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Is my narrow stile exit trim lock supplied with a tail piece or is it supplied separately?

Answer:
Different tailpieces are required depending on the exit device paired with the lock, therefore tailpieces are not included.  5 different tailpieces are available, all the same shape but of different lengths:
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Passage Mode allows entry through the door without the need for a User Code. Is there an easy way to allow selected authorized users to enable or disable Passage Mode?

Answer:
Yes!  Function 51 provides various ways to allow selected users to easily enable and/or disable Passage Mode.  Specifically, Function 51 allows you to select how the lock responds to other available Passage Mode options such as Functions...

With my Trilogy T3 non-Networx door lock, what are the available Events that can be programmed to automatically occur on a schedule?

Answer:
The DL-Windows V5.5.4 Schedules screen allows you to select Events that can be linked to pre-scheduled days and times.  Shown below is a list of available Events from which you can select.  This list applies to Trilogy locks that are not...

I'm planning to install my Alarm Lock Exit Trim access control lock with a Precision 2100 rim exit device. The Precision exit device features a center driven cam. Is there a cam "adapter plate" available?

Answer:
Yes.  To allow a Trilogy Exit Trim lock to work with a Precision 2100 rim exit device, replace the factory Precision backplate with a "Backplate Center Driven Cam" adapter plate (purchased separately through Precision, part # BP21, shown...

How to setup Privacy Locks with Air Access & MVP Access Enterprise Access Control Systems

Answer:
Models:                     PDLN4100 / PDLN4500
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With an Alarm Lock Trilogy door lock, will the lock keypad be temporarily disabled if someone tries to enter a disabled or invalid User Code?

Answer:
Yes, the keypad will be disabled ("locked-out") after a programmable number (1-9) of unsuccessful User Code entry attempts for a programmable time period (1-60 seconds).  By default, after six (6) failed credential attempts, Trilogy T3 door...

What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
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Can I install an Alarm Lock cylindrical (non-Networx) lock on a door that is 1-3/8" thick?

Answer:
Yes!  With cylindrical lock models such as the DL2700, DL2700LD, DL2800, DL3000, PDL3000, DL3200, DL4100, PDL4100, you will require a set of spacer plates, call 1-800-ALA-LOCK and order part # S6072, shown below:

Can I use DL-Windows to add a User Code that will allow access through only one side of a double-sided door lock?

Answer:
Yes.  The double-sided stand-alone door locks provide controlled entry and controlled exit at locations such as airport security areas and police stations.  Both sides of the lock contain keypads, keyholes and levers.  To differentiate...

What is the DL-Windows option to "Transfer Lock(s) to Another Gateway" and why is it used?

Answer:
The option to "Transfer Lock(s) to Another Gateway" (see arrow below) is only available when moving locks from a model AL-IME-USB Gateway to a model AL-IME2 or AL-IM3 Gateway.

How do I program holiday schedules into a DL-Windows 5.5.4 Networx-compliant device?

Answer:
If programming holiday schedules in a DL-Windows 5.5.4 Networx-compliant device, there MUST be an Event configured for "Enable Holiday Schedule" (see image below).    Note:  Holiday Schedules ONLY disable the Lock/Unlock events;...

In Air Access, what is Degrade Mode and how is it enabled?

Answer:
When the Air Access Degrade Mode is in effect for a door lock, the lock only uses the Facility Code of the proximity card presented.  If that proximity card's Facility Code matches the Facility Code programmed in the lock, the lock will allow...

With my non-Networx door lock, can I program a 'Basic User' as an 'Emergency Lockdown' User?

Answer:
Although the DL-Windows software has the option to set any 'Basic User' as an 'Emergency Lockdown' User, non-Networx locks will not allow this programming option to be programmed.
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How do I install a lock cylinder in an Alarm Lock Model 250 panic exit device?

Answer:
Refer to Fig. 5 below:  When installing the cylinder, use a screwdriver to turn the Cam Crosshole until it is in the fully unlocked position and cannot be turned any further.
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Why is DL-Windows not sending my updated Features to my Alarm Lock door lock?

Answer:
If DL-Windows V5 is not sending Features to your lock, a likely cause is a missing Security Password for the Account. 
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How do I use the NAPCO Technical Library?

Answer:

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I want to connect an Alarm Lock door lock model ETPDNSRX to my Networx system, but "ETPDNSRX" is not listed as a selection in DL-Windows. What do I do?

Answer:
To connect a model ETPDNSRX to a Networx system, use the profile option for the ETPDNRX in DL-Windows.

How do I configure the Shunt Relay option of the NETWORXPANEL when it is connected to my Air Access system?

Answer:
To use the AUX relay of a Trilogy Networx™ System NETWORXPANEL Wireless Networx Control Panel that is connected to an Air Access system, configure the Shunt Relay option as follows:
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When using the Air Access "Change Password" option, is the new password temporary?

Answer:
Yes.  When changing the Air Access Operator password for a customer, inform the customer that the new password is temporary and the system will require it be changed upon its first use.
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How do I migrate my DL-Windows SQL database?

Answer:
DL-Windows Database Migration Using SSMS
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How do I use the AL-DTMIII Data Transfer Module with DL-Windows?

Answer:
Data Transfer Modules allow the transfer of lock programs and other data between DL-Windows software and Alarm Lock locking devices.  For step-by-step instructions, see this video Tech Tip:
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How do I ensure my ALPCI2-U communication interface cable works correctly with DL-Windows V4.1.96?

Answer:
1.  Run Device Manager, right-click Silicon Labs CP210x device and select Properties.
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How do I export a list of the Global Users in DL-Windows?

Answer:
To export a list of the Global Users in a comma-separated value .csv file:
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In the Air Access 'Lockdown Control' screen, what are "Lockdown Areas" and "Threat Levels"?

Answer:
Air Access Lockdown Control: Lockdown Areas and Threat Levels:
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How can I move a single account in DL-Windows 5.x.x to a different PC?

Answer:
In DL-Windows, select Tools > Export Account.  Save the .acc file to a USB thumb drive, then insert that thumb drive into the other PC.  Install DL-Windows into the other PC, open DL-Windows and select Tools > Import Account.

In the Air Access cloud, why are my edits and other changes not being saved?

Answer:
Be sure to use a compatible browser when using the Air Access cloud such as Microsoft Edge, Google Chrome, and Mozilla Firefox.  Use of other non-standard browsers could prevent the saving of modifications. 

When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, will Administrative User Codes override (i.e., "bypass") Privacy mode to allow access through the door?

Answer:
When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, remember that all Administrative User Codes will override (i.e., "bypass") Privacy mode to allow access through the door.  By design, all Administrative User...

I discovered and connected a factory fresh Alarm Lock ArchiTech Networx lock to an Air Access cellular access control system. Can this lock be changed back to its original factory default state?

Answer:
Factory default Alarm Lock devices such as Networx locks, readers, the NETWORXPANEL, etc., that have been discovered and connected to an Air Access system cannot be reverted to their original factory firmware.  The Air Access discovery and...

Can you help me troubleshoot DL-Windows connection issues?

Answer:
Troubleshooting DL-Windows Connection Issues:
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Is there an easy way to sequentially add a 'block' of proximity cards into DL-Windows?

Answer:
When adding proximity cards to DL-Windows, a Sequential Add utility is available if you have a block of cards you wish to add in sequence.  For example, card numbers 1093600 through 1093700 with all other card attributes (Card Type, Card Number...

Can an Air Access Communicator connect to an Air Access Gateway through an existing customer access point?

Answer:
No, an access point cannot be used within the Air Access system.
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I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

Answer:
The AL-PCI is an interface cable that allows for high-speed communication between a PC running DL-Windows software and a compatible Trilogy Digital Lock or an AL-DTM Data Transfer Module.  Using the AL-PCI cable, the PC can upload or download...

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