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How do I migrate my DL-Windows SQL database?

Answer:
DL-Windows Database Migration Using SSMS
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How do I change a Prima account number after the Super Panel has previously been registered and activated?

Answer:
The following describes how to change the account number of a Super Panel after it has already been registered and activated.  Note:  All confidential information has been erased from the images that follow. 
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Is there an easy way to build an E-Access User database?

Answer:
Yes, the easiest way to add users to an existing User list, is to use the Export and Import features located in SETTINGS.
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Is there an easy way to build a NAPCO E-Access User database?

Answer:
Yes, the easiest way to maintain your existing User list is to use the Export and Import features located in SETTINGS.
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If a subscriber has five Air Access radio communicators each in five different locations and they want the same database across all communicators, can they add all five radio communicators into the same account?

Answer:
Yes. When using the ComNet website (www.NapcoComNet.com) to activate the Air Access communicators, you can add all communicators into the same Subscriber ID number.
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Where can I find my EPI Badging templates in CA4K?

Answer:
In CA4K, the Badging template files (.dgn), do not have a descriptive name. They will have a unique number with the extension of .dgn. They can be found in the root of the CardAccess4K folder. Templates are also stored in the live configuration...

Must my Alarm Lock DL-Windows V5.5.3 software be installed on my server to allow workstations to connect to my SQL Server instance?

Answer:
No, there is no need for DL-Windows and SQL to both be installed on the same server.
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After I uninstall Microsoft SQL Server, my PC still lists previously created SQL database names. How can I completely remove them?

Answer:
Uninstall SQL through the Add or remove programs utility, located in the Control Panel (located in Control Panel\All Control Panel Items\Programs and Features).
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Can I increase how often DL-Windows backs up my database?

Answer:
Yes! DL-Windows versions 5.3.3, 5.4.2 and 5.5.3 each include an automatic backup feature that creates an image of your database and stores it on your local C: drive. By default, the automatic backup frequency is Monthly. To increase or decrease the...

I am prompted to install SQL 2008 Express, but I already have existing instances of SQL installed in my PC. Will allowing this additional installation of SQL 2008 Express overwrite or alter my current programs?

Answer:
When you install DL-Windows, it creates an entirely different instance of SQL that resides side by side with other existing programs that already use SQL. When the DL-Windows installation process runs, it renames the DL-Windows instance of SQL as...

When will the CA4K create a new Archive Database when using SQL Express?

Answer:
The CA4K software will create a new archive database when the Database reaches 2 Gig in size or contains two  Million Events. This specification is as of V1.0.50 B72 Service Pack 2 or later.   

What Import utilities are available in the CA4K software?

Answer:
There are a few different import utilities available in the CA4K software. They are listed below with a brief description:
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Why does my previously working DL-Windows V5 installation now produce an error, stating "Unable to Connect to the Database"?

Answer:
If DL-Windows has not been launched for a period of time, sometimes only more than a couple of days, Microsoft Windows may decide to conserve computer resources by stopping the service that supports the DL-Windows database. The following message...

When restoring my DL-Windows database by importing a .bak file, why do I receive an error message?

Answer:
When restoring your DL-Windows database using any type of backup .bak file, this .bak file must reside in a certain folder when it is imported. If this .bak file is placed in any other location (Desktop, CD-Rom, etc.), DL-Windows will be unable to...

Every time I communicate from my AL-DTM to multiple computers, why do I receive a "Security Code Error" message, despite using the same SQL database?

Answer:
When programming with DL-Windows (and the AL-DTM), your computer is assigned an identification number to prevent accidental overwriting of data. Although you may be using the same SQL database, the AL-DTM is considered separate hardware. This issue...

Why am I getting a message "Database Task Service" not installed when I try to launch a CardAccess 3000 Workstation?

Answer:
The Database Task Service does not get installed on a CardAccess 3000 Workstation. You must check the settings in the Database Utilities and verify they are configured for a Workstation and are correct. 

Why can't I log into CA4K after I migrated a CA3000 database to a CA4K database?

Answer:
During the migration from CA3000 to CA4K, the password are changed for all the CA3000 operators. This is done because the CA4K requires strong passwords. Below are the passwords that will be used after migrated converted to CA4K. 
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When I launch DL-Windows using Microsoft Windows 10, why does a warning appear that reads "Unable to Connect to the database"?

Answer:
Some users (in particular, Windows 10 users) have experienced an inability to connect to their DL-Windows database after upgrading to Windows 10.  It is common for Microsoft Update to disable the SQL Server service, thus triggering the following...

Do all EPI templates and information migrate over from CardAccess 3000 to CA4K?

Answer:
YES...All the EPI information in the CardAccess 3000 database will migrate over to the CA4K database while executing the CA4K Migration utility. Even though all templates are stored in the database, it is highly recommended to manually copy over all...

How do you remove a Bluetooth smartphone from an ArchiTech series (N90 or N95) door lock? How will each Bluetooth user appear in the DL-Windows database?

Answer:
When you add your first Bluetooth (smartphone) User to an ArchiTech series lock, the smartphone will become User 7000 in the lock (a log entry will be generated for User 7000 every time that smartphone is used to open the lock).  A second...

How do the databases in CA4K compare to the CardAccess 3K?

Answer:
In the CardAccess 3000, there is one live database that contains configuration data and events. There is also one Archive database that also contains configuration data and events. 
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Can CardAccess 3000 archive databases be placed on another drive other than the C: drive?

Answer:
If CardAccess 3000 is installed on the C: Drive, then it is required to have the archive databases on the C:drive. If you must place the archive database on another drive, here are your options:
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I have a database program that contains all of the data I wish to add into my DL-Windows software. Is there a way I can convert this data into a compatible format DL-Windows can use?

Answer:
The answer is yes, provided the database program can export the data into a standard MS Excel spreadsheet. The spreadsheet rows and columns of data can be manipulated into the necessary order to meet the import requirements of DL Windows. Once this...

What are the upgrade procedures and paths for the CardAccess 3000 software?

Answer:
The current version of CardAccess 3000 is V2.11.6x Build 292 as of Sept. 2016.
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Why does a "Runtime Error" message appear when I launch DL-Windows V4.1.96?

Answer:
If a "Runtime Error" message appears when trying to launch DL-Windows V4.1.96, it is likely due to a corruption with one or more of the saved .ADF database files (.ADF files are created when you create new Accounts within DL-Windows).  If you...

How do I move CardAccess 3000 to a new computer including my current databases?

Answer:
VERY IMPORTANT: If possible, name the new computer the same name as the old computer name. This will eliminate some of the most difficult steps in this procedure.
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