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How do I send lock programming from DL-Windows to my non-Networx T3 door lock?

Answer:

In DL-Windows, select the lock to be programmed and select the Communication button located at the top left. Select Send to Lock.
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Can I add to DL-Windows different brands of proximity credentials that each have different Facility Codes?

Answer:
Yes.  DL-Windows allows you to add proximity credentials that have different Facility Codes.
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How do I create a custom card format in DL-Windows for enrolling proximity cards that do not use a pre-defined card format?

Answer:
In the DL-Windows Global Users screen, select an empty row in the User List, then select the + Add Card button (see image below).
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Which Events are available in DL-Windows for Networx Trilogy door locks?

Answer:
The image below displays a list of available events from which to choose in DL-Windows locks: 

With my Trilogy T3 non-Networx door lock, what are the available Events that can be programmed to automatically occur on a schedule?

Answer:
The DL-Windows V5.5.4 Schedules screen allows you to select Events that can be linked to pre-scheduled days and times.  Shown below is a list of available Events from which you can select.  This list applies to Trilogy locks that are not...

What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
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Can I use DL-Windows to add a User Code that will allow access through only one side of a double-sided door lock?

Answer:
Yes.  The double-sided stand-alone door locks provide controlled entry and controlled exit at locations such as airport security areas and police stations.  Both sides of the lock contain keypads, keyholes and levers.  To differentiate...

What is the DL-Windows option to "Transfer Lock(s) to Another Gateway" and why is it used?

Answer:
The option to "Transfer Lock(s) to Another Gateway" (see arrow below) is only available when moving locks from a model AL-IME-USB Gateway to a model AL-IME2 or AL-IM3 Gateway.

How do I program holiday schedules into a DL-Windows 5.5.4 Networx-compliant device?

Answer:
If programming holiday schedules in a DL-Windows 5.5.4 Networx-compliant device, there MUST be an Event configured for "Enable Holiday Schedule" (see image below).    Note:  Holiday Schedules ONLY disable the Lock/Unlock events;...

With my non-Networx door lock, can I program a 'Basic User' as an 'Emergency Lockdown' User?

Answer:
Although the DL-Windows software has the option to set any 'Basic User' as an 'Emergency Lockdown' User, non-Networx locks will not allow this programming option to be programmed.
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Why is DL-Windows not sending my updated Features to my Alarm Lock door lock?

Answer:
If DL-Windows V5 is not sending Features to your lock, a likely cause is a missing Security Password for the Account. 
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I want to connect an Alarm Lock door lock model ETPDNSRX to my Networx system, but "ETPDNSRX" is not listed as a selection in DL-Windows. What do I do?

Answer:
To connect a model ETPDNSRX to a Networx system, use the profile option for the ETPDNRX in DL-Windows.

How do I migrate my DL-Windows SQL database?

Answer:
DL-Windows Database Migration Using SSMS
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How do I use the AL-DTMIII Data Transfer Module with DL-Windows?

Answer:
Data Transfer Modules allow the transfer of lock programs and other data between DL-Windows software and Alarm Lock locking devices.  For step-by-step instructions, see this video Tech Tip:
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How do I ensure my ALPCI2-U communication interface cable works correctly with DL-Windows V4.1.96?

Answer:
1.  Run Device Manager, right-click Silicon Labs CP210x device and select Properties.
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How do I export a list of the Global Users in DL-Windows?

Answer:
To export a list of the Global Users in a comma-separated value .csv file:
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How can I move a single account in DL-Windows 5.x.x to a different PC?

Answer:
In DL-Windows, select Tools > Export Account.  Save the .acc file to a USB thumb drive, then insert that thumb drive into the other PC.  Install DL-Windows into the other PC, open DL-Windows and select Tools > Import Account.

Can you help me troubleshoot DL-Windows connection issues?

Answer:
Troubleshooting DL-Windows Connection Issues:
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Is there an easy way to sequentially add a 'block' of proximity cards into DL-Windows?

Answer:
When adding proximity cards to DL-Windows, a Sequential Add utility is available if you have a block of cards you wish to add in sequence.  For example, card numbers 1093600 through 1093700 with all other card attributes (Card Type, Card Number...

I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

Answer:
The AL-PCI is an interface cable that allows for high-speed communication between a PC running DL-Windows software and a compatible Trilogy Digital Lock or an AL-DTM Data Transfer Module.  Using the AL-PCI cable, the PC can upload or download...

Will DL-Windows run on a Chromebook?

Answer:
DL-Windows will only run on a Windows PC. 
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Are the account file(s) from DL-Windows version 5.5.3 compatible with DL-Windows version 5.5.4? Can the account files be imported directly into version 5.5.4?

Answer:
Yes. The account file(s) from DL-Windows version 5.5.3 are fully compatible with DL-Windows version 5.5.4 and can be imported directly into version 5.5.4.
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How can I configure DL-Windows to automatically "Run as administrator"?

Answer:
DL-Windows requires administrator rights to run (i.e., "Run as administrator"). This means that every time you run DL-Windows, you are granting DL-Windows special permissions to access certain parts of your Windows PC that would otherwise be...

My SQL Express 2012 installation resulted in a "Fusion Active Template Library (ATL)" failed status. What can I do?

Answer:
If an SQL Express 2012 installation results in a "Fusion Active Template Library (ATL)" failed status, proceed as follows:
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Can I use the new Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) with Air Access?

Answer:
No.  The new Networx Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) are only for use with the Continental Access CA4K software and the Alarm Lock DL-Windows software. 
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How do I use DL-Windows to enable only one PIN code during selected time intervals?

Answer:
To use DL-Windows to enable only one PIN code during selected time intervals:
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My PC is running Windows 10 and I am unable to install SQL 2012. Do you have any suggestions?

Answer:
If your PC is running Windows 10 and you are unable to install SQL 2012, try the following steps:
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Can I send a Passage Mode (unlock) Command to a lock using the DL-Windows software, rather than using the lock’s keypad?

Answer:
Yes! Launch DL-Windows. In the main screen, right-click the selected lock. In the selections that appear, there are three related options: 
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With DL-Windows V5.3.3, 5.4.2 and 5.5.3, how can I trigger a normally open relay to close during a failed entry attempt?

Answer:
In DL-Windows, click Features > Relay tab. Check to enable Failed Entry Attempt. When an incorrect, invalid or disabled User Code is entered, the lock’s integral relay will close, triggering an access control panel or another auxiliary...

Why does my Networx lock indicate "Not Listed" in DL-Windows after the lock Discovery process?

Answer:
Your DL-Windows software version is outdated. If you have discovered a lock without a model number listed (see example image, below), it is likely that your DL-Windows software is older than the model itself.
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Must my Alarm Lock DL-Windows V5.5.3 software be installed on my server to allow workstations to connect to my SQL Server instance?

Answer:
No, there is no need for DL-Windows and SQL to both be installed on the same server.
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Does DL-Windows V5.5.3 ONLY work with Microsoft® SQL Server® 2012 Express?

Answer:
No, Microsoft® SQL Server® 2012 Express is included with the software, and was the version used for all internal testing. However, DL-Windows V5.5.3 will also work with SQL Server versions above 2012, such as 2014, 2016, 2017 etc.

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