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With my non-Networx door lock, can I program a 'Basic User' as an 'Emergency Lockdown' User?

Answer:
Although the DL-Windows software has the option to set any 'Basic User' as an 'Emergency Lockdown' User, non-Networx locks will not allow this programming option to be programmed.
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When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, will Administrative User Codes override (i.e., "bypass") Privacy mode to allow access through the door?

Answer:
When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, remember that all Administrative User Codes will override (i.e., "bypass") Privacy mode to allow access through the door.  By design, all Administrative User...

How do I communicate with my Alarm Lock Trilogy T3 lock using a computer?

Answer:
Enable PC uploading / downloading using Function 58, "Upload/Download PC Data", as follows:
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What is an Ambush Code and which Trilogy T3 locks are equipped with a programmable Ambush Code?

Answer:
An Ambush Code is a special code entered at the lock keypad when a user is forced to unlock a locking device. The device unlocks but sends a silent alarm (with no indication at the keypad). The Ambush Code can be used to trip a relay, to alert...

With Alarm Lock models (P)DL4100 and (P)DL4500, how do I change the Privacy Mode timeout duration?

Answer:
Lock models (P)DL4100 and (P)DL4500 include a programmable "Privacy Mode" feature typically used with rooms needing temporary privacy from others (e.g., bathrooms, dorms, and meeting rooms). After using an access code to enter the protected room, the...

How do I use the DL4100 or PDL4100 keypad to program the Door Number without using the AL-DTM Data Transfer module?

Answer:
Currently, the Door Number can be programmed using the keypad with only two Trilogy lock models:  The DL4100 and PDL4100.  If the AL-DTM Data Transfer Module is not available, program (or reset) the Door Number as follows:
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Why is my Trilogy door lock constantly beeping after a battery change?

Answer:
When changing the batteries in your Trilogy lock, ensure the correct polarity with each battery.  If a battery is installed with incorrect polarity, the lock might seem to power up correctly but in fact will not receive the correct...

How do I enable and disable Passage Mode with a model DL1200 "Narrow Stile" door lock?

Answer:
Passage Mode allows passage through the door without requiring a credential.  In other words, the door is "unlocked", and allows free passage.  As the DL1200 does not store the current date or time, Passage Mode must be manually enabled or...

How do I reset my Trilogy DL2700 or DL2800 lock back to its original factory default settings?

Answer:
There are two basic methods to restore the DL2700 and DL2800 locks back to their original "out of box" factory default settings. Note: All lock programming can also be erased without the need to disconnect the batteries by using Function 99. See the...

How do mount an Alarm Lock Trilogy Cylindrical or Mortise lock to a gate?

Answer:
Keedex, Inc. of Anaheim, California, manufactures high quality gateboxes for Alarm Lock cylindrical and mortise locks that can be welded to gates. The Keedex part number for cylindrical locks is K-BXSIM, available from Grainger Industrial Supply...

How can I make it easier to install the cylinder tailpiece in the Alarm Lock model DL2700-IC Schlage full format IC core door lock?

Answer:
For Alarm Lock models DL2700-IC (Schlage full format IC core) equipped with a slotted washer/spacer, please note the following helpful tip when installing the cylinder tailpiece:
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What is the part # for the internal plastic ring used with the DL4500DBR door lock?

Answer:
The DL4500DBR internal plastic ring is part # HW1122D. Note: The part number is the same whether it is colored blue or white.

Does Alarm Lock have a door lock that I can use to temporarily lock a restricted area, such as an office or storage room, for a short time?

Answer:
Yes!  Both the Alarm Lock model DL/PDL4100 (cylindrical) and the DL/PDL4500 (mortise-based) feature "Privacy Mode", a feature that is often used where key-free, temporary sessions of privacy are required, such as single-occupancy restrooms,...

With my DL5200 double-sided door lock, why does the metal key just spin around in the secondary side key cylinder without unlocking the door?

Answer:
With double-sided door locks like the model DL5200, the secondary side (i.e. "inside/protected side") lock cylinder will NEVER allow the lock to unlock. This secondary side lock cylinder has one function only: To facilitate the installation and/or...

With my Alarm Lock Trilogy T3 door lock, I just created a new Passage Mode schedule using Function 72 and Function 73. However, after exiting Program Mode to place the lock "in use" (i.e. into "Normal Mode") why doesn't the lock immediately enter Passage Mode?

Answer:
Functions 72 and 73 allow you to set a day and time that will trigger the lock to enter or exit Passage Mode, respectively. For the schedule to operate automatically, the programmed day/time must transpire while the lock is in "Normal Mode".
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How do I factory reset a double-sided Alarm Lock PDL6300 with the yellow reset cable?

Answer:
Before proceeding, refresh your memory with the following description of the Double-Sided PDL6300:
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How do I add or change a User's PIN Number in an Alarm Lock T2 (DL2700) Lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to add or change a users PIN number in an Alarm Lock T2 (DL2700) lock.

How do I place an Alarm Lock Trilogy T2 lock into and out of Passage Mode?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to place an Alarm Lock Trilogy T2 lock into and out of Passage Mode.

How do I add a Manager Code to the Alarm Lock Trilogy T2 (DL2700) lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to add a manager code to the Alarm Lock Trilogy T2 (DL2700) lock.

How do I change the Master Code in a Trilogy T2 (DL2700) lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to change the Master Code in a Trilogy T2 (DL2700) Lock.

How do I change the Master Code in a Trilogy T3 Lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to change the Master Code in a Trilogy T3 lock.

At the Trilogy T3 lock keypad, how do I program Passage Mode?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program passage mode at the Trilogy T3 lock.

With the Alarm Lock Trilogy T3 lock, how do I add a User Code (PIN code) at the keypad?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to add a user PIN code to the Alarm Lock Trilogy T3 lock.

With a Trilogy T3 prox lock, how do I add a user proximity card using the keypad?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to add a user proximity card at the keypad on a Trilogy T3 prox lock.

How do I program a timed Passage Mode into a Trilogy T3 lock using the keypad?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a timed passage mode into a Trilogy T3 lock.

With lock models DL4500 and/or PDL4500, if I rotate the interior tailpiece, there is no audible or visual response to indicate the lock has initiated Privacy Mode (i.e. valid User Codes still allow access).

Answer:
When configuring a DL/PDL4500 lock for Privacy Mode, first ensure the two white wires (with the black plugs) are connected correctly. These wires are connected to the micro switch that controls the initiation of Privacy Mode. Second, ensure the disc...

When I use the metal key with my Trilogy Narrow Stile lock, I noticed the key cylinder operates a little differently compared with other Trilogy locking products. Why?

Answer:
With the Narrow Stile locks, the metal key must be rotated fully before the lever can be used to retract the latch.  The unit will remain unlocked as long as the key remains in the cylinder.  To lock, simply rotate the key in the opposite...

How do you load the factory default settings with the Alarm Lock model DL2700?

Answer:
After connecting the battery there is a small window of time during which the pressing and holding of the [AL] key will restore the factory default settings.  Proceed as follows:
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If battery power fails in your T2, T3 or Networx stand-alone lock, in what state will the lock be in?

Answer:
Before answering this question, it will be helpful to define lock "states": 
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With my model (P)DL4500 "Residential / Privacy" lock, how do I enable Total User Lockout Mode using the lock key cylinder?

Answer:
The "Privacy" feature allows access through the door to individuals with User Codes and is typically used for rooms needing privacy from others such as bathrooms, dorms, meeting rooms and sleeping rooms in hospitals.  When a model DL4500 or...

If my double-sided lock model DL5200, DL5300 or PDL5300 loses power, can it provide "fail-safe" or "fail-secure" capabilities?

Answer:
No, Alarm Lock double-sided locks are not "fail-safe" and are not "fail-secure".  If a double-sided lock loses power, the lock does not change its state (locked or unlocked); the lock simply remains in the state it was in just prior to its loss...

Why do the batteries in my Alarm Lock Trilogy lock drain faster than expected?

Answer:
Batteries that tend to drain quickly are often the result of either a simple mechanical issue or a programming oversight. 
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