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Why is DL-Windows not sending my updated Features to my Alarm Lock door lock?

Answer:
If DL-Windows V5 is not sending Features to your lock, a likely cause is a missing Security Password for the Account. 
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I want to connect an Alarm Lock door lock model ETPDNSRX to my Networx system, but "ETPDNSRX" is not listed as a selection in DL-Windows. What do I do?

Answer:
To connect a model ETPDNSRX to a Networx system, use the profile option for the ETPDNRX in DL-Windows.

How do I migrate my DL-Windows SQL database?

Answer:
DL-Windows Database Migration Using SSMS
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How do I use the AL-DTMIII Data Transfer Module with DL-Windows?

Answer:
Data Transfer Modules allow the transfer of lock programs and other data between DL-Windows software and Alarm Lock locking devices.  For step-by-step instructions, see this video Tech Tip:
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How do I ensure my ALPCI2-U communication interface cable works correctly with DL-Windows V4.1.96?

Answer:
1.  Run Device Manager, right-click Silicon Labs CP210x device and select Properties.
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How do I export a list of the Global Users in DL-Windows?

Answer:
To export a list of the Global Users in a comma-separated value .csv file:
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How can I move a single account in DL-Windows 5.x.x to a different PC?

Answer:
In DL-Windows, select Tools > Export Account.  Save the .acc file to a USB thumb drive, then insert that thumb drive into the other PC.  Install DL-Windows into the other PC, open DL-Windows and select Tools > Import Account.

Can you help me troubleshoot DL-Windows connection issues?

Answer:
Troubleshooting DL-Windows Connection Issues:
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Is there an easy way to sequentially add a 'block' of proximity cards into DL-Windows?

Answer:
When adding proximity cards to DL-Windows, a Sequential Add utility is available if you have a block of cards you wish to add in sequence.  For example, card numbers 1093600 through 1093700 with all other card attributes (Card Type, Card Number...

Will DL-Windows run on a Chromebook?

Answer:
DL-Windows will only run on a Windows PC. 
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Are the account file(s) from DL-Windows version 5.5.3 compatible with DL-Windows version 5.5.4? Can the account files be imported directly into version 5.5.4?

Answer:
Yes. The account file(s) from DL-Windows version 5.5.3 are fully compatible with DL-Windows version 5.5.4 and can be imported directly into version 5.5.4.
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How can I configure DL-Windows to automatically "Run as administrator"?

Answer:
DL-Windows requires administrator rights to run (i.e., "Run as administrator"). This means that every time you run DL-Windows, you are granting DL-Windows special permissions to access certain parts of your Windows PC that would otherwise be...

My SQL Express 2012 installation resulted in a "Fusion Active Template Library (ATL)" failed status. What can I do?

Answer:
If an SQL Express 2012 installation results in a "Fusion Active Template Library (ATL)" failed status, proceed as follows:
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How do I use DL-Windows to enable only one PIN code during selected time intervals?

Answer:
To use DL-Windows to enable only one PIN code during selected time intervals:
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My PC is running Windows 10 and I am unable to install SQL 2012. Do you have any suggestions?

Answer:
If your PC is running Windows 10 and you are unable to install SQL 2012, try the following steps:
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Can I send a Passage Mode (unlock) Command to a lock using the DL-Windows software, rather than using the lock’s keypad?

Answer:
Yes! Launch DL-Windows. In the main screen, right-click the selected lock. In the selections that appear, there are three related options: 
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With DL-Windows V5.3.3, 5.4.2 and 5.5.3, how can I trigger a normally open relay to close during a failed entry attempt?

Answer:
In DL-Windows, click Features > Relay tab. Check to enable Failed Entry Attempt. When an incorrect, invalid or disabled User Code is entered, the lock’s integral relay will close, triggering an access control panel or another auxiliary...

Must my Alarm Lock DL-Windows V5.5.3 software be installed on my server to allow workstations to connect to my SQL Server instance?

Answer:
No, there is no need for DL-Windows and SQL to both be installed on the same server.
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Does DL-Windows V5.5.3 ONLY work with Microsoft® SQL Server® 2012 Express?

Answer:
No, Microsoft® SQL Server® 2012 Express is included with the software, and was the version used for all internal testing. However, DL-Windows V5.5.3 will also work with SQL Server versions above 2012, such as 2014, 2016, 2017 etc.

After I uninstall Microsoft SQL Server, my PC still lists previously created SQL database names. How can I completely remove them?

Answer:
Uninstall SQL through the Add or remove programs utility, located in the Control Panel (located in Control Panel\All Control Panel Items\Programs and Features).
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With DL-Windows V5.5.3, are there any special firewall settings to allow the discovery of Gateways that are located on separate VLANs/subnets?

Answer:
A "VLAN," is a logical subgroup within a local area network created by using software rather than manually rearranging cables in the data center.
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Can I increase how often DL-Windows backs up my database?

Answer:
Yes! DL-Windows versions 5.3.3, 5.4.2 and 5.5.3 each include an automatic backup feature that creates an image of your database and stores it on your local C: drive. By default, the automatic backup frequency is Monthly. To increase or decrease the...

Can I make the same programming change to all of the locks within one Account simultaneously?

Answer:
Yes! In DL-Windows, click the Wireless button, add a check to select each individual lock (or right-click the Enable column and click Select All). In the Function column, select Send Profile and click Start to communicate all changes to the selected...

Using DL-Windows software, I created a Schedule to enable Passage Mode. How do I apply the Schedule to only one of the two doors in my system?

Answer:
DL-Windows V5.5.3 (or later) has the ability to program a Schedule for the Main or Aux relay separately. Therefore, one door can be programmed to operate on a Schedule, and the other door can remain unchanged. Proceed as follows:
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Can I search within the DL-Windows Event Log?

Answer:
In DL-Windows 5.4.2 (and prior), click Export Log to export the Event Log as a CSV format file.
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I am prompted to install SQL 2008 Express, but I already have existing instances of SQL installed in my PC. Will allowing this additional installation of SQL 2008 Express overwrite or alter my current programs?

Answer:
When you install DL-Windows, it creates an entirely different instance of SQL that resides side by side with other existing programs that already use SQL. When the DL-Windows installation process runs, it renames the DL-Windows instance of SQL as...

How do I create a Passage Mode Schedule in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to create a Passage Mode Schedule in the DL-Windows Trilogy programming software.

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