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Can I use dial capture and dry contacts with a StarLink communicator at the same time?

Answer:
Yes!  You can use dial capture technology  (capturing alarms from the DACT connections to communicator Telco Primary and Secondary Jacks 1 & 2) and also capture alarms through the 4 supervised communicator inputs at the same time.
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Is an IP receiver needed to program a dual path StarLink communicator for reporting over a network (for primary) and cell (for back up)?

Answer:
No.  Network reporting is not required to program an IP receiver.  In addition, network reporting only exists between the communicator and the NOC (before the report is transferred to the central station). 

Is there a wiring and programming method to allow my FACP to use its two telephone connections (primary and secondary) for supervision and central station reporting through the StarLink SLE-MAXVI-FIRE communicator?

Answer:
Yes, by removing the JP2 shunt and enabling the feature "Tip/Ring Wiring Fault Report", when any communicator trouble is detected, the StarLink communicator will remove voltage from the secondary telephone output, triggering the FACP to locally...

Do StarLink Fire communicators reporting to an IP receiver (NAPCO VIP, Sur-Gard or Bosch IP receivers) have the option to report a Test Timer when using communicator inputs with the communicator NOT connected to a fire control panel with a DACT?

Answer:
Yes.  To have a StarLink Fire communicator report an IP Test Timer, log into the NAPCO NOC website (www.NapcoNOC.com), enter the Primary IP address and a backup IP (or telephone number), then select Save. After saving, the CS Test Timer tab will...

How do I set up Input Reporting for StarLink LTE dual path Fire communicators that are reporting to an IP receiver?

Answer:
The LTE dual path communicators come with four supervised inputs that can be wired to a FACP without a DACT to provide four signals without the need for the 9SLE10KHARN Wire Harness.
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How do I set up Input reporting with a StarLink LTE dual path Fire communicator?

Answer:
The LTE dual path communicators come with four supervised inputs that can be wired to a FACP without a DACT to provide four signals without the need for the 9SLE10KHARN Wire Harness.
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What is the difference between a StarLink dual path communicator and a StarLink sole path communicator programmed at the NOC to report to an IP receiver?

Answer:
Dual Path Reporting: A dual path communicator is connected to the network at the protected premises through its integral Ethernet port, or Wi-Fi using the optional SLE-WIFI MODULE. The primary communications are typically through the Internet, with...

With StarLink Dual Path Fire Communicator models SLE-LTEVI-FIRE, SLE-LTEVI-CFB-PS and SLE-LTEVI-CFB, how do I set up Input Reporting?

Answer:
The new StarLink Fire dual path communicator models include the following features:
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With my NAPCO StarLink SLE Communicators, am I able to report to two receivers with two separate account numbers?

Answer:
Yes. In the StarLink SLE Management website (www.NapcoNOC.com), enter Dealer Programming and add both the primary and secondary telephone numbers of the two receivers. Optionally, enter duplicate primary and duplicate secondary telephone numbers of...

How do I redirect (takeover) the alarm communications of a control panel with an unknown dealer code using a StarLink communicator?

Answer:
To redirect the alarm communications of a control panel with an unknown Dealer or Master Security Code using a StarLink communicator, proceed as follows:
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I am very familiar with using the www.NapcoNOC.com website to program StarLink communicators. However, are there any new features in the www.NapcoNOC.com website that I should be aware of?

Answer:
When using the www.NapcoNOC.com website to program the StarLink radio with the central station telephone number, a convenient new clipboard feature allows the telephone number to be automatically copied to the Advanced tab. To use this new...

How do I set up a StarLink Radio to report redundantly when used as a backup radio?

Answer:
The StarLink radio can be configured to report redundantly, where all events will be reported by both the alarm control panel DACT and the radio.  Proceed as follows:
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Is the NAPCO StarLink NOC capable of forwarding IP alarm format signals that are compatible with existing Sur-Gard central station receivers?

Answer:
Yes, IP reporting from the NOC to any Central Station equipped with a Sur-Gard receiver is supported.  This IP reporting feature may be used with all NAPCO StarLink SLE-GSM, SLE-GSM-3/4G and SLE-CDMA radios, regardless of the firmware version....

How many wires are required when using a StarLink SLE-DLEXT Download Extender Module?

Answer:
If using the SLE Alarm Communicator as a primary communicator, 8 wires are required.  If using the SLE Alarm Communicator as a backup, 10 wires are required.  The recommended minimum (thinnest) wire gauge is 22AWG.  We recommend...

Can the SLe-GSM be programmed to send redundant full reporting through both the telephone line and the SLe-GSM radio?

Answer:
No, the control panel can only send signals either through the SLe-GSM only (Primary Mode), or over telephone lines with the SLe-GSM programmed as a backup, taking over if the telephone line is cut (Backup Mode).
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I connected my SLe-GSM Radio Communicator to the control panel as a primary communicator and the control panel does not dial out through the SLe-GSM to the central station. The central station receives the power-up and test signals, but not the alarm signals. Placing my meter across the two Telco terminals, I measure zero (0) volts DC.

Answer:
There are two terminals marked TIP and RING on the SLe-GSM terminal strip: One pair is marked PANEL TIP and PANEL RING (with 27V) and one pair is marked TIP and RING (with 0 volts). Ensure the control panel is connected to the radio Primary...

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