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Why is my AL-DTM Data Transfer Module taking so long to communicate with my lock?

Answer:
If you are experiencing slow AL-DTM Data Transfer Module speeds when communicating, it is likely that the wrong driver is installed, causing delays and sometimes termination of the communication link. The following steps provide a solution:
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Why is my AL-DTM Data Transfer Module not allowing me to enter Door Select Mode?

Answer:
Door Select Mode is used to transfer programming and assign LockID numbers from DL-Windows (see OI382 for more information and full instructions).
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Why is the lock ring on my Alarm Lock PG21 Series Pilfergard Door Alarm not threading correctly into the cylinder I have provided?

Answer:
The lock ring that secures our cylinder to the PG21 utilizes National Fine (UNF) threading as opposed to National Coarse (UNC) threading. The finer UNF threading allows for better load-carrying ability. Finer pitch threads are used mostly in...

How do I program a newly installed Trilogy lock using the AL-DTM-III?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a Trilogy lock using the AL-DTM-III.  This session is for a newly installed lock, in default mode.

How do I program a Trilogy lock using the AL-DTM (Data Transfer Module)?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a Trilogy lock using the AL-DTM (Data Transfer Module).

I have a "Cylinder Adapter Kit" to change the factory cylinder to a different cylinder in my Alarm Lock Exit Trim. How do I use this "Cylinder Adapter Kit"?

Answer:
This instructional video shows how to assemble the Alarm Lock Exit Trim Cylinder Adapter Kit.  This kit is used when changing the factory cylinder to a different cylinder (such as the Best Small Format IC or a Large Format Removable Core).

How do I install the Alarm Lock Model 707 Door Pull?

Answer:
See images below.  Mounting the external door pull for Models 250 / 260, 700 / 710 and 715 is relatively simple.  Packed inside the Model 707 Door Pull box is a mounting template (P3191).  Use this template for drilling the correct...

Can fluorescent light fixtures affect the operating range of my AL-REMOTE keyfob?

Answer:
The infrared (IR) receiver on the RR-PM1200 may be altered by fluorescent light fixtures (fixtures of the type often used in office buildings).  The light coming from fluorescent fixtures can mix with the light signal from the AL-REMOTE keyfob...

Will the cam supplied with the narrow stile units operate with the various supported cylinder models listed in our Alarm Lock Price Book?

Answer:
The special shaped cam supplied with all narrow stile models is not engineered to be transferable to unlike cylinders.  To accommodate this situation, Alarm Lock manufactures a selection of cams designed to fit popular cylinder brands. ...

Why am I unable to pair my RR-RECEIVER with the RR-1BUTTON Wireless Remote Release Button or the RR-4BKEYFOB Wireless Remote Release Keyfob?

Answer:
Wire the RR-RECEIVER to the locking device you wish to control using as required.  Perform the following steps precisely: 
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What is the part number for the battery pack used with the Networx DL6100 and PDL6100 door locks?

Answer:
The part number for the battery pack used with the Networx DL6100 and PDL6100 door locks is S6181.  

I have added a new Alarm Lock locking device to my system, but I am unable to communicate with it using my AL-DTM-III Data Transfer Module. The display on the AL-DTM-III reads, "PLUG IN AND ENTER CODE", but when I do, nothing happens. In addition, I verified that a DTM Download code was created. How can I communicate with this lock?

Answer:
When adding a new locking device to your existing system using an AL-DTM-III, be sure the AL-DTM-III is in "Door Select Mode" to allow communication.  To access "Door Select Mode", simply "default" (restore the AL-DTM-III to its original factory...

My AL-DTM III will not communicate with my lock. Can you suggest an effective trouble shooting process?

Answer:

Ensure your AL-DTM III is set to the correct mode to be compatible with your DL-Windows software version.  Basically, DL-Windows version 3.0.4 (and earlier) will require your AL-DTM III to be configured to AL-DTM II ("2") mode.  DL-Windows...

I am using the Alarm Lock MX1130 USB to RS-232 cable or the AL-PCI2-U kit (includes both the MX1130 cable and an AL-PCI2 serial COM port (DB-9 plug) to banana plug cable). Which of the three drivers available on the Napco Technical Library website (tech.napcosecurity.com) should I install for use with the USB adapters?

Answer:
Any one of the three drivers will work with your Alarm Lock AL-PCI2 cable and MX1130 cable.  However, to ensure you have the latest version driver, we recommend you search the Napco Technical Library website (tech.napcosecurity.com) with the...

Why does the AL-DTM-III request the 299 code more than once?

Answer:
This display is normal.  To be backward compatible with older locking devices and older software versions, the AL-DTM-III has within its firmware the instructions to request the 299 code a second time.  This request is normal.  With...

What is the exact size of the Model 707 pull handle?

Answer:
This optional outside pull handle measures 8-5/8" (height) by 1-5/8" (width).  See Image below:

How do I install the Yale full format interchangeable core tailpiece (part S6070-Y)?

Answer:
For Models DL2700, DL2800, DL3000, PDL3000, DL3200, DL4100, PDL4100, DL6100, PDL6100 when configured for Yale full-format interchangeable core:
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My door is old and has damage or too many holes in the area where the lock is to be installed, and/or my door has a mortise lock installed but I want to install a cylindrical Alarm Lock product.

Answer:
As long as there is a gap of 3/16" or more between the edge of the door and the door jamb, you can use Alarm Lock part CW-27S (stainless steel wrap-around plate shown below) to cover damage, wrong holes, or convert a mortise lock door prep to a...

What cylinder made by Schlage will fit into Alarm Lock lever-sets?

Answer:
Cylinders made by Schlage for their A Series locksets will fit into Alarm Lock lever sets.  Remember; you must use the proprietary tailpiece made by Alarm Lock (Alarm Lock tailpiece part number HW580). 

What cylinder made by Sargent will fit into Alarm Lock lever-sets?

Answer:
Only Sargent "6-Line" cylinders will fit into Alarm Lock lever-sets.Remember:  You must use the proprietary tailpiece made by Alarm Lock.The original tailpiece supplied with the Alarm Lock cylinder will snap directly into the Sargent...

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