Search FAQs

Search FAQs

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With my Trilogy T3 non-Networx door lock, what are the available Events that can be programmed to automatically occur on a schedule?

Answer:
The DL-Windows V5.5.4 Schedules screen allows you to select Events that can be linked to pre-scheduled days and times.  Shown below is a list of available Events from which you can select.  This list applies to Trilogy locks that are not...

With my non-Networx door lock, can I program a 'Basic User' as an 'Emergency Lockdown' User?

Answer:
Although the DL-Windows software has the option to set any 'Basic User' as an 'Emergency Lockdown' User, non-Networx locks will not allow this programming option to be programmed.
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With lock models DL4500 and/or PDL4500, if I rotate the interior tailpiece, there is no audible or visual response to indicate the lock has initiated Privacy Mode (i.e. valid User Codes still allow access).

Answer:
When configuring a DL/PDL4500 lock for Privacy Mode, first ensure the two white wires (with the black plugs) are connected correctly. These wires are connected to the micro switch that controls the initiation of Privacy Mode. Second, ensure the disc...

Why do the batteries in my Alarm Lock Trilogy lock drain faster than expected?

Answer:
Batteries that tend to drain quickly are often the result of either a simple mechanical issue or a programming oversight. 
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Can I communicate with the PL3000 using the DL-Windows software only and without enrolling Function Cards?

Answer:
Yes, you can communicate with the PL3000 using the DL-Windows software only and without enrolling Function Cards.  Proceed as follows:
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Is it possible to batch enroll proximity cards into a PL3000 in intervals over 100?

Answer:
Yes, a new feature (implemented in DL-Windows V5.2.3) allows batch enrolling of proximity cards in intervals over 100.  Previous versions of DL-Windows only allowed up to 100 cards; the latest version allows this number to be changed in the...

Can I enroll Function Card # 7 (Toggles Total User Lockout Mode) into my Alarm Lock Trilogy PL3000 using DL-Windows software?

Answer:
It is not possible to enroll Function Card # 7 into the PL3000 lock using DL-Windows.
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What is required in order to retrieve the audit trail from an Alarm Lock T3 lock?

Answer:
A laptop computer with the DL-Windows software installed and the Alarm Lock proprietary cable, part number AL-PCI2-U.

Can a Lost Account be rebuilt by Uploading Programming from the Lock?

Answer:
Yes, You can rebuild a Lost Account by Uploading Programming from the Lock by following the process below. Note: This process applies to DL-Windows v3.5.6 - v4.1.96, and all T3 Trilogy Locksets. 

How can Trilogy T3 models, including wireless Networx, be configured so the lock remains unlocked, using a remote maintained closure? (Excludes the DL2700, DL2800, DL3000 and all narrow-style models)

Answer:
By default, shorting the two Remote Input wires allows passage by unlocking the above referenced lock models for the duration of the programmed Pass Time.  To program the lock to remain unlocked for as long as the Remote Input wires are shorted,...

I can't get my computer to communicate with the DL3000 lock.

Answer:
You must assign a Comm port to the AL-PCI:1. From the main DL-Windows screen, select Options >> Comm Port.2. A dialog box will pop up listing Comm Ports 1-4. 3. Select the correct Comm port and then click OK.

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