Results Per Page | Showing 1-40 of 306 Results | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8

With my non-Networx door lock, can I program a 'Basic User' as an 'Emergency Lockdown' User?

Answer:
Although the DL-Windows software has the option to set any 'Basic User' as an 'Emergency Lockdown' User, non-Networx locks will not allow this programming option to be programmed.
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How do I install a lock cylinder in an Alarm Lock Model 250 panic exit device?

Answer:
Refer to Fig. 5 below:  When installing the cylinder, use a screwdriver to turn the Cam Crosshole until it is in the fully unlocked position and cannot be turned any further.
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Why is DL-Windows not sending my updated Features to my Alarm Lock door lock?

Answer:
If DL-Windows V5 is not sending Features to your lock, a likely cause is a missing Security Password for the Account. 
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How do I use the NAPCO Technical Library?

Answer:

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I want to connect an Alarm Lock door lock model ETPDNSRX to my Networx system, but "ETPDNSRX" is not listed as a selection in DL-Windows. What do I do?

Answer:
To connect a model ETPDNSRX to a Networx system, use the profile option for the ETPDNRX in DL-Windows.

How do I configure the Shunt Relay option of the NETWORXPANEL when it is connected to my Air Access system?

Answer:
To use the AUX relay of a Trilogy Networx™ System NETWORXPANEL Wireless Networx Control Panel that is connected to an Air Access system, configure the Shunt Relay option as follows:
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When using the Air Access "Change Password" option, is the new password temporary?

Answer:
Yes.  When changing the Air Access Operator password for a customer, inform the customer that the new password is temporary and the system will require it be changed upon its first use.
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How do I migrate my DL-Windows SQL database?

Answer:
DL-Windows Database Migration Using SSMS
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How do I use the AL-DTMIII Data Transfer Module with DL-Windows?

Answer:
Data Transfer Modules allow the transfer of lock programs and other data between DL-Windows software and Alarm Lock locking devices.  For step-by-step instructions, see this video Tech Tip:
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How do I ensure my ALPCI2-U communication interface cable works correctly with DL-Windows V4.1.96?

Answer:
1.  Run Device Manager, right-click Silicon Labs CP210x device and select Properties.
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How do I export a list of the Global Users in DL-Windows?

Answer:
To export a list of the Global Users in a comma-separated value .csv file:
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In the Air Access 'Lockdown Control' screen, what are "Lockdown Areas" and "Threat Levels"?

Answer:
Air Access Lockdown Control: Lockdown Areas and Threat Levels:
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How can I move a single account in DL-Windows 5.x.x to a different PC?

Answer:
In DL-Windows, select Tools > Export Account.  Save the .acc file to a USB thumb drive, then insert that thumb drive into the other PC.  Install DL-Windows into the other PC, open DL-Windows and select Tools > Import Account.

In the Air Access cloud, why are my edits and other changes not being saved?

Answer:
Be sure to use a compatible browser when using the Air Access cloud such as Microsoft Edge, Google Chrome, and Mozilla Firefox.  Use of other non-standard browsers could prevent the saving of modifications. 

When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, will Administrative User Codes override (i.e., "bypass") Privacy mode to allow access through the door?

Answer:
When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, remember that all Administrative User Codes will override (i.e., "bypass") Privacy mode to allow access through the door.  By design, all Administrative User...

I discovered and connected a factory fresh Alarm Lock ArchiTech Networx lock to an Air Access cellular access control system. Can this lock be changed back to its original factory default state?

Answer:
Factory default Alarm Lock devices such as Networx locks, readers, the NETWORXPANEL, etc., that have been discovered and connected to an Air Access system cannot be reverted to their original factory firmware.  The Air Access discovery and...

Can you help me troubleshoot DL-Windows connection issues?

Answer:
Troubleshooting DL-Windows Connection Issues:
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Is there an easy way to sequentially add a 'block' of proximity cards into DL-Windows?

Answer:
When adding proximity cards to DL-Windows, a Sequential Add utility is available if you have a block of cards you wish to add in sequence.  For example, card numbers 1093600 through 1093700 with all other card attributes (Card Type, Card Number...

Can an Air Access Communicator connect to an Air Access Gateway through an existing customer access point?

Answer:
No, an access point cannot be used within the Air Access system.
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I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

Answer:
The AL-PCI is an interface cable that allows for high-speed communication between a PC running DL-Windows software and a compatible Trilogy Digital Lock or an AL-DTM Data Transfer Module.  Using the AL-PCI cable, the PC can upload or download...

How do I communicate with my Alarm Lock Trilogy T3 lock using a computer?

Answer:
Enable PC uploading / downloading using Function 58, "Upload/Download PC Data", as follows:
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What is an Ambush Code and which Trilogy T3 locks are equipped with a programmable Ambush Code?

Answer:
An Ambush Code is a special code entered at the lock keypad when a user is forced to unlock a locking device. The device unlocks but sends a silent alarm (with no indication at the keypad). The Ambush Code can be used to trip a relay, to alert...

Which readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system?

Answer:
The following readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system:
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With Alarm Lock models (P)DL4100 and (P)DL4500, how do I change the Privacy Mode timeout duration?

Answer:
Lock models (P)DL4100 and (P)DL4500 include a programmable "Privacy Mode" feature typically used with rooms needing temporary privacy from others (e.g., bathrooms, dorms, and meeting rooms). After using an access code to enter the protected room, the...

How do I add a Bluetooth mobile credential into the Air Access security system?

Answer:
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Will DL-Windows run on a Chromebook?

Answer:
DL-Windows will only run on a Windows PC. 
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How do I set up Air Access Bluetooth credentials?

Answer:
Before setting up Air Access Bluetooth credentials, the Air Access system MUST have a Bluetooth-enabled device configured to allow a Mobile Credential to be sent after it is created in the Personnel screen.
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How do I use the DL4100 or PDL4100 keypad to program the Door Number without using the AL-DTM Data Transfer module?

Answer:
Currently, the Door Number can be programmed using the keypad with only two Trilogy lock models:  The DL4100 and PDL4100.  If the AL-DTM Data Transfer Module is not available, program (or reset) the Door Number as follows:
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Why is my Trilogy door lock constantly beeping after a battery change?

Answer:
When changing the batteries in your Trilogy lock, ensure the correct polarity with each battery.  If a battery is installed with incorrect polarity, the lock might seem to power up correctly but in fact will not receive the correct...

Are the account file(s) from DL-Windows version 5.5.3 compatible with DL-Windows version 5.5.4? Can the account files be imported directly into version 5.5.4?

Answer:
Yes. The account file(s) from DL-Windows version 5.5.3 are fully compatible with DL-Windows version 5.5.4 and can be imported directly into version 5.5.4.
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Will the Air Access system work with Alarm Lock model NETPDK or NETDK keypads?

Answer:
No, Air Access requires Wiegand readers only. Order any of the compatible readers offered by Alarm Lock, listed below. Do not order Networx DK Panel Packs as the NETPDK and NETDK model keypads are not compatible with the Air Access system. Order the...

Is there an easy way to replace an Air Access model AA-GATEWAY without requiring reprogramming all Expanders and locking devices?

Answer:
Yes. In the Air Access Cloud Web Portal, located under Wireless Configuration, simply select Replace Gateway and follow the prompts.

Can I use a standard Generation 3 Alarm Lock Gateway (e.g., model AL-IM3 series) with an Air Access system?

Answer:
No. The Air Access system requires Air Access system Gateways. The model AA-GATEWAY, AA-GATEWAYPOE or AA-GATEWAY-PW must be used. Note: The Alarm Lock model AL-IM3 is used with DL Windows, Networx and Continental. Refer to the instructions included...

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