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How far can I extend my StarLink SLE-DLEXT Download Extender Module download cable?

Answer:
The maximum distance that you can extend your cable is 100 feet. The SLE-DLEXT module is only needed when the StarLink communicator is mounted more than 6 feet from the control panel. The SLE-DLEXT is connected between the control panel and the...

With my StarLink LTE communicator, I programmed Telco 3 with all 9s, but why are openings and closings still reporting to the central station?

Answer:
In PCD-Windows Quickloader software, ensure the feature Skip Automatic DialTone Detect is disabled (located in Digital Communications > Digital/Dialing Options).
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I’ve replaced my older StarLink CDMA / GSM 8D communicators with new model SLE-LTEV-8D and SLE-LTEA-8D communicators. Why am I now unable to upload or download to my control panels?

Answer:
Your PCD-Windows Quickloader software must be version 6.4.5 or above. Check your version by launching Quickloader, then click Help > About Quickloader for Windows. Download the latest version from our Technical Library at...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

Other Napco software, such as PCD-Windows Quickloader software, stores previously entered customer data. If I use the StarLink Connect software application to connect my StarLink Connect radios to Honeywell or DSC panels, does the software store all of the Radio ID Numbers that I previously entered?

Answer:
The StarLink Connect software application will only store one radio ID number for each software type (one for Honeywell, one for DSC), however the software will store the other user-defined fields associated with the radio ID...

How do I connect to a Honeywell control panel using Compass programming software through a StarLink Connect radio?

Answer:
(Note:  For questions regarding the programming of Honeywell control panels, please call Honeywell Technical Support).
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How do I connect to a DSC control panel using DLS 5 programming software through a StarLink Connect radio?

Answer:
(Note:  For questions regarding the programming of DSC control panels, please call DSC Technical Support). 
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I've been using the NAPCO "My Home StarLink" mobile app to remotely arm and disarm my security system through the Serial Port of my StarLink SLE series radio. The StarLink radio is wired to my alarm control panel Serial Port. Why am I now unable to remotely arm and disarm my alarm system?

Answer:
The "Remote Arm" feature not only simplifies arming and disarming for your customer, but also has the added benefit of freeing up an extra control panel zone to allow it to be used for other purposes, and also greatly simplifies control panel...

To ensure my StarLink SLE-GSM radio communicator has a strong signal, I must install the SLE-GSM in a remote location, far from the control panel. In addition, I also require the ability to program the control panel with the SLE-GSM using PCD-Windows Quickloader. Does NAPCO sell a longer upload / download cable?

Answer:
No, we do not have a cable longer than the standard 6 foot cable.  If the StarLink SLE-GSM radio is mounted more than six feet away from the control panel, we recommend using the SLE-DLEXT Download Extender Module.  Note also the SLE-GSM...

For my customer's StarLink SLE-GSM radio, I enabled the Remote Arm/Disarm feature in the "My Home StarLink" mobile app. I connected the cable from the radio to the control panel. Is that all I need to do for the StarLink app to work?

Answer:
No, the cable from the radio to the panel is only used for uploading and downloading with the PCD-Windows Quickloader software.  For the StarLink mobile app to work, additional wiring between the radio and the control panel is required....

I'm behind a firewall and cannot communicate to the StarLink SLe-GSM radio. What port does the Dealer need to open to allow communication with the StarLink radios?

Answer:
If behind a corporate firewall, PCD-Windows Quickloader will remotely connect to the Napco NOC using the following information:
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To download through the SLe-GSM radio, do I need a specific control panel firmware version?

Answer:
Yes.  The SLe-GSM can be used to download GEM-P3200 and GEM-P9600 control panels running firmware version 11C or greater, which was released in May of 1999.  It can also download to GEM-P816, GEM-P1632 and GEM-P1664 controls running...

What can cause an SLe-GSM TCP/IP "Fail to Communicate" keypad message?

Answer:
Ensure the "TCP/IP Communications" feature is enabled in the control panel programming.  This feature is located in the PCD-Windows Quickloader Digital Communications screen, Digital/Dialing Options tab. 

Can my computer firewall interfere with the ability of PCD-Windows Quickloader to access a control panel through the StarLinkâ„¢ SLe-GSM radio?

Answer:
Yes, if your computer is running firewall software, be sure to configure this software to allow PCD-Windows Quickloader free access, or if necessary turn off the firewall software before uploading or downloading.

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