Search FAQs

Search FAQs

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Why is my StarLink Communicator sending a network path failure (Alarm: Code 788, Area 00, Zone 2) signal in the NAPCO NOC after changing the radio data Service Plan?

Answer:

The network path failure code is due to the Service Plan being changed to a 'Sole Path' plan (in www.NapcoComNet.com) but the selection IP with Cell Radio Backup in the NAPCO NOC (www.NapcoNOC.com) was not changed (i.e., remained selected).
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In the NAPCO NOC website (www.NapcoNOC.com), what does the "Waiting for initial checkin..." message signify?

Answer:

This message often appears shortly after first registering a StarLink communicator followed by the immediate attempt to activate and program the communicator in the NOC.  The solution is to simply power the StarLink communicator and wait for the...

In the NAPCO NOC website (www.NapcoNOC.com), why is the SIM Status marked as "Terminate" for my StarLink communicator?

Answer:
The word "Terminate" indicates the Subscriber Identity Module (SIM) for that StarLink communicator --the data storage module containing its identity-- has been suspended, has been permanently deactivated and will require replacement.

In the NAPCO NOC (www.NapcoNOC.com) Signal Log, what does "Receiver Unreachable" indicate?

Answer:
"Receiver Unreachable" in the Signal Log (example shown below) signifies the central station receiver is either not operational or malfunctioning.  Contact your central station for troubleshooting.  Often the issue is not with your StarLink...

When programming the dual path StarLink communicator's IP address and Wi-Fi information in the NAPCO NOC website (www.NapcoNoc.com), what are the "Speed and Duplex Settings" selections?

Answer:
The Auto-negotiated selections are:  10/100Mbps and Half/Full-Duplex, 10Mbps and Half/Full-Duplex, and 10Mbps and Half-Duplex.
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