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Answer:
The AL-PCI is an interface cable that allows for high-speed communication between a PC running DL-Windows software and a compatible Trilogy Digital Lock or an AL-DTM Data Transfer Module. Using the AL-PCI cable, the PC can upload or download...
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Yes. You can export a .csv (Comma Separated Values) file to Excel. Click Tools > Export Global Users to .CSV. Select a file path destination as desired. Open the .csv file with Microsoft Excel (example shown in the image below).
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The signal range should be very reliable up to 50 feet. The signal may, for some users, be acceptable up to 100 feet, based upon environment and line-of-sight, but is not guaranteed to 100 feet.
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Yes. If you wish to purchase an Exit Trim battery extension wire, call Customer Service at 800-252-5625 and ask for part number W888, "Exit Trim Wire Extension Assy".
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The Model 44 is a fully mechanical device used with double-door installations that do not have a center mullion (a mullion is a slender vertical member that forms a division between two doors). The Model 44 is mounted to the inactive door,...
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Ensure the magnetic lock (maglock) is powered by disconnecting the momentary button wires and connecting them together. If the magnetic lock releases the door, the momentary release button likely needs to be replaced.
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Log into www.Sabrent.com and click Support.
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If the lock is in Passage Mode and either the privacy button is pressed or the inside dead bolt latch is turned, the locked status will override Passage Mode until the inside lever or dead bolt is retracted, thus returning the lock to the previously...
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Although in DL-Windows you may get a "Loop Back Passed" message for more than one COM port, DL-Windows only supports communication with one device at a time.
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Yes, there are third party companies that offer weather resistant covers that are compatible with most of our locksets. An example is shown in the image below:
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Yes! The model PP100 Battery Eliminator is designed to replace all power normally supplied by the device's internal batteries. As an added benefit, the PP100 allows the standard internal batteries to be used as a battery backup if AC...
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Although User Codes can be printed, as shown in the sample image below, proximity card information cannot be printed in the audit trail.
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Take note of the "Lock ID" in the DL-Windows DTM Screen. The AL-DTM MUST first be in "Door Select Mode" to assign the Lock ID. If unable to select "Door Select Mode", the AL-DTM must be configured to work in "Door Select Mode". For...
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Try the following settings for the Blue Napco USB only.
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