and configure the Badging3000 (EPI) software for the "Print" option.
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There are a few things that can cause this:
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The CardAccess 3000 software and all associated applications will run as a service in version 2.9.9 and later. This is not supported in earlier versions of CardAccess 3000.
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Even though you are a member of the "Adminstrator" group, there is a new security setting in Windows 7 Pro, Windows 8.1 Pro, Server 2008 R2 and Server 2012 R2. The setting is called "UAC (User Account Control). UAC adds another level...
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In the "Configuration>Comports" screen, you must click "Edit". Do not click "New" to configure a comport. The only time you click "New" is when you are adding additional comservers which requires purchasing a license for an additional comserver.
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If the login and password for the CardAccess software has been lost, you must Contact Continental technical support. Prior to doing so, the Continental Dealer must have the enduser fax a letter into Continental Access. The...
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If you are using CardAccess 3000 V2.3.x or later, this should not be a concern. This version of CardAccess 3000 and later monitor the size of the archive database, and create a new archive database automatically.
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If the CardAccess 3000 software will not launch, and was working correctly at one point, the following are a few things to check:
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This is a very important concept to understand. Configuring this incorrectly can cause doors to open on a holiday (ex. Christmas day), when no employees are in the building.
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There are multiple reasons why this can occur. Refer to the following:
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